Business Telephone Systems Chessington Surrey (KT9): Offering a lot more than simply a means of making and receiving calls to and from customers, modern business telephone systems these days boast a wide range of extra features. Whatever the size of your business in Chessington is, you should be able to make conferencing calls, video calls, and have the capacity for interactive voice response messaging and real time monitoring. But knowing which integrated phone system to plump for or which telephone system service to sign up for can be a tough decision to make.
The conventional kind of telephone system is simple, efficient and is easily shaped around the requirements of your business. To allow your personnel to communicate internally between each other, and externally to outside agencies, an on-site telephony system provides your business with a Private Branch Exchange, basically a private telephone network.
External phone calls will be forwarded via analogue lines leased from a phone company (PSTN - Public Switched Telephone Network), via a Voice over Internet Protocol (VoIP) Gateway, or ISDN/ASDN, while internal telephone calls made through a Private Branch Exchange are free.
Naturally, if you operate a small company with just a handful of employees an actual physical Private Branch Exchange (PBX) will quite likely not be the most cost effective alternative for you. However, a virtual, cloud based PBX solution could be a much better option in this instance. A number of telecommunications companies offer a "free" virtual PBX version exclusively for small businesses. Such free solutions often don't come with full functionality, or only last for a short trial however, thus make sure you check all the specifications signing on the dotted line.
You should be wary of any companies offering you a virtual PBX that is free, but with paid hosting, given that in this instance you will be charged more as you channel more traffic through it. The better option is to sign up with a paid service which offers all of the necessary features and has opportunities for expansion when required.
With an unlimited internet connection at your premises or office in Chessington you can choose the most cost effective solution of all; VoIP.
What Does VoIP Stand For? - VoIP stands for "Voice Over Internet Protocol" and is a technology that was introduced during the late 1990s by a company called VocalTec, chiefly to save on the cost of making long distance and international phone calls.
For making and receiving telephone and video calls, VoIP makes use of your broadband internet connection. Possibilities are available for extending your VoIP technologies to provide added services like;
- Monitoring and recording of calls
- Music on hold
- Message and voicemail retrieval
- Live website communication
- Instant messaging (IM)
- Call forwarding services
- Conference or multi user video calls
For remote workers, a stable VoIP system enables them to seamlessly and freely integrate with other employees, wherever they happen to be based. Essentially a broadband connection, a headset with microphone and a PC or laptop is all that's needed. Clients can also talk directly and instantly to you for free, providing that they have access to a web connection at the time. As soon as you've installed a fully optimised VoIP telephone system, you can operate all of your communications through your company's computers.
Business related features that are typically charged as extras by telecoms providers may also be included in VoIP programs. The likes of automatic call forwarding, auto redial and caller ID all come as standard on the vast majority of VoIP business packages. Being able to add telephone lines at no extra cost as the number of employees increase is also a huge benefit, in addition to being able to integrate with existing telecommunication and IT devices via relatively low-cost routers.
VoIP comes with its downsides however. If your Chessington business is situated in an area of low data speeds for internet or has a substandard connection, it will affect the quality of calls. In business terms it's advisable to use a dedicated data connection for all VoIP communication. Standalone VoIP systems have also been found to be prone to DDOS (Dedicated Denial of Service) cyber attacks. Attackers have held some organisations and companies to ransom by flooding their VoIP communications with messages and calls, overwhelming the system and causing authentic customer communications to fail. To prevent such incidents from happening, there are some excellent security programs offered, but it's still advisable to not just depend on VoIP and have an additional method of communications for your Chessington business.
Using a Dedicated Chessington Telephone Services Company
Digital advancements have thrown open the door for specialist telephone companies to offer cost effective solutions for all sizes of Chessington business. There's a business telephone system that's right for you, no matter whether you are a sole trader start-up to a large conglomerate.
A hosted telephone service, where an outside company takes your client's calls and forwards any messages on to your via SMS, telephone or email, can really benefit small businesses in Chessington. Services like this mean that you aren't disturbed by messages and phone calls as you go about your work, and are able to focus on the practical side of your business. Having a hosted service means that you can be certain that all phone calls to your company will be answered reliably during normal working hours and even 24/7 if that is something you need. Important calls and messages can be forwarded instantaneously to your own phone using a hosted service wherever you are, from the workshop to the golf course.
Medium to large sized businesses in Chessington can take advantage of a reliable and secure messaging service and telephone system installed by a professional company. Implementing a telecommunications program that suits you, they'll seamlessly incorporate the new telephone system with your current infrastructure. Possible options that might be built-in include voicemail and faxes being routed directly to your Email inbox, and call forwarding setup for different personnel or departments according to who can best serve the caller. So that customer responses or key presses connect them with the correct department or office for their enquiry, a professional telephone service company in Chessington can also set up an Individual Voice Response service for callers to your company's main switchboard. Furthermore, whilst callers are twiddling their thumbs waiting for a response from the appropriate team member, IVR is a fantastic way to get your company message across.
Call reporting can provide worthwhile insights about staff productivity, particularly if your everyday business in Chessington includes telephone working, such as with a customer service office or call centre. And not only that, as call reporting allows you to inform your workforce about effective methods for using the communications technology they have access to. By supplying real time data and information, call reporting will help your workforce to give your clients and callers a world beating service.
When an effective communication and phone service is connected to Customer Relationship Management (CRM) software it can all pull together to drive sales, increase profitability and boost customer relationships. When appropriately integrated with your business's telephone and communication systems, CRM software can create an extensive view of each customer by providing recent orders or enquiries, customer contact details and social media signals. This data can help you build an improved relationship with your customers, and will be useful for follow-up telephone calls and specific ad campaigns.
A reliable phone system provider in Chessington will offer you advice based on your business requirements. Any solutions being offered should be appropriate for businesses of any size, fit a wide array of budgets, and provide opportunities for increased productivity. Training must also be offered to your personnel and a 24/7 help desk should be available for any queries you have or issues you may encounter.
You also need to enquire about future system upgrades as technology advances when trying to find a brand new phone system for your company in Chessington. Although it may be more economical in the shorter term, to purchase slightly older communications equipment, if this cannot be integrated with newer telephone systems, it could get pretty costly down the road should it need updating.
Whether it's traditional or cloud based, or whatever telephone system your business needs, there is a suitable solution that will ensure that your company in Chessington is at the cutting edge of telecommunications technology as it continues to grow.
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Chessington Telephone Related Tasks
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Telephone Systems Near Chessington
Also find: Stoneleigh telephone systems, Long Ditton telephone systems, Lower Green telephone systems, Ditton Hill telephone systems, Fairmile telephone systems, Stoke D'Abernon telephone systems, Claremont Park telephone systems, Hinchley Wood telephone systems, Tolworth telephone systems, Malden Rushett telephone systems, Oakhill telephone systems and more. The majority of these areas are serviced by companies who install telephone systems. Chessington residents can get quotes by clicking here.
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