Telephone Systems Southampton

Southampton Business Telephone System Installations

Business Telephone Systems Southampton Hampshire (SO14): Offering so much more than merely a means of making and receiving calls to and from clients, modern business telephone systems nowadays boast a variety of additional features. Whether you have a large or small business in Southampton, your communications armoury ought to include conference and video calls, have live monitoring in place, and maybe even IVR (interactive voice response messaging). When it comes to picking which integrated phone system to use or which telephone system service to subscribe to, things can get a whole lot more complicated.

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Conventional phone systems that can easily be coordinated with your business requirements are straightforward and effective. An in-house telephony solution provides your company with a PBX (Private Branch Exchange), in essence a private telephone network, to enable your workforce to communicate internally with each other, and externally to clients.

Telephone Systems Southampton Hampshire (SO14)

Calls made internally through a Private Branch Exchange are free to make, whilst phone calls to external numbers are normally routed via analogue lines which can be rented from a PSTN (Public Switched Telephone Network), via a VoIP Gateway (Voice over Internet Protocol), or ISDN/ASDN.

Now, a physical PBX will quite likely not be the most cost efficient solution for you, if you run a small company with a minimal labour force. However, a virtual PBX solution could be a better option, making use of modern, cloud based technology. Quite often small businesses are even able to obtain a "free" virtual PBX version, which many communication companies are pleased to offer. These free solutions often don't come with all the features, or might only last for a short trial however, therefore be careful of checking all of the specifications signing on the dotted line.

Be wary of signing up with any company that offers you a free virtual PBX, but where you're charged for the hosting, as the more communications traffic that goes through the system, the higher your bill is likely to be. You're far better to choose a paid, professional service that will supply your business in Southampton with a package offering full functionality, and when appropriate the option to extend the service.

Telephone System Services Southampton UK (02380)

Obviously, if you've got an unlimited internet connection at your premises or office in Southampton, you'd be foolish not to go for VoIP, which is the most cost effective of all.

What Does VoIP Stand For? - To save on the cost of making mobile, international and long distance phone calls, VoIP is a technology which was introduced during the late 1990s by a company called VocalTec, and stands for "Voice Over Internet Protocol".

For making and receiving video and telephone calls, VoIP takes advantage of your data connection. Options are available for purchase for expanding your VoIP system to deliver further services like;

  • Call forwarding
  • IM (Instant Messaging)
  • Message and voicemail retrieval
  • Multi-user or conference video calls
  • Music on hold
  • Live website communication
  • Recording and monitoring of calls
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To enable remote workers to integrate freely and seamlessly with other members of your team, no matter where they're based, a stable VoIP platform is ideal. All that's needed is a laptop, a microphone headset and a broadband connection. Customers and clients can also call you instantly and directly at no cost, providing that they have access to internet access at the time. As soon as you have installed an optimised VoIP business telephone system, you will be able to manage all of your communications through your firm's computers.

You may also benefit from additional business related features with VoIP software packages, that many telecommunications companies would typically charge extra for. Coming as standard on many business VoIP packages caller ID, auto redial and automatic call forwarding, are just some examples. Extremely beneficial is being able to add extra phone lines at cost-free as the number of employees increase, as well as the ability to integrate with existing IT and telecommunication devices.

Business Telephone Systems Near Southampton Hampshire

However, there are several disadvantages to VoIP. If your Southampton business is situated in an area with low data speeds for internet or has a substandard connection, it will affect the quality of any calls. Where businesses in Southampton are concerned it's generally best to use a dedicated data connection when dependent on communication via VoIP. DDOS (Dedicated Denial of Service) cyber assaults have been seen to be a bit of a problem for standalone VoIP systems in the past. Hackers have held some companies to ransom by flooding their VoIP communications with calls and messages, overwhelming the system and causing a failure in legitimate customer communications. Bearing this in mind, it is recommended that you have an alternative form of communications for your business in Southampton as well as VoIP, although there are some fantastic security packages on offer to stop such incidents from happening.

Using a Dedicated Southampton Telephone Services Company

Telecoms and communications suppliers are now in a position to offer low-cost telephone systems to businesses of all sizes, thanks to innovations in digital technology. From a gigantic conglomerate to a one man start up, there is a business telephony system to suit you.

For small businesses in Southampton where time is of the essence, a hosted phone service could be extremely beneficial, where an external company takes your customer's calls and passes any messages on to your via SMS, e-mail or telephone, saving you precious time. These services allow you to concentrate your main attention on the ins and outs of your business and not have the distraction of constantly answering phone calls that disrupt the flow of your work. Hosted services also means that there's somebody to answer your company telephone during work hours, or 24 hours a day if that's a service you're looking for. The primary advantage of a hosted phone service is that wherever you happen to be, whether it's working remotely or chilling in the pub, vital messages and phone calls can be forwarded directly to your phone or mobile.

Large and medium sized businesses in Southampton can employ a specialist telephony company to formulate and install a first class messaging service and telephone system in-house. They will be able to faultlessly assimilate your existing infrastructure with a telecommunications solution that suits you. You might choose faxes and voicemail being sent directly to your email inbox or maybe call forwarding arranged for different departments or staff members according to what the needs of the caller are. A professional company can also establish an Individual Voice Response (IVR) service for customers calling your company switchboard, so that their key presses or responses are sent to the correct department or office for their needs. One advantage of IVR is that it is a fantastic way to get company messages across while the caller is patiently waiting to be connected.

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Call reporting can offer useful information about staff productivity, particularly if your everyday business in Southampton entails telephone working, such as with a customer service office or call centre. Call reporting is also a useful tool in educating your personnel on the most beneficial method of using the cutting-edge communications technology that you have in place. It can supply real time metric and information to your team to help them deliver a top quality service to your customers.

In essence, increased profits, enhanced customer relations and more sales can all result when a good telephone and communication service is integrated with CRM (Customer Relationship Management) software. When appropriately combined with your business's communication and telephone systems, CRM software can develop a full picture of each client or customer by collecting social media interactions, recent orders or enquiries and customer contact details. This data can help you to build a better relationship between you, and your customers, and is useful for targeted ad campaigns and follow up phone calls.


A professional telephone system provider in Southampton will provide you with advice depending on your business communication needs. The telephone systems on offer will fit a range of budgets and provide ways to help any business to increase productivity. A first class company will also supply sufficient training for your employees on any new software and equipment and offer technical support for any questions or queries you might have.

When trying to find a brand new telephone system for your company in Southampton, enquire about future system upgrades as technology advances. It might be less expensive right now to buy slightly older communications equipment, but it's going to cost you much more down the road if it can't be integrated with more up-to-date phone systems, and needs to be replaced.

Whichever telephone system your business requires, be it cloud based or traditional, there's a suitable solution which will ensure that your company in Southampton is in the frontline of communication technology.

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VOIP Servers

Voice over Internet Protocol (VOIP) servers are the foundation of modern telecommunications systems, providing an efficient and cost-effective way to make telephone calls over the net. Digital data packets are used to transmit voice signals over the internet to the recipient's device via VOIP servers. Compared to conventional telephone systems, VOIP servers have the capacity to handle multiple calls concurrently while providing additional features like video conferencing, call forwarding and voicemail. The compatibility of VOIP servers with existing business applications, as well as their scalability, make them a practical solution for companies of any size. VOIP servers such as RingCentral, Pragma, BT and Vonage are popular in Great Britain due to their advanced features and reliability. The modern workplace's communication landscape is constantly evolving, and the rise of working remotely has contributed to the growing significance of VOIP servers.

Coming Soon:

Cloud telephone systems - article 456

More Southampton Business Services

Hampshire Telephone Systems Near Me Southampton

Whenever you're looking for telephone system services in Southampton, Hampshire, you might also be in need of other business related services such as; email marketing in Southampton, bookkeeping in Southampton, E commerce in Southampton, brand management in Southampton, telemarketing in Southampton, marketing agencies in Southampton, brochure design in Southampton, business accounting in Southampton, payroll services in Southampton, business consulting in Southampton, social media marketing in Southampton, HR consulting in Southampton, website design in Southampton, brand design in Southampton, and additional Southampton services.

Southampton Telephone Related Tasks

Telephone Related Tasks Southampton

There is a range of work that can be completed by your local Southampton telephone engineer including line rental, office phone systems in Southampton, VoIP Southampton, multi-line telephone systems Southampton, Private Branch Exchange phone system installation in Southampton, VoIP system Southampton, internet telephone systems Southampton, telephone fraud detection, broadband services, advanced telephone systems Southampton, VoIP business phone systems, data solutions, cloud dictation systems, affordable telephone systems, new telephone systems, VoIP phone systems Southampton, office telephone systems in Southampton, CCTV installation, VoIP telephone systems, wireless access points, PBX phone system installation Southampton, telephone system quotes in Southampton, phone fraud prevention, computer/telephone integration systems, telephone system services, telephone system replacement in Southampton, small business phone systems, Connectix cabling, on-hold marketing in Southampton, remote phone systems Southampton, landline telephone systems Southampton, and lots more. Listed are just a few of the activities that are carried out by people specialising in telephone systems. Southampton providers will be happy to tell you about their whole range of telephone services.

Telephone Systems Near Southampton

Also find: Weston telephone systems, Bitterne Park telephone systems, Shirley telephone systems, Freemantle telephone systems, West End telephone systems, Hightown telephone systems, North Stoneham telephone systems, Swaythling telephone systems, Rownhams telephone systems, Millbrook telephone systems, Chartwell Green telephone systems, Butlocks Heath telephone systems, Nursling telephone systems, Hillyfields telephone systems, Midanbury telephone systems, Eling telephone systems, Bitterne Village telephone systems, Sholing telephone systems, Ocean Village telephone systems, Chapel telephone systems and more. The majority of these towns and villages are serviced by companies who install telephone systems. Southampton householders can get price quotes by clicking here.

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(This telephone systems Southampton page was last updated on 02-03-2023)