Business Telephone Systems Ashtead Surrey (KT21): Offering far more than merely a way of making and receiving calls to and from customers, modern telephone systems for businesses nowadays boast a whole range of extra features. Regardless of the size of your business in Ashtead, you must be capable of making video calls and conferencing calls, and have the facility for real time monitoring and interactive voice response messaging. But understanding which integrated phone system to opt for or which telephone system service to subscribe to is a tricky decision to make.
Traditional phone systems are effective, simple and can be coordinated with your business requirements. An on-site telephony solution provides your company with a Private Branch Exchange, essentially a private telephone network, to enable your staff to communicate internally with each other, and externally to outside agencies and clients.
External telephone calls will be sent via analogue lines rented from a phone company (PSTN - Public Switched Telephone Network), via an ASDN/ISDN, or a Voice over Internet Protocol Gateway (VoIP), while internal calls made through a PBX (Private Branch Exchange) are free.
Naturally, if you run a small business with only a few workers a physical PBX (Private Branch Exchange) might not be the most cost efficient solution for you. But, a virtual PBX solution could be a better option, making use of cloud based technology. Some communications companies offer a "free" virtual PBX version exclusively for small businesses. However, you should check out the specifications carefully before applying for any of these free options, since they may not come with all the functions of a full-priced package, and they could be just for a short trial period.
Be wary of signing up with any company that provides you with a free virtual PBX, but where you are charged for the hosting, since the more communications traffic that is channeled through the system, the higher your bill will be. It's preferable to choose a paid professional supplier which will supply your business in Ashtead with the full functionality that you need, plus have things you can extend should it be necessary.
With an unlimited internet connection at your premises in Ashtead you can opt for the cheapest solution of them all; VoIP.
What Does VoIP Stand For? - VoIP is a system that was developed during the late 1990s by a firm called VocalTec, and is short for "Voice Over Internet Protocol", which was mainly developed to save on the costs of making mobile, international and long distance phone calls.
A VoIP communication solution takes advantage of your high-speed internet connection to receive and make voice and video calls. Hardware and software is available to improve VoIP systems and provide beneficial options such as;
- Call queuing
- Voicemail and message retrieval
- Instant messaging (IM)
- Call forwarding
- Live website communication
- Monitoring and recording of calls
- Conference or multi user video calls
To allow remote workers to seamlessly and freely integrate with other employees, no matter where they are based, a stable VoIP platform is ideal. Essentially a laptop, an internet connection and a headset with microphone is all that's needed. VoIP also enables customers to speak instantly and directly to you at no cost to themselves, as long as they've got internet access. Your company's computers will become your primary communications hub once you have installed a fully optimised VoIP phone system.
Business related features that are usually charged as extras by telecommunication providers may also be included in VoIP software packages. Some examples of these are automatic call forwarding, caller ID and auto redial, which on the majority of VoIP business packages come as standard. A huge benefit is the ability to add extra telephone lines at no cost as the number of employees grow, as well as the ability to integrate with existing telecommunication and IT devices.
VoIP has several downsides however. The overall quality of calls can be seriously affected if your Ashtead business is within a low data speed location, or has an inadequate internet connection. In terms of business it is wise to use a dedicated data connection for all VoIP communications. VoIP standalone systems have also been found over the last few years to be vulnerable to Dedicated Denial of Service (DDOS) cyber assaults. By overwhelming their systems and inundating their VoIP communications with calls and messages, certain companies and organisations have been held to ransom by attackers, where authentic customer communications break down altogether. To stop this from occurring, there are some fantastic security packages offered, but it is still recommended that you not just rely on VoIP and have an additional form of communication for your business in Ashtead.
Using a Dedicated Ashtead Telephone Services Company
Digital advancements have thrown open the door for specialist telecoms companies to supply cost effective telephone systems to businesses of all sizes. There's a business telephony system that's right for you, irrespective of whether you're a large conglomerate to a sole trader start up.
In smaller businesses where time is of the essence, a hosted service could be advantageous, where an outside company takes your customer's calls and forwards messages on to your via e-mail, phone or SMS, saving you valuable time. These services enable you to concentrate your main attention on the nitty-gritty elements of your business and not have the distraction of constantly answering phone calls which disrupt the flow of your work. Hosted telephony services also means there's someone to answer your company telephone or website during work hours, or 24/7 if that is a service you require. The primary benefit of a hosted telephony service is that wherever you might be, whether it's hard at work in the office or chilling in the pub, crucial phone calls and messages can be instantly forwarded to your own phone or mobile.
Medium sized and larger businesses in Ashtead can make use of an efficient and secure phone system and messaging service set up by a specialist company. They will be able to smoothly assimilate your existing phone infastructure with a communication strategy that suits you. Potential features that might be involved include faxes and voicemail being sent straight to your e-mail inbox, and call forwarding established for different personnel or departments based on the needs of the caller. A competent telephone service company in Ashtead will also be able to make sure that customer responses or key presses hook them up with the correct department for their enquiry, by setting up an IVR (Individual Voice Response) service for customers calling your company's main switchboard. IVR is also a great way to get your company message across while the caller is patiently waiting for connection to the right person.
Call reporting can provide fruitful insights about the productivity of employees, especially if your routine business in Ashtead involves working on telephones, such as a call centre, or customer service office. And not only that, since call reporting enables you to inform your personnel about effective techniques for using the cutting-edge communications technology that they have access to. It can help your staff to deliver a world class service to your clients by supplying real time data and metrics.
In essence, improved customer relations, increased profits and more sales can all result when an effective telephone and communication service is amalgamated with Customer Relationship Management (CRM) software. When correctly combined with your company's telephone and communication systems, CRM software can create a complete overview of each customer or client by collecting customer's contact details, social media interactions and recent enquiries or orders. Helping you to build a better relationship with your, this data is useful for special promotions, follow-up telephone calls and specific ad campaigns.
To Conclude
So as to get the best advice possible for your business requirements, you should chat to an experienced telephone system provider in Ashtead. Any telephone systems being offered should be appropriate for businesses large and small, fit a wide range of budgets, and provide opportunities for increased productivity. So your personnel can get accustomed to any new equipment and software, a first-rate company should provide adequate training, combined with a help desk for problems and enquiries.
When you're enquiring about a new telephone system in Ashtead, you should also try to get information on future upgrades, because after all, communication technology is advancing rapidly. Whilst it may be cheaper in the short term, to buy older communications equipment, if this can't be integrated with newer systems, it could get pretty costly down the track should it need updating.
Whether it's cloud based or traditional, or whichever phone system your business demands, there is a suitable solution which will ensure that your company in Ashtead is in the frontline of communication technology as it continues to flourish and grow.
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Cloud telephone systems - article 456
Telephone Systems Near Ashtead
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