Business Telephone Systems Northampton Northamptonshire (NN1): The modern telephone systems that businesses in Northampton use today offer so much more than merely a way of making and receiving calls to and from customers and suppliers. No matter what size business you've got in Northampton, you must have the capability to make video calls, conference calls, and have real time monitoring and possibly interactive voice response messaging in your communications armoury. However, it can be extremely tough deciding on which integrated phone system to opt for or which telephone system service to subscribe to.
Traditional telephone systems that can easily be matched to your business requirements are effective and simple. To enable your staff to communicate internally between each other, and externally to clients, an in-house telephony solution will provide your company with a PBX (Private Branch Exchange), basically a private telephone network.
External phone calls will be re-routed via analogue lines rented from a telephone company (PSTN - Public Switched Telephone Network), via ASDN/ISDN, or a Voice over Internet Protocol (VoIP) Gateway, while internal telephone calls made through a Private Branch Exchange are entirely free.
Now, a physical PBX will possibly not be the most cost effective alternative for you, if you run a small company with a minimal workforce. But, a virtual, cloud based PBX package could be a much better choice in this instance. Many telecommunications companies provide a "free" version of a virtual PBX exclusively for small businesses. But be careful, because such so called free options are often just for a short trial period and might only offer restricted functionality.
Be wary of using any company that provides you with a free virtual PBX, but where you're charged for the hosting, as the more phone traffic that is sent through the system, the more expensive your bill is likely to be. The smartest choice is to sign up with a paid service which supplies full functionality and also has possibilities for expansion when required.
Of course, the least expensive of all, if you've got an unlimited internet connection at your premises in Northampton, is a VoIP system.
What Does VoIP Stand For? - VoIP stands for "Voice Over Internet Protocol" and is a communication system that was developed during the late 1990s by a company called VocalTec, mostly to save on the cost of making international and long distance phone calls.
The advantage of VoIP is that it makes use of your internet connection to receive and make video and telephone calls. VoIP systems can be extended through the use of hardware and software to provide businesses in Northampton with;
- Live website communications
- Multi-user or conference video calls
- Monitoring and recording of calls
- Instant messaging
- Music on hold
- Call forwarding services
- Message and voicemail retrieval
To enable those working remotely to integrate freely and smoothly with other members of the team, wherever they happen to be based, a stable VoIP platform is ideal. Essentially a microphone headset, a broadband connection and a laptop is all that's required. And so long as they have an internet connection VoIP also allows customers and clients to talk instantly and directly to you tariff free. With a fully optimised VoIP business phone system installed your firm's computers will turn into your communications hub.
VoIP programs may also include handy business related features which are normally charged extra for by telecoms companies. Standard offerings on many VoIP business packages automatic call forwarding, caller ID and auto redial, are just some examples. The capability to add phone lines at no extra cost as employee numbers grow is also a huge benefit, together with the ability to integrate with pre-existing IT and telecommunication devices using inexpensive routers.
VoIP does, however, have several downsides. If your Northampton business is in an area with low internet data speeds or has a poor connection, the quality of any calls can be affected. Companies in Northampton that are relying on VoIP communication should probably use a dedicated data connection. VoIP standalone systems have also been found over the last few years to be at risk from DDOS (Dedicated Denial of Service) cyber attacks. By overwhelming their systems and inundating their VoIP communications with messages and calls, certain larger companies have been targeted by cyber criminals, where authentic customer communications totally fail. There are some fantastic security packages being offered to stop this from happening, but it is advisable to have a second method of communications for your business in Northampton along with VoIP.
Using a Dedicated Northampton Telephone Services Company
Digital advancements have opened the door for professional telecoms companies to provide inexpensive telephone systems for businesses of all sizes. From a sole trader start-up to a huge conglomerate, there is a business telephony service for you.
For smaller businesses in Northampton where every working minute counts, a hosted phone service could be a tremendous benefit, where an external company takes calls from your customers and passes any messages on to your via SMS, e-mail or phone, saving you precious time. Services such as this mean that you aren't disturbed by telephone calls and messages as you go about your day-to-day work, and are able to concentrate on the hands-on side of your business. Having a hosted service means you can be certain that all phone calls to your company will be promptly answered during working hours and even 24 hours a day if that is appropriate. Important messages and phone calls can be instantly forwarded to your own phone using a hosted service wherever you are, from the office to the pub.
For medium sized and larger businesses in Northampton a professional company can put in place a secure and efficient phone system and messaging service. Creating a communications solution that suits your needs, they'll flawlessly incorporate the new phone system with your established infrastructure. You might opt for call forwarding established for different departments or workers depending on who can best serve the caller, or maybe faxes and voicemails being sent directly to your e-mail inbox. A professional telephony company will also create an IVR (Individual Voice Response) service for callers to your switchboard, so their response or key presses are sent to the relevant department for their enquiry. One advantage of IVR is that it's a terrific way to get company messages and promotion across whilst the caller is waiting for an answer.
Call reporting can offer worthwhile insights about the productivity of staff, particularly if your regular business in Northampton includes working on telephones, such as with a customer service office or call centre. Call reporting is also handy for teaching your staff the cutting-edge communications technology which is at their disposal, and on the most beneficial method of using it. It can help your team to offer a world beating service to your clients by giving real time metrics and information.
In essence, increased profits, more sales and enhanced customer relations can all be the result when an excellent communication and telephone service is connected to CRM (Customer Relationship Management) software. CRM software integrates with your phone and communication systems to gather recent orders or enquiries, customer contact details, and even social media signals to generate an extensive overview of each customer or client. This information can help you establish a better relationship between you, and your customers, and will be useful for specific ad campaigns and follow up phone calls.
In order to get the best advice for your business communication needs, you should chat to a credible phone system service in Northampton. Any communication solutions offered should be appropriate for businesses small and large, suit a range of budgets, and provide opportunities for increased productivity. Training must also be available for your personnel and 24/7 technical support should be in place for any questions you have or issues you may encounter.
You also need to enquire about future system upgrades as technology advances when looking for a brand new phone system for your business in Northampton. While it might be cheaper in the shorter term, to purchase older equipment, if this cannot be integrated into more up-to-date phone systems, it could get quite costly down the track if it needs updating.
Whatever phone system your business demands, be it cloud based or traditional, there's a suitable solution which will keep your company in Northampton at the very forefront of telecommunications technology.
Telephone systems can be installed in Northampton and also nearby in: Upton, Bugbrooke, Wootton, Great Houghton, Kingsthorpe, Collingtree, Abington, Duston, Dallington, Cliftonville, Nether Heyford, Weston Favell, Billing, Blisworth, Kingsley Park, Hardingstone, and in these postcodes NN1 1RJ, NN1 2BB, NN1 1AL, NN1 1XY, NN1 1UG, NN1 1DJ, NN1 2DD, NN1 1AX, NN1 1RN, NN1 1EW. Locally based Northampton telephone engineers will likely have the postcode NN1 and the telephone dialling code 01604.
Northampton Telephone Related Tasks
There is a variety of work that can be accomplished by your local Northampton telephone engineer including telephone fraud prevention in Northampton, setting up new office phone systems in Northampton, cloud dictation systems in Northampton, cloud telephone systems, small business phone systems in Northampton, call queuing in Northampton, PBX phone system installation, business phone systems Northampton, fraud detection, line commissioning, telephone system installations, telephone system maintenance, on-hold music, Connectix cabling, new phone systems, business communication systems, wireless access points in Northampton, cheap telephone systems, VoIP telephone systems Northampton, telephone system upgrades Northampton, telephone system replacement, on-hold marketing in Northampton, office phone systems, VoIP servers, and lots more.
Telephone Systems Near Northampton
Also: Duston telephone systems, Nether Heyford telephone systems, Upton telephone systems, Wootton telephone systems, Kingsthorpe telephone systems, Cliftonville telephone systems, Kingsley Park telephone systems, Billing telephone systems, Weston Favell telephone systems, Collingtree telephone systems, Blisworth telephone systems, Great Houghton telephone systems, Dallington telephone systems, Hardingstone telephone systems, Abington telephone systems, Bugbrooke and more.
- Northampton Phone Call Recording
- Northampton Telephone System Services
- Northampton Business Telephone Systems
- Northampton Telephone System Repairs
- Northampton Office Telephone Systems
- Northampton Telephone System Expansion
- Northampton Business Communication Systems
- Northampton Cloud Telephone Systems
- Northampton Cheap Telephone Systems
- Northampton Telephone System Quotations
- Northampton Phone Call Management
- Northampton Data Solutions
- Northampton On-Hold Marketing
- Northampton Telephone System Replacement
Telephone Systems Around Northampton
Telephone services were recently required by business owners living in Tapeley Gardens, Drayton Walk, Drydale Avenue, Cordon Close, Thornfield, Captains Court, Amber Drive, Clee Rise, Drovers Walk, Spencer Close, Balfour Road, St Andrews Street, Chase Park Road, Scotia Close, Brackenhill Close, Barley Lane, Tarragon Way, Camelot Way, Chilwell Court, Tilbury Road, Aster Close, St Francis Avenue, South Street, Carey Road, Sandhill Road, Draughton Road, St Martins Close, Scotney Close, Charnwood Avenue and these Northampton postcodes: NN1 1RJ, NN1 2BB, NN1 1AL, NN1 1XY, NN1 1UG, NN1 1DJ, NN1 2DD, NN1 1AX, NN1 1RN, NN1 1EW.
More Northampton Business Services
When you are looking for telephone system services in Northampton, Northamptonshire, you may also be needing other business related services for instance; bookkeeping in Northampton, payroll services in Northampton, telemarketing in Northampton, social media marketing in Northampton, brand management in Northampton, E commerce in Northampton, website design in Northampton, brochure design in Northampton, business consulting in Northampton, email marketing in Northampton, marketing agencies in Northampton, HR consulting in Northampton, brand design in Northampton, business accounting in Northampton, and additional Northampton services.
To find out local Northampton info take a look here
Telephone Engineer Jobs Northampton: View telephone engineer jobs in Northampton by clicking here: Northampton Telephone Engineer Jobs
Telephone system services in NN1 area, (dialling code 01604).
Telecoms Engineers Northampton - NN1 - Telephone Systems Northampton - Office Telephone Systems Northampton - Phone Systems Northampton - Telephone Systems Near Northampton - VoIP Telephone Systems Northampton - 01604 - Business Telephone Systems Northampton