Business Telephone Systems Croydon Greater London (CR0): The cutting-edge telephone systems that Croydon businesses use today offer so much more than just a way of receiving and making calls to and from clients and suppliers. Whether you have a small or large business in Croydon, your communications armoury ought to include video and conference calls, have real time monitoring in place, and possibly even interactive voice response messaging. In relation to picking which telephone system service to sign up for and which integrated phone system to plump for, things can get a whole lot more confusing.
Conventional telephone systems are simple, effective and can be matched to the requirements of your business. To allow your staff to communicate with each other internally, and externally to clients, an in-house telephony solution provides your company with a Private Branch Exchange (PBX), basically a private telephone network.
Phone calls made internally through a PBX (Private Branch Exchange) are totally free to make, whilst calls to external numbers are typically sent over analogue lines which can be leased from a PSTN (Public Switched Telephone Network), via ISDN/ASDN, or a VoIP (Voice over Internet Protocol) Gateway.
Now, an actual Private Branch Exchange (PBX) will probably not be the most cost efficient alternative for you, if you run a very small business with a minimal workforce. But, a virtual PBX solution could be a better option, using cloud based technology. Quite often small businesses can even get a "free" virtual PBX version, which quite a few communications companies are willing to offer. But be careful, because such so called free options are sometimes only for a short trial period and may only offer restricted functionality.
Be wary of using any company that provides you with a free virtual PBX, but where you're charged for the hosting, since the more traffic that goes through the system, the more expensive your bill is going to be. You are much better to choose a paid service which will provide your business in Croydon with a package offering full functionality, and when needed the option to extend the service.
Obviously, the cheapest of all, if you've got unlimited internet access at your premises or office in Croydon, is VoIP.
What Does VoIP Stand For? - To save on the cost of making international, mobile and long distance phone calls, VoIP is a system that was developed during the late 1990s by a company called VocalTec, and stands for "Voice Over Internet Protocol".
For making and receiving video and voice calls, VoIP takes advantage of your internet data connection. VoIP systems can be enhanced through the use of hardware and software to provide your business in Croydon with;
- Music on hold
- Live website communications
- Instant messaging
- Call forwarding services
- Multi-user or conference video calls
- Voicemail and message retrieval
- Monitoring and recording of calls
A reliable VoIP platform allows staff working remotely to seamlessly and freely integrate with other members of the team, no matter where they're based in the country. All that's needed is a broadband connection, a headset with microphone and a PC or laptop. VoIP also enables customers to talk directly and instantly to you at no cost to themselves, providing they have an internet connection. Your firm's computers will turn into your main communications hub once you've installed an optimised VoIP telephone system.
You can also benefit from supplemental business features with VoIP software applications, that most telecommunication providers would generally charge extra for. Things like auto redial, caller ID and automatic call forwarding all come as standard on most business VoIP packages. Extremely beneficial is being able to add extra telephone lines at cost-free as employee numbers increase, as well as the capacity to integrate with pre-existing telecommunication and IT devices.
VoIP does, however, have a few disadvantages. If your Croydon business is located in an area that experiences low data speeds for internet or has a poor connection, the quality of calls can be adversely affected. In terms of business it is better to use a dedicated data connection for all VoIP communications. Standalone VoIP systems have also been found in the past to be prone to DDOS (Dedicated Denial of Service) cyber attacks. By overwhelming their systems and bombarding their VoIP communications with messages and calls, certain companies have been targeted and held to ransom by hackers, when genuine customer communications are blocked out. Being mindful of this, it's preferable to have a second form of communication for your business in Croydon on top of VoIP, although there are some really good security programs offered to stop such incidents from occurring.
Using a Dedicated Croydon Telephone Services Company
Improvements in digital technology has in recent years opened up the door for specialist telecoms and communications suppliers to offer Croydon businesses of all sizes with low-cost telephone systems. Regardless of whether you're a one man start-up to a gigantic conglomerate, there is a first class business telephone service that will be suitable for you.
A hosted phone service, where an external company takes your client's calls and passes any messages on to your via email, SMS or telephone, can be really beneficial for small businesses in Croydon. This sort of service permits you to concentrate on the main purpose of your business and not be disturbed by messages and phone calls as you work. Hosted telephone services also means that there's someone to answer your company telephone or website during normal work hours, or 24 hours a day if that's an option you need. Then wherever you are, be it your office or pub, crucial messages and telephone calls can be forwarded instantly to your phone or mobile using a hosted telephony service.
For medium sized and larger businesses in Croydon a specialist company can put together a secure and efficient messaging service and phone system. They will seamlessly integrate your existing telephone infastructure with a communications strategy that suits your needs. You might choose call forwarding arranged for different departments or personnel dependant upon who can best serve the caller, or perhaps faxes and voicemail being routed directly to your Email inbox. To ensure that customer key presses or responses hook them up with the correct department or office for their enquiry, a specialist company in Croydon can also establish an Individual Voice Response service for customers calling your company switchboard. In addition, whilst callers are twiddling their thumbs waiting to be connected to the correct team member, IVR is an awesome way to get company messages across.
Being able to evaluate employee productivity is important for most companies in Croydon, and if your business includes a customer service office or call centre, worthwhile insights can be provided by call reporting. And not simply that, because call reporting allows you to inform your staff about effective methods for using the communications technology that they have access to. It can help your staff to deliver a high quality service to your customers by supplying real time data and information.
When an excellent communication and telephone service is amalgamated with Customer Relationship Management (CRM) software it can all unite to drive sales, boost customer relations and increase profits. When efficiently combined with your company's communication and phone systems, CRM software can generate a complete overview of each customer or client by providing social media interactions, recent orders or enquiries and customer contact information. This data can help you build a better relationship with your customers, and can be used for specific ad campaigns and follow up telephone calls.
A trusted phone system service provider in Croydon will be able to provide you with advice according to your business needs. The solutions that are available should provide ways to help any business increase productivity, and will suit a wide range of budgets. So your staff can familiarise themselves with any new software and equipment, a first class company should offer adequate training, along with a help desk for problems and queries.
When you're enquiring about a new phone system in Croydon, you should also try to get the low-down on future upgrades, as communication technology is advancing constantly. Older equipment might be more economical today, but if it cannot be integrated with more advanced phone systems it's going to cost you a lot more if you've got to change it a few years down the line.
If you would like to keep your company in Croydon at the cutting edge of communication technology, there's a business phone system to satisfy your demands, be it cloud based hosting or traditional.
Telephone systems can be installed in Croydon and also nearby in: Waddon, Selhurst, Woodside, South Norwood, Addington, Purley Oaks, Mitcham, Shirley, Addiscombe, West Wickham, Purley, Thornton Heath, South Croydon, Carshalton, Beddington, as well as in these postcodes CR0 1HE, CR0 1NX, CR0 1BA, CR0 1AU, CR0 1AA, CR0 1HL, CR0 1EA, CR0 0JS, CR0 1JY, CR0 1EF. Locally based Croydon telephone engineers will most likely have the telephone dialling code 020 and the postcode CR0.
Croydon Telephone Related Tasks
There is a wide range of work that can be completed by your local Croydon telecoms engineer including telephone system upgrades, telephone fraud prevention, cloud dictation systems, broadband services, business communications Croydon, phone call recording, telephone system repairs, data solutions, cloud telephone systems, on-hold marketing in Croydon, business phone systems in Croydon, Connectix cabling, business telephone systems, cloud telephony, line rental, telephone system replacement, IT support, telephone system services, phone fraud detection, office telephone systems, VoIP servers Croydon, telephone system expansion, setting up new office phone systems in Croydon, phone call monitoring Croydon, and lots more.
Telephone Systems Near Croydon
Also: Woodside telephone systems, Addington telephone systems, Purley Oaks telephone systems, Purley telephone systems, Thornton Heath telephone systems, Waddon telephone systems, South Croydon telephone systems, Addiscombe telephone systems, Selhurst telephone systems, Mitcham telephone systems, Beddington telephone systems, South Norwood telephone systems, Carshalton telephone systems, West Wickham telephone systems, Shirley and more.
- Croydon Cloud Telephone Systems
- Croydon Telephone System Expansion
- Croydon Telephone System Replacement
- Croydon Telephone System Repair
- Croydon Data Solutions
- Croydon Phone Call Management
- Croydon VoIP Telephone Systems
- Croydon Telephone System Estimates
- Croydon Telephone System Services
- Croydon Business Telephone Systems
- Croydon Office Telephone Systems
- Croydon Business Communications
- Croydon Phone System Maintenance
- Croydon Phone Call Recording
More Croydon Business Services
Whenever you are on the lookout for telephone system services in Croydon, Greater London, you could also be in need of other business related services such as; website design in Croydon, telemarketing in Croydon, brand management in Croydon, business accounting in Croydon, payroll services in Croydon, business consulting in Croydon, brand design in Croydon, bookkeeping in Croydon, E commerce in Croydon, email marketing in Croydon, HR consulting in Croydon, brochure design in Croydon, marketing agencies in Croydon, social media marketing in Croydon, and more Croydon services.
Telephone Systems Around Croydon
In the last twelve months telephones and telephone systems were installed in these Croydon streets: Brampton Road, Tritton Avenue, Chichester Road, Drury Crescent, Sutton Gardens, Bute Road, Deepdene Avenue, Ashling Road, Cubitt Street, Towpath Way, Chesney Crescent, Burdock Close, Thornton Road, Commerce Way, Sumner Road, Donald Road, Dunley Drive, Claygate Crescent, Cheyne Walk, Badgers Hole, Aldrich Crescent, Selborne Road, Spindlewood Gardens, Castle Hill Avenue, Coombe Lane, Tamworth Place, Betony Close, Thanet Place, and in these Greater London postcodes: CR0 1HE, CR0 1NX, CR0 1BA, CR0 1AU, CR0 1AA, CR0 1HL, CR0 1EA, CR0 0JS, CR0 1JY, CR0 1EF.
To obtain local information about Croydon, Greater London click here
Telephone Engineer Jobs Croydon: Get telecoms engineer jobs near Croydon here: Croydon Telephone Engineer Jobs
Telephone system services in CR0 area, (dialling code 020).