Business Telephone Systems Ashton-under-Lyne Greater Manchester (OL6): Modern telephone systems for businesses offer so much more than merely a way of making and receiving calls to and from clients. No matter what size your business is in Ashton-under-Lyne, your communications armoury should include the ability to make conferencing and video calls, have real time monitoring in place, and possibly even IVR (interactive voice response messaging). However, it can be quite tricky coming to a decision on which integrated phone system to go with or which telephone system service to sign up for.
Conventional phone systems are straightforward, efficient and can be matched to your business requirements. To enable your workforce to communicate internally between each other, and externally to customers, an in-house telephony solution will provide your company with a Private Branch Exchange, basically your own private telephone network.
External telephone calls will be re-routed over analogue lines rented from a phone company (PSTN - Public Switched Telephone Network), via ASDN/ISDN, or a VoIP Gateway (Voice over Internet Protocol), while internal telephone calls made through a Private Branch Exchange (PBX) are free.
If your business is relatively small with a minimal workforce, a Private Branch Exchange (PBX) would most likely not be the the most cost efficient solution. Making use of modern, cloud based technology, you could plump for a hosted virtual PBX solution, which may be a much better option. Occasionally small businesses can even acquire a "free" version of a virtual PBX, which quite a few telecommunications companies are pleased to offer. Such free solutions often don't come with all the functions of a full-priced package, or may only last for a short trial period however, thus be careful of checking all the specifications before signing up for anything.
Be wary of any company that provides you with a free virtual PBX, but where you pay for the hosting, because the more communications traffic that is sent through the system, the higher your bill is likely to be. You are far better to go with a paid, professional service that will provide your business in Ashton-under-Lyne with a full functionality package, and when appropriate the possibility to expand the service.
Obviously, if you have an unlimited internet connection at your premises or office in Ashton-under-Lyne, you'd be foolish not to pick VoIP, which is the most affordable of all.
What Does VoIP Stand For? - To save on the cost of making long distance, international and mobile phone calls, VoIP is a communication system which was developed by a company called VocalTec during the late 1990s, and stands for "Voice Over Internet Protocol".
For receiving and making telephone and video calls, VoIP makes use of your high-speed broadband connection. Hardware and software can be purchased to expand VoIP systems and deliver useful options such as;
- Instant messaging
- Recording and monitoring of calls
- Live website communication
- Message and voicemail retrieval
- Call forwarding services
- Call queuing
- Conference or multi user video calls
For staff working remotely, a stable VoIP platform allows them to seamlessly and freely integrate with other personnel, wherever they're based. All that is required is an internet connection, a microphone headset and a laptop. Clients and customers can also talk directly and instantly to you tariff free, providing that they have access to an internet connection at the time. With an optimised VoIP business telephone system installed your firm's computers will become your communications hub.
Business features that are normally charged for by telecommunication companies may also be included free in VoIP software programs. Some examples of this are automatic call forwarding, auto redial and caller ID, which on the majority of VoIP business packages come included. The capability to integrate with existing telecommunication and IT devices using relatively inexpensive routing equipment is a massive benefit, as well as being able to add extra phone lines at no cost as employee numbers grow.
VoIP does have a number of downsides however. If your Ashton-under-Lyne business is located in an area experiencing low data speeds for internet or has a substandard connection, it will affect the quality of calls. Companies in Ashton-under-Lyne who are relying on VoIP communications are advised to use a dedicated data connection. DDOS (Dedicated Denial of Service) cyber attacks have been seen to be something of a problem for standalone VoIP systems over the last few years. Some organisations and companies have been targeted and held to ransom by attackers who have bombarded their VoIP communications with messages and calls, and caused genuine customer communications to break down completely by overwhelming the system. There are superb security packages being offered to stop this from happening, however it's preferable to have an extra method of communication for your business in Ashton-under-Lyne along with VoIP.
Using a Dedicated Ashton-under-Lyne Telephone Services Company
Digital technology has opened the door for specialist telecoms companies to supply cost effective solutions to businesses of all sizes. No matter whether you're a sole trader start-up to a huge conglomerate, there's a first class business telephony system which is suitable for you.
Small businesses in Ashton-under-Lyne may gain advantage from a hosted telephone service, whereby an outside company takes calls from your customers and forwards communications on to you via email, phone or SMS. Such services allow you to concentrate your main attention on the ins and outs of your business and not be distracted by constantly answering phone calls which disrupt the flow of your work. Being signed up to a hosted phone service means you can be certain that all telephone calls to your company will be answered promptly during work hours and even 24/7 if that's something you need. Then wherever you are, be it your office or the golf course, important calls and messages can be forwarded immediately to your phone or mobile using a hosted telephone service.
Large and medium size businesses in Ashton-under-Lyne can hire a professional company to set up and install a first class phone system and messaging service in-house. Seamlessly assimilating the new phone system with your current infastructure, they'll create a communication solution to match your precise needs. You could choose faxes and voicemails being routed instantly to your Email inbox or perhaps call forwarding setup for different departments or staff members dependant upon caller ID. A professional telephony company will also set up an IVR (Individual Voice Response) service for callers to your company's main switchboard, so that their response or key presses connect them with the correct office or department for their enquiry. Also, while callers are patiently waiting for a response from the correct member of your team, IVR is an outstanding way to get company messages and advertising across.
Measuring the productivity of staff is an effective process for any company in Ashton-under-Lyne, and if your day to day business includes telephone working, such as with a call centre, or customer service department, call reporting can offer useful information. And not simply that, as call reporting enables you to educate your employees about efficient techniques for using the cutting-edge communications technology that they have access to. It can give real time information and data to help your workforce to offer a top quality service to your customers.
When an effective phone and communication service is amalgamated with Customer Relationship Management (CRM) software it can all combine to increase profits, improve customer relations and drive sales. In order to collate recent orders or enquiries, customer contact information and social media interactions, and generate a complete view of each client or customer, CRM software combines with your business's communication and phone systems. This data will be useful for specific ad campaigns, follow up telephone calls and helps you to establish a better relationship between you, and your customers.
Conclusion
A credible telephone system service provider in Ashton-under-Lyne will provide you with advice based upon your business communication needs. The telephone systems on offer will fit a wide array of budgets and provide ways to help any business to improve productivity. A decent company will also provide sufficient training for your team on any new equipment and software and make available technical support for any queries and questions you may have.
When you're enquiring about a brand new phone system in Ashton-under-Lyne, you should try to get information on future upgrades, given that communication technology is advancing rapidly. Older equipment may be cheaper right now, but if it cannot be integrated into more up-to-date phone systems it is going to cost you far more if you've got to upgrade it in a few years.
Whatever phone system your business needs, be it cloud based hosting or traditional, there is a suitable solution that will make sure your company in Ashton-under-Lyne is at the forefront of communication technology.
Coming Next:
Unified messaging - article 213.
Telephone Systems Near Ashton-under-Lyne
Also find: Newton telephone systems, Heyrod telephone systems, Hurst telephone systems, Limehurst telephone systems, Bardsley telephone systems, Ridge Hill telephone systems, Copley telephone systems, Littlemoss telephone systems, Waterloo telephone systems, Millbrook telephone systems and more. The majority of these areas are serviced by companies who provide telephone systems. Ashton-under-Lyne homeowners can get estimates by going here.
Ashton-under-Lyne Telephone Related Tasks
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