Business Telephone Systems Brighton East Sussex (BN1): The high-tech telephone systems that businesses in Brighton now use offer a lot more than simply a way of making and receiving calls to and from clients and suppliers. Regardless of the size of your business in Brighton, you must be capable of making conferencing calls, video calls, and have the capacity for real time monitoring and interactive voice response messaging. However, it can be really tough deciding on which integrated phone system to use or which telephone system service to subscribe to.
Traditional telephone systems that can easily be harmonised with your business requirements are efficient and simple. To allow your personnel to communicate internally between each other, and externally to clients and outside agencies, an in-house telephony system provides your company with a Private Branch Exchange (PBX), basically a private telephone network.
Telephone calls made internally through a PBX (Private Branch Exchange) are entirely free to make, whilst telephone calls to external numbers are usually re-routed via analogue lines that are leased from a PSTN (Public Switched Telephone Network), via a Voice over Internet Protocol (VoIP) Gateway, or ASDN/ISDN.
Now, an actual Private Branch Exchange (PBX) may not be the most cost effective solution for you, if you run a very small business with a minimal labour force. But, a hosted, virtual, cloud based PBX package may be a far better answer in such cases. Quite often small businesses are even able to acquire a "free" virtual PBX version, which many communication companies are pleased to offer. Such free solutions often don't come with full functionality, or may only last for a short trial however, therefore ensure you check out all the specifications before you sign up for anything.
Be wary of any company that offers you a free virtual PBX, but where you pay for the hosting, because the more communications traffic that is channeled through the system, the more expensive your bill is likely to be. You are far better to plump for a paid service which will provide your business in Brighton with a fully functioning package, and when required an opportunity to expand the level of service.
Clearly, the most affordable of all, if you have an unlimited internet connection at your business premises in Brighton, is a VoIP system.
What Does VoIP Stand For? - VoIP stands for "Voice Over Internet Protocol" and is a communication system which was developed by a firm called VocalTec during the late 1990s, predominantly to save on the cost of making long distance and international phone calls.
For making and receiving video and voice calls, VoIP makes use of your high-speed data connection. Options are available for expanding your VoIP technologies to deliver further services like;
- Multi-user or conference video calls
- Recording and monitoring of calls
- Live website communications
- Call queuing
- IM (Instant Messaging)
- Message and voicemail retrieval
- Call forwarding
For those working remotely, a stable VoIP platform permits them to smoothly and freely integrate with other members of the team, wherever they are based. All they will need is a laptop, a headset with microphone and an internet connection. VoIP also enables clients and customers to talk directly and instantly to you tariff free, so long as they've got internet access. Once you have installed an optimised VoIP business telephone system, you can control all your communications through your firm's computers.
VoIP software packages may also include helpful business related features which are generally charged for by telecoms providers. The likes of automatic call forwarding, auto redial and caller ID all come as standard on most VoIP business packages. The ability to integrate with existing IT and telecommunication devices via relatively low-cost routers is a massive benefit, as well as being able to put in additional phone lines cost-free as employee numbers rise.
VoIP does have some drawbacks however. The quality of some calls can be seriously impacted if your Brighton business is in a slow data speed area, or has a substandard web connection. In business terms it's better to use a dedicated data connection for all VoIP communications. VoIP standalone systems have also been found in the past to be at risk from DDOS (Dedicated Denial of Service) cyber attacks. Cyber criminals have held some larger companies and organisations to ransom by flooding their VoIP communications with messages and calls, overwhelming their systems and causing a failure in authentic customer communications. Being mindful of this, it's advisable to have an additional method of communication for your business in Brighton along with VoIP, although there are some superb security programs on offer to prevent this from happening.
Using a Dedicated Brighton Telephone Services Company
Digital communications have paved the way for professional telephone and communication companies to offer inexpensive solutions for Brighton businesses both large and small. Regardless of whether you are a large conglomerate to a one man start up, there's a top notch business telephony system that will be suitable for your needs.
For small businesses in Brighton where every second counts, a hosted telephone service could be of great benefit, where an outside company takes your customer's calls and passes any messages on to your via phone, SMS or e-mail, saving your valuable time. These services enable you to focus the bulk of your attention on the ins and outs of your business and not be sidetracked by answering constant phone calls that interfere with your work flow. Being signed up to a hosted service means that you can ensure that all phone calls to your business will be promptly answered during working hours and even 24 hours a day if that is appropriate. The main advantage of a hosted phone service is that wherever you are, whether it's grafting in the workshop or relaxing on the golf course, important calls and clients can be forwarded instantly to your phone or mobile.
Medium to large sized businesses in Brighton can benefit from an efficient and secure messaging service and telephone system set up by a professional telephony company. Building a communications strategy that best suits you, they will seamlessly assimilate the new phone system with your existing infrastructure. You may decide on faxes and voicemails being delivered straight to your e-mail inbox or perhaps call forwarding arranged for different personnel or departments based on caller requirements. A professional company can also create an Individual Voice Response service for customers calling your switchboard, so that their response or key presses connect them with the relevant office or department for their needs. Also, whilst callers are twiddling their thumbs waiting to be connected to the right member of staff, IVR is a terrific way to get company messages across.
Having the ability to assess the productivity of employees is crucial for most companies in Brighton, and if yours has a call centre, or customer service office, fruitful information can be provided by call reporting. Call reporting is also useful for teaching your personnel the most effective ways to use the advanced communications technology at their disposal. By providing real time metrics and data, call reporting should help your workforce to give your customers and callers a high quality service.
When an excellent communication and telephone service is connected to CRM (Customer Relationship Management) software it can all pull together to increase profits, boost customer relations and drive sales. In order to collate customer's contact information, recent enquiries or orders and social media interactions, and create a full overview of each customer or client, CRM software combines with your business's communication and telephone systems. This information can help you establish an improved relationship with your customers, and can be used for specific ad campaigns and follow up phone calls.
A reliable phone system service company in Brighton will be able to offer you advice according to your business needs. The communication solutions that are available should suit a wide range of budgets and provide ways to help any business to increase productivity. A decent company will also supply training for your employees on any new software and equipment and offer a help desk for any questions or queries you could have.
When you're shopping around for a brand new phone system in Brighton, you should try to get information on future upgrades, as the technology in communications is advancing constantly. It might be cheaper today to purchase slightly older communications equipment, but it will cost you far more later on if it cannot be integrated into more up-to-date telephone systems, and needs to be replaced.
Whatever telephone system your business demands, be it traditional or cloud based hosting, there's a solution which will ensure your company in Brighton is in the frontline of communication technology.
Conference calling services are a useful tool for businesses that need to hold meetings with remote participants. Conference calling has seen a surge in popularity due to remote work and telecommuting, allowing workers in different locations to connect.
Real-time collaboration and communication are made possible by conference calling services, which permit numerous parties to participate in a single call. Conference calling can reduce costs and save the time that is generally associated with travel and in-person meetings. The collaboration experience can be further enriched by using extra features like video conferencing, screen sharing and file sharing, which are provided by some conference calling services.
A wide range of purposes, including training sessions, sales presentations and team meetings, can be served by conference calling services.
Unified messaging - article 213.
More Brighton Business Services
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Brighton Telephone Related Tasks
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Telephone Systems Near Brighton
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