Telephone Systems Christchurch

Christchurch Business Telephone System Installations

Business Telephone Systems Christchurch Dorset (BH23): The modern telephone systems that businesses in Christchurch use today offer far more than simply a way of making and receiving calls to and from clients and suppliers. Regardless of what size business you have in Christchurch, you should have the capability to make conference calls, video calls, and have live monitoring and interactive voice response messaging in your communications armoury. However, it can be really tough deciding on which telephone system service to subscribe to and which integrated phone system to go with.

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Conventional phone systems that can be harmonised with your business requirements are straightforward and efficient. A PBX (Private Branch Exchange) which is made possible through an in-house telephony system will enable your staff to communicate with each other internally, and with clients and suppliers externally.

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External phone calls will be routed over analogue lines leased from a telephone company (Public Switched Telephone Network), via ISDN/ASDN, or a VoIP (Voice over Internet Protocol) Gateway, while internal calls made through a Private Branch Exchange (PBX) are completely free.

Naturally, if you run a small company with just a handful of workers a physical PBX (Private Branch Exchange) may not be the most cost effective solution for you. But, making use of modern, cloud based technology and a virtual PBX, might be a much better answer. Many communication companies provide a "free" version of a virtual PBX exclusively for small businesses. However, you you should study the specifications carefully before applying for any of these free options, since they might not come with all the features, and they may be for a short trial period only.

You should beware of using any companies offering you a virtual PBX that is free, but with paid hosting, given that in this instance you will be charged more depending on the traffic. It's preferable to opt for a paid professional option which can provide your business in Christchurch with the full enterprise functionality you require, as well as have areas that you can extend should it be needed.

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Of course, the most affordable of all, if you've got an unlimited internet connection at your office or premises in Christchurch, is a VoIP system.

What Does VoIP Stand For? - VoIP is a technology which was developed during the late 1990s by a firm called VocalTec, and is short for "Voice Over Internet Protocol", which was predominantly developed to save on the expense of making mobile, international and long distance phone calls.

The advantage of VoIP is that it uses your broadband internet connection to make and receive voice and video calls. Hardware and software is available to enhance business VoIP systems and deliver invaluable options such as;

  • Instant messaging
  • Live website communications
  • Message and voicemail retrieval
  • Multi-user or conference video calls
  • Call whispering
  • Call forwarding
  • Recording and monitoring of calls
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To permit staff working remotely to integrate freely and seamlessly with other members of the team, regardless of where they happen to be based, a reliable VoIP platform is perfect. All that they will require is a headset with microphone, a PC or laptop and a broadband connection. Customers and suppliers can also talk directly and instantly to you at no cost to themselves, providing that they've got access to an internet connection at the time. As soon as you have installed an optimised business VoIP phone system, you will be able to manage all your communications via your firm's computers.

VoIP software packages can also come with helpful business features which are generally charged extra for by telecom companies. Things like auto redial, caller ID and automatic call forwarding are all standard on many business VoIP packages. The ability to integrate with pre-existing telecommunication and IT devices using low-cost routing equipment is a massive benefit, along with being in position to add extra phone lines at no cost as employee numbers rise.

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VoIP does however have several downsides. The call quality can be adversely affected if your business in Christchurch is situated in an area with low data speeds for internet or has a poor connection. Businesses in Christchurch that are relying on VoIP communications are advised to use a dedicated data connection for the best results. DDOS (Dedicated Denial of Service) cyber attacks have been seen to be a bit of an issue for standalone VoIP systems in recent years. Some companies and organisations have been targeted by criminals who've flooded their VoIP communications with calls and messages, and caused legitimate customer communications to fail by overwhelming the system. Bearing this in mind, it's preferable to have an extra form of communications for your business in Christchurch as well as VoIP, although there are some excellent security packages on offer to prevent this from happening.

Using a Dedicated Christchurch Telephone Services Company

Professional telecoms and communications providers are now able to offer low-cost telephone systems to all sizes of Christchurch business, owing to improvements in digital communications. Regardless of whether you're a sole trader start-up to a gigantic conglomerate, there is a high quality business telephony service which is suitable for you.

Smaller businesses in Christchurch may gain benefits from a hosted phone service, whereby an outside company takes your customer's calls and passes messages on to you via telephone, SMS or email. Such services allow you to focus the bulk of your attention on the nuts and bolts of your business and not have the distraction of answering constant phone calls that disrupt your work flow. Being signed up to a hosted service means you can be certain that all phone calls to your company will be answered quickly during normal work hours and even 24/7 if that's something you need. Then no matter where you are, be it your workshop or golf course, crucial calls and messages can be forwarded instantly to your own phone or mobile using a hosted telephony service.

Large and medium sized businesses in Christchurch can hire a specialist telephony company to put together a world class telephone system and messaging service in-house. Establishing a communication strategy that best suits you, they will smoothly combine the new phone system with your existing infrastructure. Possible features that could be built-in include voicemails and faxes being delivered instantly to your email inbox, and call forwarding arranged for different personnel or departments based on caller requirements. A specialist telephony company can also put in place an Individual Voice Response service for customers calling your company's main switchboard, so their key presses or responses connect them with the right department for their needs. In addition, while callers are twiddling their thumbs waiting to be connected to the right staff member, IVR is a fantastic way to get your company message across.

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Call reporting can provide worthwhile information about staff productivity, especially if your regular business in Christchurch includes telephone working, such as a customer service department or call centre. Call reporting is also useful for educating your personnel on the most effective ways to use the communications technology at their fingertips. By supplying real time information and metrics, call reporting can help your workforce to offer your customers a world class service.

In reality, increased profitability, enhanced customer relations and more sales can all be the result when an effective phone and communication service is linked with CRM (Customer Relationship Management) software. CRM software integrates with your phone and communication systems to provide customer's contact details, recent orders or enquiries, and even social media signals to develop a full view of each customer or client. Helping you establish an improved relationship with your, these details will be useful for specific advertising campaigns, promotions and follow-up phone calls.


So as to get the best possible advice for your business communication needs, you should chat to a reliable telephone system provider in Christchurch. The solutions that are available should provide ways to help any business to boost productivity, and should suit a range of budgets. Sufficient training must also be offered to your workers and 24/7 technical support should be available for any queries you've got or problems you might run into.

When in the market for a new telephone system for your company in Christchurch, ask about future upgrades as technology advances. It may be cheaper right now to purchase slightly older communications equipment, however it is going to cost you a lot more down the road if it cannot be integrated into newer systems, and has to be changed.

Whatever system your business requires, be it cloud based hosting or traditional, there is a suitable solution which will keep your company in Christchurch in the frontline of telecommunications technology.

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Coming Next:

Unified messaging - article 213.

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Telephone Related Tasks Christchurch

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(This telephone systems Christchurch article was updated on 16-05-2023)