Business Telephone Systems Cambridge Cambridgeshire (CB1): The modern telephone systems that businesses in Cambridge use today offer so much more than simply a way of making and receiving calls to and from clients and suppliers. Regardless of what size business you may run in Cambridge, you should have the ability to make conference calls, video calls, and have live monitoring and interactive voice response messaging in your communications armoury. When it comes to picking which integrated phone system to use or which telephone system service to sign up for, things can get a lot more challenging.
Conventional phone systems are effective, straightforward and can be matched to your business requirements. To enable your personnel to communicate with each other internally, and externally to customers, an on-site telephony solution provides your business with a PBX (Private Branch Exchange), basically your own private telephone network.
External calls will be forwarded through analogue lines rented from a telephone company (Public Switched Telephone Network - PSTN), via a VoIP (Voice over Internet Protocol) Gateway, or ISDN/ASDN, while internal telephone calls made through a Private Branch Exchange are entirely free.
If you're only in charge of a small business with a minimal workforce, a PBX would probably not be the the most cost effective solution. However, a virtual, cloud based PBX package may be a far better option in such cases. A "free" version of a virtual PBX is sometimes offered for small businesses from some telecommunications companies. These free options may not come with full functionality, or may only last for a short trial period however, therefore make sure you check all the specifications before you sign up for anything.
You should stay away from any companies offering you a virtual PBX that is free, but where there is paid hosting, given that in this case you'll be charged more as you send more traffic through it. The better option is to choose a paid service provider which offers full functionality and also has opportunities for expansion when needed.
Clearly, the cheapest of all, if you've got unlimited internet access at your premises in Cambridge, is VoIP.
What Does VoIP Stand For? - VoIP is a technology that was developed by a company called VocalTec during the late 1990s, and stands for "Voice Over Internet Protocol", which was mainly developed to save on the costs of making international, long distance and mobile phone calls.
For making and receiving video and telephone calls, VoIP makes use of your high-speed broadband connection. VoIP systems can be extended using hardware and software to provide businesses in Cambridge with;
- Call forwarding services
- Voicemail and message retrieval
- Instant messaging
- Recording and monitoring of calls
- Call whispering
- Conferencing or multi user video calls
- Live website communication
A stable VoIP system allows staff working remotely to integrate freely and seamlessly with other members of the team, wherever they happen to be based in the world. All that's needed is a microphone headset, a PC or laptop and a broadband connection. Customers can also talk instantly and directly to you at no cost to themselves, providing that they've got access to an internet connection at the time. With an optimised business VoIP telephone system installed your firm's computers will become your communications hub.
Business related features that are normally charged as extras by telecommunications companies may also be included free in VoIP software systems. Standard offerings on many business VoIP packages caller ID, auto redial and automatic call forwarding, are just a few examples. Of great benefit is being able to add extra phone lines at cost-free as employee numbers increase, as well as the ability to integrate with existing IT and telecommunication devices.
Nevertheless, there are a number of disadvantages to VoIP. The call quality can be seriously affected if your Cambridge business is in a low data speed location, or has an unsatisfactory web connection. Where businesses are concerned it's usually better to utilise a dedicated data connection when relying exclusively on communications via VoIP. In recent years some standalone VoIP systems have also been at risk from cyber attacks using Dedicated Denial of Service (DDOS). By overwhelming their systems and flooding their VoIP communications with messages and calls, certain organisations and companies have been compromised and held to ransom by cyber criminals, when authentic customer communications are blocked out. To prevent this from occurring, there are superb security packages on offer, however it is still recommended that you not just rely on VoIP and have an alternative method of communication for your business in Cambridge.
Using a Dedicated Cambridge Telephone Services Company
Developments in digital technology has over the last few years paved the way for specialist telecoms companies to provide Cambridge businesses both large and small with cost effective telephone systems. There is a business telephone service for you, regardless of whether you're a sole trader start-up to a large conglomerate.
A hosted service, where an outside company takes your client's calls and passes important messages on to your via phone, e-mail or SMS, can really benefit smaller businesses in Cambridge. These services allow you to concentrate your main attention on the basics of your business and not be sidetracked by answering constant telephone calls which disrupt your work flow. Being signed up to a hosted phone service means you can be sure that all telephone calls to your business will be answered reliably during working hours and even 24 hours a day if that's appropriate. Crucial messages and phone calls can be forwarded immediately to your own phone using a hosted telephone service wherever you are, from the office to the pub.
Medium sized and larger businesses in Cambridge can take full advantage of a secure and efficient messaging service and phone system put together and installed by a specialist telephony company. Creating a telecommunications program that suits your needs, they will flawlessly integrate the new phone system with your current infrastructure. You could decide on faxes and voicemail being routed directly to your e-mail inbox or call forwarding setup for different staff members or departments dependant upon the needs of the caller. To ensure that customer key presses or responses connect them with the correct department for their needs, a specialist telephony company in Cambridge will also put in place an IVR (Individual Voice Response) service for customers calling your main switchboard. One advantage of IVR is that it's a good way to get your company message and promotion across while a caller is patiently waiting for an answer.
Measuring the productivity of employees is an important process for any company in Cambridge, and if your regular business includes telephone working, for instance with a customer service department or call centre, call reporting can offer useful information. Call reporting is also useful for educating your employees on the most efficient techniques for using the communications technology within their grasp. By providing real time data and metrics, call reporting will help your team to give your customers a top quality service.
When a good telephone and communication service is linked with Customer Relationship Management (CRM) software it can all work together to increase profits, boost customer relations and drive sales. When effectively integrated with your business's communication systems, CRM software can create an extensive view of each customer or client by providing recent enquiries or orders, social media interactions and customer contact details. Helping you to establish a better relationship with your, this data is useful for specific ad campaigns, promotions and follow-up telephone calls.
So as to get the best advice for your business needs, you should contact a professional phone system service in Cambridge. The solutions on offer should fit a wide array of budgets and provide ways to help any business boost productivity. So your staff can get acquainted with any new equipment and software, a first class company should provide the appropriate training, combined with a help desk for queries and problems.
You also need to ask about system upgrades in the future as technology advances when on the lookout for a brand new phone system for your business in Cambridge. It might be more economical at the moment to buy slightly older equipment, but it is going to cost you much more later on if it cannot be integrated with newer telephone systems, and has to be replaced.
Whatever system your business requires, be it cloud based or traditional, there is a solution which will keep your company in Cambridge in the frontline of communication technology.
Telephone systems can be installed in Cambridge and also in nearby places like: Newmarket, Newtown, Grantchester Meadows, Teversham, Cherry Hinton, Cottenham, Chesterton, Trumpington, Fen Ditton, St Neots, Petersfield, Girton, Milton, Grantchester, Horningsea, as well as in these postcodes CB1 0PW, CB1 0PQ, CB1 0XN, CB1 0PF, CB1 0LA, CB1 0QH, CB1 0NQ, CB1 0LJ, CB1 0LG, CB1 0UU. Locally based Cambridge telephone engineers will most likely have the postcode CB1 and the telephone dialling code 01223.
Cambridge Telephone Related Tasks
There are a wide range of tasks that can be conducted by your local Cambridge telephone engineer including telephone system estimates, SIP trunking, cheap telephone systems, Private Branch Exchange phone system installation, cloud telephone systems, small business phone systems, WAP installations, office telephone systems, phone call recording in Cambridge, on-hold music, cloud telephony, on-hold marketing in Cambridge, computer/telephone integration, IT support, wireless access points, telephone system installations in Cambridge, business phone systems, fraud prevention Cambridge, line commissioning, telephone system maintenance in Cambridge, cloud dictation systems, business communication systems in Cambridge, phone call management in Cambridge, broadband services in Cambridge, and more.
Telephone Systems Cambridgeshire
Around Cambridgeshire you will also find: Soham business telephone systems, Christchurch business telephone systems, Girton business telephone systems, Waresley telephone systems, Mepal telephone system services, Orwell telephone system services, Thriplow office telephone systems, Buckden business telephone systems, Impington telephone systems, Haslingfield office telephone systems, Barrington office telephone systems, Northborough business telephone systems, Barton office telephone systems, Orwell business telephone systems, Fen Drayton office telephone systems, Buckden office telephone systems, Haddenham telephone system services, Benwick office telephone systems, Great Abington telephone systems, Woodditton telephone systems, Thorney business telephone systems, Linton office telephone systems, Alconbury telephone systems, Bourn telephone system services, Westwick telephone system services, Great Shelford telephone systems, Somersham telephone systems, Littleport office telephone systems.
All throughout Cambridgeshire you should be able to find telecoms engineers who'll provide various services for your communication requirements. If you're unable to find the ideal telephone engineer in Cambridge itself then you should be able to uncover one nearby.
Telephone Systems Near Cambridge
Also: Grantchester Meadows telephone systems, Newtown telephone systems, Milton telephone systems, Cottenham telephone systems, Grantchester telephone systems, Chesterton telephone systems, Fen Ditton telephone systems, Teversham telephone systems, Girton telephone systems, Petersfield telephone systems, Newmarket telephone systems, Horningsea telephone systems, Trumpington telephone systems, Cherry Hinton telephone systems, St Neots and more.
- Cambridge VoIP Telephone Systems
- Cambridge Phone Call Management
- Cambridge Telephone System Repairs
- Cambridge Telephone System Services
- Cambridge Telephone System Expansion
- Cambridge Telephone System Quotations
- Cambridge Office Telephone Systems
- Cambridge On-Hold Marketing
- Cambridge Telephone System Replacement
- Cambridge Cloud Telephone Systems
- Cambridge Phone Call Recording
- Cambridge Business Communications
- Cambridge Data Solutions
- Cambridge Cheap Telephone Systems
Telephone Systems Around Cambridge
In Black Horse Lane, Blossom Street, Stone Street, Chalklands, Chesterfield Road, Derby Road, Science Park, Clarendon Road, Tunwells Close, Durnford Way, St Lukes Street, College Park, Ashvale, Davey Close, Dungate Lane, The Terrace, Tiverton Way, Claremont, Ainsworth Court, The Limes, St Barnabas Road, Dale Way, Cambanks, The Dale, College Farm Court, The Dole, Derby Street, Carrick Close, St Neots Road, as well as these Cambridge area postcodes: CB1 0PW, CB1 0PQ, CB1 0XN, CB1 0PF, CB1 0LA, CB1 0QH, CB1 0NQ, CB1 0LJ, CB1 0LG, CB1 0UU, business owners have recently needed local telephone related services.
To read local Cambridge information go here
Telephone system services in CB1 area, phone code 01223.