Business Telephone Systems Durham County Durham (DH1): The modern telephone systems that businesses in Durham use today offer so much more than just a way of receiving and making calls to and from customers and suppliers. Irrespective of what size your business is in Durham, your communications armoury should include the ability to make video and conference calls, have live monitoring in place, and perhaps even interactive voice response messaging (IVR). However, it can be pretty tricky coming to a decision on which telephone system service to subscribe to and which integrated phone system to use.
The conventional type of telephone system is simple, effective and is readily modelled to the requirements of your business. An on-site telephony system will provide your business with a PBX (Private Branch Exchange), essentially a private telephone network, to enable your staff to communicate internally between each other, and externally to clients.
Phone calls made internally through a PBX (Private Branch Exchange) are totally free to make, whilst telephone calls to external numbers are usually sent over analogue lines which can be leased from a PSTN (Public Switched Telephone Network), via ISDN/ASDN, or a VoIP (Voice over Internet Protocol) Gateway.
If you are only in charge of a small business with a minimal workforce, a PBX will perhaps not be the your most cost efficient solution. However, a virtual, cloud based PBX solution may be a much better answer in this instance. A number of communication companies offer a "free" virtual PBX version for small businesses. However, you must check out the specifications before applying for any of these free solutions, as they might not come with all the features, and they may be on the basis of a short trial only.
Be wary of any company that provides you with a free virtual PBX, but where you pay for the hosting, because the more traffic that goes through the system, the more expensive your bill is going to be. You are much better to go with a paid, professional service that will supply your business in Durham with a package offering full functionality, and when necessary the option to expand the level of service.
With unlimited internet access at your business premises in Durham you can choose the least expensive solution of all; VoIP.
What Does VoIP Stand For? - To save on the costs of making international, mobile and long distance phone calls, VoIP is a communication system which was introduced during the late 1990s by a firm called VocalTec, and is short for "Voice Over Internet Protocol".
For receiving and making voice and video calls, VoIP makes use of your high-speed internet connection. Options are available for expanding your VoIP technologies to deliver added services like;
- Call whispering
- Message and voicemail retrieval
- Instant messaging
- Monitoring and recording of calls
- Conference or multi user video calls
- Call forwarding
- Live website communication
For staff working remotely, a reliable VoIP system permits them to freely and smoothly integrate with other members of your team, regardless of where they're based. All that's required is a broadband connection, a laptop and a microphone headset. And providing they have internet access VoIP also allows customers and clients to talk instantly and directly to you for free. With a fully optimised VoIP business phone system installed your company's computers become your communications hub.
VoIP software programs may also come with handy business features which are typically charged extra for by telecom companies. Standard offerings on many business VoIP packages caller ID, automatic call forwarding and auto redial, are just three examples. A huge benefit is being able to add extra phone lines at cost-free as employee numbers grow, as well as the capability to integrate with existing telecommunication and IT devices.
However, there are certain downsides to VoIP. The quality of some calls can be negatively impacted if your Durham business is in a low data speed location, or has a poor quality web connection. Companies in Durham who are relying on VoIP communications are advised to utilise a dedicated data connection for the optimal results. VoIP standalone systems have also been found to be at risk from Dedicated Denial of Service (DDOS) cyber assaults. Hackers have held some larger companies to ransom by bombarding their VoIP communications with messages and calls, overwhelming their systems and causing genuine customer communications to fail. There are some superb security programs on offer to stop such incidents from occurring, but it's preferable to have an extra form of communications for your business in Durham together with VoIP.
Using a Dedicated Durham Telephone Services Company
Specialist telephone and communication providers are now in a position to offer inexpensive telephone systems to businesses of all sizes, due to improvements in digital technology. There's a business telephony service that's right for you, regardless of whether you're a massive conglomerate to a one man start up.
In smaller businesses where every second counts, a hosted telephone service could be extremely beneficial, where an outside company takes your customer's calls and passes communications on to your via SMS, telephone or email, saving you valuable time. Such services allow you to concentrate your main attention on the ins and outs of your business and not be sidetracked by answering constant phone calls which interfere with the flow of your work. Having a hosted telephony service means that you can ensure that all phone calls to your business will be promptly answered during normal working hours and even 24 hours a day if that's appropriate. The primary advantage of a hosted telephony service is that wherever you happen to be, whether it's working remotely or out for lunch in the local restaurant, crucial messages and telephone calls can be immediately forwarded to your own phone or mobile.
For medium to large sized businesses in Durham a specialist telephony company can put in place a secure and reliable messaging service and telephone system. They will faultlessly incorporate your existing phone infastructure with a communications program that best suits you. Possible options that may be built-in include voicemails and faxes being sent instantly to your Email inbox, and call forwarding set up for different people or departments depending on caller requirements. A professional company can also put in place an IVR (Individual Voice Response) service for callers to your main switchboard, so their response or key presses connect them with the relevant department for their enquiry. One of the advantages of IVR is that it is a great way to get company messages across whilst the caller is waiting for an answer.
Call reporting can provide useful information about workforce productivity, particularly if your everyday business in Durham involves working on telephones, for instance with a call centre, or customer service office. Call reporting is also useful for educating your personnel on the most effective ways to use the advanced communications technology that you have in place. It can supply real time metrics and information to your workforce to help them deliver a world beating service to your clients.
When Customer Relationship Management (CRM) software is integrated with an excellent communication and phone service, everything can really combine to boost customer relationships, increase profitability and drive sales. When efficiently integrated with your business's telecommunications systems, CRM software can produce a full overview of each client or customer by collecting recent orders or enquiries, social media signals and customer's contact information. This information can help you to establish an improved relationship between you, and your customers, and is useful for follow-up phone calls and targeted advertising campaigns.
A professional telephone system service provider in Durham will provide you with advice depending on your business communication requirements. Any solutions made available should be appropriate for businesses of any size, fit a wide array of budgets, and provide opportunities to increase your productivity. Sufficient training must also be available for your team and 24/7 technical support should be available for any enquiries you've got or problems you might encounter.
When you are enquiring about a new phone system in Durham, you should try to get the low-down on future system upgrades, as communication technology is advancing rapidly. Although it might be more economical in the short term, to purchase older communications equipment, if this can't be integrated with more up-to-date systems, it could get really costly in the future if it needs upgrading.
Whether it's traditional or cloud based hosting, or whichever telephone system your business demands, there's a suitable solution which will keep your company in Durham in the frontline of telecommunications technology as it continues to flourish and grow.
Telephone systems can be installed in Durham and also nearby in: High Pittington, Hartlepool, Bearpark, Broompark, Dragonville, Hexham, Brancepeth, Peterlee, Bowburn, Sherburn, Croxdale, Houghall, Sacriston, Consett, Chester le Street, Bishop Aukland, and in these postcodes DH1 1PZ, DH1 1ND, DH1 1PD, DH1 1AL, DH1 1FX, DH1 1DH, DH1 1EL, DH1 1NP, DH1 1HS, DH1 1AJ. Locally based Durham telephone engineers will likely have the telephone dialling code 0191 and the postcode DH1.
Durham Telephone Related Tasks
There are a wide range of tasks that can be accomplished by your local Durham telecoms engineer including VoIP servers, telephone system upgrades Durham, data solutions, telephone system replacement in Durham, computer/telephone integration, VoIP telephone systems, business communications, line rental, SIP trunking in Durham, Private Branch Exchange phone system installation, cloud dictation systems, telephone system installation Durham, on-hold music, telephone fraud prevention, office phone systems Durham, broadband services in Durham, cheap telephone systems, cloud telephony, phone call management, telephone system quotations, IT support, setting up new office phone systems Durham, business phone systems Durham, phone call monitoring, and more.
Telephone Systems Near Durham
Also: Chester le Street telephone systems, High Pittington telephone systems, Consett telephone systems, Hexham telephone systems, Dragonville telephone systems, Houghall telephone systems, Brancepeth telephone systems, Broompark telephone systems, Croxdale telephone systems, Bearpark telephone systems, Bishop Aukland telephone systems, Peterlee telephone systems, Hartlepool telephone systems, Bowburn telephone systems, Sacriston telephone systems, Sherburn and more.
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Telephone Systems Around Durham
In Albert Street North, The Haven, Buckinghamshire Road, Salvin Street, The Wynds, Sherburn Road, Springside, Beechcrest, Browney Court, Belmont Industrial Estate, Crescent Close, Beamish Close, Alma Terrace, Shropshire Drive, Claypath Court, Camberley Drive, St Marys Terrace, Scardale Way, Dunelm Place, Cornforth Lane, Donnini Place, The Oaks, Shincliffe Lane, Tyzack Street, Bucks Hill, Barkers Haugh, Brandon Village, Brydon Crescent, Auton Field, Borrowdale Drive, as well as the following Durham area postcodes: DH1 1PZ, DH1 1ND, DH1 1PD, DH1 1AL, DH1 1FX, DH1 1DH, DH1 1EL, DH1 1NP, DH1 1HS, DH1 1AJ, business owners have just recently needed telephone related services.
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Telephone system services in DH1 area, telephone code 0191.