Business Telephone Systems Durham County Durham (DH1): Modern telephone systems for businesses offer a lot more than just a way of receiving and making calls to and from clients. Regardless of what size business you have in Durham, you must have the capability to make video calls, conference calls, and have real time monitoring and interactive voice response messaging in your communications armoury. However, it can be quite tough coming to a decision on which integrated phone system to opt for or which telephone system service to subscribe to.
The traditional type of telephone system is effective, simple and is readily shaped around the requirements of your business. To enable your staff to communicate with each other internally, and externally to outside agencies and clients, an in-house telephony system provides your company with a Private Branch Exchange (PBX), basically a private telephone network.
Phone calls made internally through a Private Branch Exchange are completely free to make, whilst telephone calls to external numbers are typically routed via analogue lines which can be rented from a PSTN (Public Switched Telephone Network), via ASDN/ISDN, or a VoIP Gateway (Voice over Internet Protocol).
Now, an actual PBX (Private Branch Exchange) will probably not be the most cost efficient choice for you, if you operate a small business with a minimal workforce. But, using cloud based technology and a hosted, virtual PBX, might be a far better solution. A "free" virtual PBX version is available exclusively for small businesses by certain telecommunications companies. However, you you need to study the specifications carefully before registering for any of these free options, as they might not come with all the features, and they might be for a short trial period only.
You should steer clear of any companies that offer you a virtual PBX that is free, but where there is paid hosting, given that in this case you will pay more as you send more traffic through it. It's preferable to choose a paid professional option that will provide your business in Durham with the full functionality that you need, plus have things that you can expand upon if it is required.
With unlimited internet access at your office or premises in Durham you can opt for the least expensive solution; VoIP.
What Does VoIP Stand For? - VoIP is a technology that was introduced during the late 1990s by a firm called VocalTec, and stands for "Voice Over Internet Protocol", which was mostly developed to save on the expense of making long distance, mobile and international phone calls.
For making and receiving voice and video calls, VoIP takes advantage of your high-speed data connection. VoIP technologies can be improved using software and hardware to provide businesses in Durham with;
- IM (Instant Messaging)
- Call forwarding services
- Monitoring and recording of calls
- Live website communication
- Message and voicemail retrieval
- Multi-user or conferencing video calls
- Music on hold
To allow remote workers to integrate seamlessly and freely with other members of your team, wherever they happen to be based, a reliable VoIP system is ideal. All that they will need is a PC or laptop, an internet connection and a headset with microphone. And as long as they have internet access VoIP also allows suppliers and clients to talk instantly and directly to you at no cost. With an optimised business VoIP phone system installed your firm's computers will turn into your communications hub.
Business features that are normally charged as extras by telecoms providers are also often included free in VoIP software programs. Things like caller ID, auto redial and automatic call forwarding all come as standard on the vast majority of VoIP business packages. The ability to integrate with pre-existing telecommunication and IT devices via cheap routers is a massive benefit, together with being in position to add extra phone lines at no cost as employee numbers increase.
Having said that, there are a few drawbacks to VoIP. If your Durham business happens to be in an area of low internet data speeds or has an unsatisfactory connection, it will affect the quality of any calls. Where businesses are concerned it's generally best to use a dedicated data connection when dependent on communications through VoIP. Dedicated Denial of Service (DDOS) cyber assaults have also been something of an issue for VoIP standalone systems in recent years. By overwhelming their systems and inundating their VoIP communications with messages and calls, certain larger companies and organisations have been compromised and held to ransom by criminals, when legitimate customer communications totally fail. Bearing this in mind, it's advisable to have an extra method of communications for your business in Durham on top of VoIP, although there are excellent security packages available to prevent such incidents from occurring.
Using a Dedicated Durham Telephone Services Company
Digital technology has opened up the door for specialist telephone and communication companies to supply cost effective solutions to any size business. From a one man start-up to a huge conglomerate, there is a business telephone service for you.
For small businesses in Durham where time is of the essence, a hosted phone service could be extremely beneficial, where an external company takes calls from your customers and passes messages on to your via phone, email or SMS, saving your valuable time. These services enable you to focus the bulk of your attention on the ins and outs of your business and not have the distraction of constantly answering telephone calls that disrupt your work flow. If it is important for your telephone to be answered at any time during working hours or even 24/7, being signed up to a hosted telephone service means that someone is always there to do this. Important messages and telephone calls can be immediately forwarded to your own phone using a hosted service wherever you are, be it your office or golf course.
Medium to large sized businesses in Durham can make use of a secure and reliable telephone system and messaging service put together and installed by a specialist telephony company. They'll faultlessly assimilate your existing infrastructure with a communications strategy that best suits you. You might decide on faxes and voicemail being sent straight to your email inbox or call forwarding established for different individuals or departments based on what the needs of the caller are. A professional telephony company can also create an IVR (Individual Voice Response) service for callers to your switchboard, so that their response or key presses connect them with the relevant department or office for their needs. One of the advantages of IVR is that it is the ideal way to get company messages across while the caller is patiently waiting for an answer.
Having the capability to gauge the productivity of employees is important for most companies in Durham, and if yours includes a call centre, or customer service office, fruitful insights can be offered by call reporting. Call reporting is also invaluable for educating your staff in the communications technology that's at their fingertips, and on the most beneficial ways of using it. It can supply real time information and data to help your staff to deliver a high quality service to your clients.
When an excellent communication and telephone service is integrated with Customer Relationship Management (CRM) software it can all pull together to drive sales, increase profitability and boost customer relations. In order to gather social media interactions, customer's contact details and recent orders or enquiries, and develop a complete overview of each customer or client, CRM software integrates with your business's communication and phone systems. Helping you to establish an improved relationship with your, this information will be useful for special offers, follow-up telephone calls and targeted advertising campaigns.
To Conclude
An experienced phone system company in Durham will be able to provide you with advice depending on your business needs. The telephone systems available should provide a way to help any business to increase productivity, and will suit a range of budgets. So your workers can get acquainted with any new equipment and software, a top notch company should provide the appropriate training, as well as a help desk for questions and problems.
When on the lookout for a brand new phone system for your company in Durham, ask about future upgrades as technology advances. It may be less expensive at the moment to purchase slightly older equipment, but it is going to cost you much more later on if it can't be integrated into more advanced systems, and needs to be changed.
If you want to keep your company in Durham in the frontline of communication technology, there is a business telephone system that meets your needs, be it cloud based hosting or traditional.
VOIP Servers
The backbone of modern telecommunications systems is made up of VOIP servers, which provide an affordable and effective method of conducting telephone calls over the internet. Voice signals are transformed into digital data packets by VOIP servers, which then transmit them over the internet to the intended recipient's device. In comparison to conventional phone systems, VOIP servers have the capacity to handle multiple calls concurrently while providing additional features like call forwarding, voicemail and video conferencing. The compatibility of VOIP servers with pre-existing business applications, as well as their scalability, make them a practical solution for companies of any size in Durham. With the growing trend towards remote work and the need for versatile communication solutions, VOIP servers are becoming an increasingly significant part of today's workplace. Although VOIP servers offer many benefits, they also have some downsides. VOIP call quality can be negatively impacted by various aspects, such as internet connection speed and network congestion. A reliable and stable internet connection with enough bandwidth is crucial for guaranteeing high-quality calls through VOIP servers. As technology evolves, the quality of VOIP calls is improving, prompting many companies to switch to VOIP systems for their cost savings and enhanced flexibility over conventional phone systems.
Coming Next:
Unified messaging - article 213.
More Durham Business Services
When you're searching for telephone system services in Durham, County Durham, you could also be in need of other business related services for instance; E commerce in Durham, website design in Durham, HR consulting in Durham, social media marketing in Durham, brand design in Durham, telemarketing in Durham, business accounting in Durham, business consulting in Durham, marketing agencies in Durham, brand management in Durham, small business bookkeeping in Durham, email marketing in Durham, brochure design in Durham, payroll services in Durham, and additional Durham services.
Durham Telephone Related Tasks
There is a wide range of work that can be carried out by your local Durham telecoms engineer including telephone system maintenance, cheap telephone systems, voice broadcasting, setting up new office phone systems, PBX phone system installation, WAP installations, fraud prevention, SIP trunking Durham, telephone system expansion Durham, on-hold music in Durham, phone call recording, cloud telephony, new phone systems in Durham, on-hold marketing Durham, VoIP Durham, telephone system services in Durham, advanced telephone systems Durham, phone call monitoring, telephone system installations, digital transformation services, cloud dictation systems, phone fraud detection, call queuing Durham, unified messaging, office phone systems, line commissioning, digital telephone systems Durham, telephone system upgrades, interactive whiteboards, small business phone systems, business communication systems Durham, VoIP systems, VoIP telephone systems, and more. These are just some of the duties that are undertaken by those specialising in telephone systems. Durham providers will be happy to inform you of their full range of telephone services.
Telephone Systems Near Durham
Also find: Houghall telephone systems, Brancepeth telephone systems, Bishop Aukland telephone systems, Broompark telephone systems, Dragonville telephone systems, Sherburn telephone systems, Croxdale telephone systems, High Pittington telephone systems, Bearpark telephone systems, Chester le Street telephone systems and more. All of these areas are covered by companies who provide telephone systems. Durham business and home owners can get quotes by clicking here.
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