Telephone Systems

UK Business Telephone System Installations

Business Telephone Systems UK: Modern business telephone systems offer a lot more than simply a way of making and receiving calls to and from customers. No matter what size business you may run in the UK, you must be capable of making video calls, conference calls, and have real time monitoring and possibly interactive voice response messaging in your communications armoury. But understanding which telephone system service to sign up for and which integrated phone system to use can be a tough decision to make.

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The traditional kind of phone system is efficient, straightforward and is easily shaped around your business requirements. An in-house telephony system will provide your company with a Private Branch Exchange (PBX), in essence a private telephone network, to enable your employees to communicate with each other internally, and externally to clients and outside agencies.

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Internal phone calls are entirely free to make through a Private Branch Exchange (PBX), whilst external phone calls can be routed over analogue lines rented from a telephone company (Public Switched Telephone Network - PSTN), via ASDN/ISDN, or a VoIP (Voice over Internet Protocol) Gateway.

If you only operate a small business with just a few staff, a Private Branch Exchange (PBX) will perhaps not be the the most cost efficient alternative. But, using cloud based technology and a hosted, virtual PBX, might be a far better solution. A "free" virtual PBX version is sometimes offered for small businesses from several communications companies. Such free options may not come with all the functions of a full-priced package, or may only last for a short trial period however, therefore make sure to check out all the specifications signing on the dotted line.

Be wary of using any company that offers you a free virtual PBX, but where you're charged for the hosting, since the more phone traffic that is channeled through the system, the higher your bill will be. You are far better to select a paid professional provider which will provide your business in the UK with a package offering full functionality, and when appropriate the possibility to extend the service.

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Clearly, the most affordable of all, if you have unlimited internet access at your premises in the UK, is VoIP.

What Does VoIP Stand For? - VoIP is a communication system that was developed by a firm called VocalTec in the late 1990s, and is short for "Voice Over Internet Protocol", which was mostly introduced to save on the cost of making international, mobile and long distance phone calls.

The advantage of VoIP is that it uses your internet connection to receive and make voice and video calls. VoIP systems can be extended through the use of hardware and software to provide businesses in the UK with;

  • Live website communication
  • Voicemail and message retrieval
  • Monitoring and recording of calls
  • Call whispering
  • Multi-user or conference video calls
  • Call forwarding
  • Instant messaging (IM)
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For remote workers, a stable VoIP platform permits them to integrate smoothly and freely with other members of the team, regardless of where they happen to be based. Basically a PC or laptop, a broadband connection and a microphone headset is all that's needed. Customers and clients can also talk directly and instantly to you for free, providing that they've got access to an internet connection at the time. Your company's computers will turn into your primary communications hub as soon as you've installed an optimised VoIP telephone system.

VoIP software programs can also come with helpful business related features which are typically charged extra for by telecom companies. Coming as standard on the vast majority of VoIP business packages caller ID, auto redial and automatic call forwarding, are just some examples. The ability to integrate with pre-existing telecommunication and IT devices using low-cost routing equipment is of great benefit, along with being able to put in additional telephone lines cost-free as employee numbers increase.

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Having said that, there are certain downsides to VoIP. If your UK business is in an area that experiences low data speeds for internet or has a poor connection, it will affect the quality of any calls. Companies in the UK who are relying on VoIP communication are encouraged to utilise a dedicated data connection for the best results. DDOS (Dedicated Denial of Service) cyber attacks have been a bit of a problem for standalone VoIP systems over the last few years. Criminals have held some larger organisations and companies to ransom by flooding their VoIP communications with calls and messages, overwhelming their systems and causing a failure in legitimate customer communications. There are excellent security programs available to stop such incidents from occurring, but it's recommended that you have an alternative method of communication for your business in the UK along with VoIP.

Using a Dedicated UK Telephone Services Company

Advancements in digital communications have in recent years flung open the door for professional telecoms companies to offer any size business with low-cost solutions. No matter whether you're a large conglomerate to a one man start up, there's a first class business telephone service that will be suitable for you.

A hosted phone service, where an external company takes your client's calls and passes important messages on to your via SMS, email or phone, can really benefit smaller businesses in the UK. Such services allow you to focus the bulk of your attention on the nitty-gritty elements of your business and not be distracted by constantly answering phone calls that disrupt your work flow. Hosted telephony services also means that there's someone to answer your business telephone or website during working hours, or 24 hours a day if that's an option you need. Then wherever you are, from the office to the pub, important calls and clients can be forwarded immediately to your phone or mobile using a hosted telephony service.

Medium to large sized businesses in the UK can make full use of a secure and reliable messaging service and telephone system set up by a specialist telephony company. They'll be able to seamlessly integrate your existing phone infastructure with a telecommunications solution that best suits you. You may opt for call forwarding set up for different people or departments based upon what the caller needs, or maybe faxes and voicemails being routed instantly to your Email inbox. So that customer key presses or responses hook them up with the relevant department or office for their enquiry, a specialist company in the UK will also be able to create an Individual Voice Response service for customers calling your main switchboard. One advantage of IVR is that it is an excellent way to get your company message and marketing across while a caller is patiently waiting for an answer.

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Call reporting can offer useful information about the productivity of staff, particularly if your routine business in the UK entails working on telephones, such as a customer service department or call centre. And not simply that, as call reporting enables you to teach your employees about efficient methods for using the cutting-edge communications technology they have access to. By giving real time information and data, call reporting will help your team to offer your clients and callers a top quality service.

When CRM (Customer Relationship Management) software is linked with a good communication and telephone service, things can really work together to drive sales, increase profitability and improve customer relations. CRM software integrates with your telephone and communication systems to gather customer contact details, recent orders or enquiries, and even social media interactions to create a full picture of each customer. This information will be useful for follow-up telephone calls, targeted advertising campaigns and helps you to build a better relationship with your customers.


To fulfill all of your business's communication requirements, a trusted phone system provider in the UK will be able to provide you with all the best advice possible. The communication solutions that are available should provide ways to help any business increase productivity, and will suit a range of budgets. So your staff can get acquainted with any new equipment and software, a top notch company should offer the appropriate training, combined with a help desk for problems and questions.

When you're shopping around for a new phone system in the UK, you should try to get information on future upgrades, since the technology in communications is advancing constantly. Although it might be cheaper in the short term, to purchase slightly older communications equipment, if this can't be integrated with more up-to-date telephone systems, it could get quite costly down the road if it needs updating.

If you would like to keep your company in the UK at the very forefront of communication technology, there is a suitable business phone system that meets your needs, whether it's cloud based or traditional.

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UK Telephone Related Tasks

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There is a range of work that can be completed by your local UK telephone engineer including SIP trunking, phone call management, small business phone systems, telephone system replacement UK, phone call monitoring in the UK, remote phone systems, Connectix cabling, phone fraud prevention UK, business telephone systems, business phone systems, broadband services, phone call recording UK, line commissioning, cheap telephone systems UK, fraud detection UK, PBX phone system installation, moving office phone systems, VoIP servers, telephone system price quotes UK, telephone system repair in the UK, telephone system installation, new telephone systems UK, telephone system expansion, on-hold music, and lots more.


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When you're searching for telephone system services in the UK, you may also be needing other similar business related services for instance; social media marketing in the UK, marketing agencies in the UK, bookkeeping in the UK, email marketing in the UK, HR consulting in the UK, business consulting in the UK, website design in the UK, E commerce in the UK, brand design in the UK, telemarketing in the UK, business accounting in the UK, brochure design in the UK, brand management in the UK, payroll services in the UK, and more UK services.

UK Telephone Engineer Jobs: See telecoms engineer jobs near UK by going here: UK Telephone Engineer Jobs

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