Business Telephone Systems Guildford Surrey (GU1): Offering so much more than merely a way of making and receiving calls to and from customers, modern business telephone systems these days boast a variety of additional features. Whatever the size of your business in Guildford is, you need to be able to make conferencing calls, video calls, and have the facility for interactive voice response messaging and real time monitoring. But figuring out which integrated phone system to use or which telephone system service to subscribe to is a tricky decision to make.
The conventional kind of telephone system is efficient, simple and is easily modelled to your business requirements. A Private Branch Exchange that is provided by an on-site telephony system will allow your staff to communicate with one another internally, and with suppliers and clients externally.
Internal telephone calls are free to make through a Private Branch Exchange, while external calls are routed over analogue lines rented from a phone company (Public Switched Telephone Network - PSTN), via an ASDN/ISDN, or a Voice over Internet Protocol Gateway (VoIP).
Now, an actual Private Branch Exchange (PBX) will possibly not be the most cost efficient alternative for you, if you run a small company with a minimal labour force. But, a virtual, cloud based PBX package could be a much better choice in this instance. A "free" virtual PBX version is sometimes offered exclusively for small businesses from a number of communication companies. But be cautious, because such so called free solutions are often just for a short trial period and might only provide you with restricted functionality.
You should steer clear of any companies that offer you a virtual PBX that is free, but with paid hosting, given that in this case you will be charged more depending on the traffic. It is recommended that you opt for a paid professional option which can provide your business in Guildford with the full enterprise functionality you need, as well as have things you can extend if it is needed.
Of course, the most cost effective of all, if you have unlimited internet access at your office or premises in Guildford, is a VoIP system.
What Does VoIP Stand For? - VoIP is a communication system which was developed in the late 1990s by a company called VocalTec, and is short for "Voice Over Internet Protocol", which was primarily developed to save on the expense of making international, long distance and mobile phone calls.
For making and receiving telephone and video calls, VoIP makes use of your data connection. Possibilities are available on the market for improving your VoIP technologies to deliver added services like;
- Call forwarding
- Conferencing or multi user video calls
- Voicemail and message retrieval
- Music on hold
- Monitoring and recording of calls
- IM (Instant Messaging)
- Live website communication
To allow remote workers to integrate seamlessly and freely with other employees, wherever they are based, a reliable VoIP system is perfect. All that's required is a laptop or PC, a headset with microphone and an internet connection. And providing they have a web connection VoIP also allows suppliers and clients to talk directly and instantly to you at no cost. As soon as you have installed an optimised VoIP phone system, you will be able to operate all your communications through your company's computers.
Business features that are typically charged for by telecommunication providers may also be included free in VoIP programs. Things like auto redial, automatic call forwarding and caller ID all come as standard on the vast majority of VoIP business packages. Of great benefit is being able to add extra phone lines at no cost as your employee numbers grow, as well as the capacity to integrate with pre-existing IT and telecommunication devices.
VoIP does, however, have a few drawbacks. If your Guildford business is situated in an area that experiences low internet data speeds or has an unsatisfactory connection, the quality of calls can be seriously affected. Where businesses in Guildford are concerned it's usually best to utilise a dedicated data connection when relying on communications via VoIP. Standalone VoIP systems have also been found to be vulnerable to Dedicated Denial of Service (DDOS) cyber attacks. By overwhelming their systems and flooding their VoIP communications with calls and messages, certain larger companies and organisations have been compromised by criminals, where legitimate customer communications totally break down. To stop such incidents from occurring, there are some excellent security programs offered, however it's still recommended that you not just count on VoIP and have an extra form of communication for your Guildford business.
Using a Dedicated Guildford Telephone Services Company
Professional telecoms providers are now able to offer low-cost telephone systems to Guildford businesses both large and small, owing to innovations in digital communications. From a sole trader start-up to a large conglomerate, there's a business telephony system to suit you.
A hosted service, where an external company takes calls from your clients and passes messages on to your via e-mail, SMS or telephone, can really benefit smaller businesses in Guildford. This sort of service enables you to focus on your business's fundamental objectives and not get disturbed by messages and telephone calls as you work. Being signed up to a hosted service means that you can be certain that all telephone calls to your company will be promptly answered during work hours and even 24 hours a day if that is appropriate. Then no matter where you are, be it your office or the golf course, important phone calls and messages can be immediately forwarded to your own phone using a hosted telephony service.
For medium sized and larger businesses in Guildford a professional telephony company can put together and installed a secure and efficient telephone system and messaging service. Flawlessly integrating the new telephone system with your existing infastructure, they will build a telecommunications strategy to match your exact needs. Possible options that may be involved include faxes and voicemails being delivered directly to your Email inbox, and call forwarding established for different personnel or departments according to what the caller needs. So that customer key presses or responses connect them with the right department or office for their enquiry, a specialist telephony company in Guildford will also set up an Individual Voice Response service for callers to your company's main switchboard. IVR is also a fantastic way to get your company message across while a caller is waiting for connection to one of your team.
Having the ability to evaluate employee productivity is important for most companies in Guildford, and if your business has a customer service office or call centre, fruitful information can be provided by call reporting. Call reporting is also invaluable for teaching your workforce the cutting-edge communications technology that is at their disposal, and on the most beneficial strategies for using it. It will help your team to offer a world beating service to your clients by supplying real time information and data.
When Customer Relationship Management (CRM) software is amalgamated with an excellent communication and phone service, things can really combine to boost customer relations, increase profitability and drive sales. CRM software joins forces with your communication and phone systems to provide customer contact details, recent orders or enquiries, and even social media signals to generate a full picture of each customer. These details can help you to build an improved relationship with your customers, and is useful for targeted advertising campaigns and follow up phone calls.
A dependable telephone system service company in Guildford will be able to offer you advice according to your business communication requirements. The solutions on offer should provide ways to help any business boost productivity, and should suit a wide range of budgets. A first class company will also provide adequate training for your team on any new equipment and software and make available a help desk for any questions or queries you could have.
When hunting for a new phone system for your business in Guildford, enquire about upgrades in the future as technology advances. It may be more affordable at the moment to purchase older communications equipment, however it is going to cost you much more down the road if it cannot be integrated into newer telephone systems, and needs to be upgraded.
Whether it's cloud based or traditional, or whichever phone system your business needs, there is a solution that will ensure your company in Guildford is at the forefront of communication technology as it continues to flourish and grow.
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Telephone Systems Near Guildford
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More Guildford Business Services
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Telephone system services in GU1 area, (dialling code 01483).
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