Business Telephone Systems Exeter Devon (EX1): Offering far more than just a way of making and receiving calls to and from customers, modern business telephone systems these days boast a wide range of additional features. No matter what size your business is in Exeter, your communications armoury should include the ability to make conferencing and video calls, have real time monitoring in place, and perhaps even interactive voice response messaging (IVR). But figuring out which telephone system service to subscribe to and which integrated phone system to go with can be a tricky decision to make.
Conventional phone systems are efficient, simple and can be coordinated with the requirements of your business. An on-site telephony system will provide your company with a Private Branch Exchange (PBX), in essence a private telephone network, to allow your employees to communicate with each other internally, and externally to customers and outside agencies.
Internal telephone calls are totally free and made through a PBX (Private Branch Exchange), whilst external telephone calls can be routed over analogue lines leased from a phone company (Public Switched Telephone Network), via ISDN/ASDN, or a VoIP (Voice over Internet Protocol) Gateway.
If you only have a small business with a minimal workforce, a Private Branch Exchange (PBX) would most likely not be the your most cost effective solution. Making use of cloud based technology, you could use a virtual PBX solution, which might be a better option. Occasionally small businesses can even acquire a "free" version of a virtual PBX, which some telecommunications companies are pleased to offer. However, you need to check the specifications before registering for any of these free options, since they might not come with all the features of a full package, and they may be just for a short trial period.
You should be wary of any companies that offer you a virtual PBX that is free, but where there is paid hosting, as in this instance you will be charged more as you channel more traffic through it. You're far better to plump for a paid, professional service which will provide your business in Exeter with a fully functioning package, and when required an opportunity to expand the level of service.
Obviously, if you have unlimited internet access at your business premises in Exeter, you'd be daft not to go for VoIP, which is the least expensive of all.
What Does VoIP Stand For? - To save on the expense of making mobile, international and long distance phone calls, VoIP is a technology which was introduced during the late 1990s by a company called VocalTec, and is short for "Voice Over Internet Protocol".
A VoIP solution makes use of your high-speed internet connection to make and receive video and voice calls. VoIP systems can be enhanced through the use of software and hardware to provide businesses in Exeter with;
- Instant messaging (IM)
- Recording and monitoring of calls
- Call forwarding
- Message and voicemail retrieval
- Live website communications
- Conference or multi user video calls
- Call queuing
A reliable VoIP system allows those working remotely to integrate freely and seamlessly with other employees, no matter where they are based in the world. All that they will need is a headset with microphone, a laptop and a broadband connection. Suppliers and clients can also talk directly and instantly to you at no cost, providing that they've got access to an internet connection at the time. Your firm's computers will become your main communications hub as soon as you have installed a fully optimised VoIP business phone system.
Business features that are normally charged for by telecoms companies are also often included free in VoIP software systems. Coming as standard on many VoIP business packages caller ID, auto redial and automatic call forwarding, are just a few examples. The capability to integrate with pre-existing IT and telecommunication devices using cheap routing equipment is extremely beneficial, along with being in position to add extra phone lines cost-free as your employee numbers rise.
VoIP however, does have its drawbacks. If your Exeter business is located in an area that experiences low data speeds for internet or has an unsatisfactory connection, the quality of any calls can be adversely affected. Where businesses are concerned it's usually best to utilise a dedicated data connection when relying exclusively on communications via VoIP. In recent years some VoIP standalone systems have been at risk from cyber attacks using Dedicated Denial of Service (DDOS). Certain larger organisations and companies have been compromised and held to ransom by cyber criminals who've flooded their VoIP communications with calls and messages, and caused authentic customer communications to break down completely by overwhelming the system. To prevent such incidents from occurring, there are some excellent security programs being offered, but it's still preferable to not just count on VoIP and have a second method of communication for your business in Exeter.
Using a Dedicated Exeter Telephone Services Company
Telecoms and communications companies are now in a position to offer inexpensive solutions to Exeter businesses both small and large, due to advancements in digital communications. There is a business telephony system just for you, regardless of whether you are a huge conglomerate to a sole trader start up.
A hosted phone service, where an external company takes calls from your clients and passes any messages on to your via SMS, telephone or email, can really benefit small businesses in Exeter. These services enable you to focus the bulk of your attention on the nuts and bolts of your business and not have the distraction of constantly answering phone calls that interfere with the flow of your work. Hosted services also means that there's somebody to answer your business telephone during normal work hours, or 24/7 if that's a service you require. The primary benefit of a hosted telephone service is that wherever you are, whether it is hard at work in the office or chilling in the pub, crucial messages and phone calls can be immediately forwarded to your own phone or mobile.
For medium to large sized businesses in Exeter a specialist company can installed a reliable and secure messaging service and telephone system. They'll smoothly incorporate your existing infrastructure with a communication program that best suits you. You might go for voicemails and faxes being routed instantly to your email inbox or call forwarding established for different people or departments depending on caller requirements. So that customer responses or key presses hook them up with the relevant department or office for their enquiry, a specialist telephone service company in Exeter can also establish an Individual Voice Response (IVR) service for customers calling your switchboard. Furthermore, whilst callers are patiently waiting for a response from the correct staff member, IVR is a great way to get company messages across.
Evaluating employee productivity is a great process for any company in Exeter, and if your daily business includes operating telephones, such as a customer service department or call centre, call reporting can provide useful information. And not simply that, since call reporting allows you to teach your personnel about effective ways to use the communications technology that they have access to. It should help your workforce to deliver a high quality service to your customers by providing real time metrics and information.
When CRM (Customer Relationship Management) software is linked with an effective communication and telephone service, everything can really unite to increase profits, drive sales and improve customer relations. In order to collate social media signals, recent enquiries or orders and customer's contact information, and produce a full picture of each customer, CRM software combines with your business's phone and communication systems. This data can help you establish an improved relationship between you, and your customers, and is useful for targeted advertising campaigns and follow up phone calls.
In order to get the best advice for your business requirements, you should organise a consultation with a trustworthy phone system service provider in Exeter. The solutions that are available should provide a way to help any business to boost productivity, and will suit a range of budgets. So your staff can get acquainted with any new equipment and software, a first class company should offer the appropriate training, as well as a help desk for problems and queries.
When you're shopping around for a new phone system in Exeter, you should try to get information on future upgrades, because after all, the technology in communications is advancing rapidly. It might be more economical right now to buy older equipment, but it is going to cost you a lot more in the future if it can't be integrated with more up-to-date phone systems, and has to be upgraded.
Be it cloud based or traditional, or whatever telephone system your business demands, there's a suitable solution which will ensure that your company in Exeter is at the cutting edge of telecommunications technology as it continues to flourish.
Telephone systems can be installed in Exeter and also nearby in: Alphington, Birchy Barton, Pocombe Bridge, Marsh Barton, Ide, Exminster, Heavitree, Whitestone, Stoke Hill, Cowley, Wonford, Exwick, Poltimore, Nadderwater, Longdown, St Thomas, Whipton, and in these postcodes EX1 1GQ, EX1 1NP, EX1 1GP, EX1 1TL, EX1 1DX, EX1 1DS, EX1 2AF, EX1 1HX, EX1 2BE, EX1 1RZ. Local Exeter telephone engineers will most likely have the postcode EX1 and the telephone code 01392.
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Telephone Systems Near Exeter
Also: Pocombe Bridge telephone systems, Whipton telephone systems, Birchy Barton telephone systems, St Thomas telephone systems, Stoke Hill telephone systems, Ide telephone systems, Marsh Barton telephone systems, Poltimore telephone systems, Exminster telephone systems, Exwick telephone systems, Heavitree telephone systems, Wonford telephone systems, Longdown telephone systems, Whitestone telephone systems, Cowley telephone systems, Alphington telephone systems, Nadderwater and more.
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Telephone Systems Around Exeter
Telephone services were recently necessary for business owners living in Baring Crescent, Sydney Place, Clifford Close, Bullen Street, Burnet Close, Chancel Court, Cathedral Close, Beaufort Road, Chaucer Avenue, Chancellors Way, Taddiforde Road, Smythen Street, Shelley Close, Bartholomew Street West, Denver Road, Taunton Close, Dawlish Road, Argyll Mews, Belle Vue Close, Sandfords, Cheyne Rise, Colleton Row, The Ridings, Church Path, Churchill Close, Staplake Road, Cromwell Terrace, Coates Road, Clifton Road, Clyst Road and these Exeter postcodes: EX1 1GQ, EX1 1NP, EX1 1GP, EX1 1TL, EX1 1DX, EX1 1DS, EX1 2AF, EX1 1HX, EX1 2BE, EX1 1RZ.
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Telephone system services in EX1 area, telephone code 01392.