Business Telephone Systems Colchester Essex (CO1): Offering so much more than simply a way of receiving and making calls to and from clients, modern business telephone systems nowadays boast a range of extra features. No matter what size your business is in Colchester, your communications armoury ought to include conferencing and video calls, have real time monitoring in place, and perhaps even IVR (interactive voice response messaging). But figuring out which telephone system service to sign up for and which integrated phone system to use can be a tough decision to make.
Conventional phone systems are simple, efficient and can be coordinated with the requirements of your business. To allow your staff to communicate with each other internally, and externally to clients, an in-house telephony solution will provide your company with a Private Branch Exchange, basically a private telephone network.
External telephone calls will be routed through analogue lines leased from a phone company (Public Switched Telephone Network - PSTN), via ASDN/ISDN, or a Voice over Internet Protocol (VoIP) Gateway, while internal calls made through a PBX (Private Branch Exchange) are totally free.
Now, a physical PBX will quite likely not be the most cost efficient choice for you, if you have a small company with a minimal labour force. Making use of cloud based technology, you could plump for a hosted virtual PBX solution, which could be a much better option. Several telecommunications companies offer a "free" version of a virtual PBX exclusively for small businesses. These free solutions often don't come with all the features of a full package, or might only last for a short trial period however, so make sure to check out all of the specifications signing on the dotted line.
You should beware of using any companies offering you a virtual PBX that is free, but with paid hosting, given that in this case you'll be charged more as you channel more traffic through it. The better option is to go with a paid service provider which offers all the necessary features and also has possibilities for expansion when required.
With unlimited internet access at your business premises in Colchester you can go for the cheapest solution of all; VoIP.
What Does VoIP Stand For? - To save on the costs of making mobile, international and long distance phone calls, VoIP is a system that was developed in the late 1990s by a company called VocalTec, and stands for "Voice Over Internet Protocol".
The good thing about VoIP is that it makes use of your internet connection to make telephone and video calls. Possibilities are available on the market for expanding your VoIP system to provide additional services like;
- Call whispering
- Live website communication
- Instant messaging
- Conference or multi user video calls
- Call forwarding services
- Monitoring and recording of calls
- Voicemail and message retrieval
For remote workers, a stable VoIP system allows them to seamlessly and freely integrate with other employees, regardless of where they're based. Essentially a microphone headset, a PC or laptop and a broadband connection is all that is required. Customers and suppliers can also talk instantly and directly to you for free, providing that they have access to internet access at the time. Your company's computers will become your primary communications hub as soon as you've installed an optimised business VoIP phone system.
Business features that are normally charged for by telecoms companies are also often included free in VoIP software systems. Some examples of this are auto redial, automatic call forwarding and caller ID, which on the vast majority of VoIP business packages come included. Extremely beneficial is being able to add extra telephone lines at no cost as your employee numbers grow, as well as the capacity to integrate with existing telecommunication and IT devices.
Nonetheless, there are several downsides to VoIP. The call quality can be seriously affected if your Colchester business is within a low data speed area, or has a poor internet connection. Where businesses in Colchester are concerned it's generally better to utilise a dedicated data connection when relying exclusively on communications via VoIP. In recent times some standalone VoIP systems have been at risk from cyber assaults using DDOS (Dedicated Denial of Service). By overwhelming their systems and inundating their VoIP communications with messages and calls, some larger organisations and companies have been targeted by attackers, where genuine customer communications totally break down. There are excellent security programs being offered to prevent such incidents from occurring, however it's preferable to have a second method of communication for your business in Colchester on top of VoIP.
Using a Dedicated Colchester Telephone Services Company
Digital advancements have paved the way for professional telephone companies to supply cost effective solutions to Colchester businesses of all sizes. Regardless of whether you are a one man start-up to a gigantic conglomerate, there is a world-class business telephony service which is suitable for you.
For smaller businesses in Colchester where every working minute counts, a hosted service could be advantageous, where an outside company takes your customer's calls and passes communications on to your via SMS, telephone or email, saving your precious time. This sort of service permits you to focus on your business's fundamentals and not get distracted by phone calls and messages as you work. If you need your telephone to be answered promptly during working hours or possibly even twenty four hours a day, being signed up to a hosted telephony service means that someone is always on hand to do this. The primary benefit of a hosted telephony service is that wherever you are, whether it is grafting in the workshop or out for lunch in the local restaurant, important messages and calls can be forwarded immediately to your own phone.
Large and medium sized businesses in Colchester can hire a specialist telephony company to put in a first class phone system and messaging service in-house. They'll smoothly integrate your current infrastructure with a telecommunications strategy that best suits you. Potential features that could be incorporated include voicemails and faxes being delivered instantly to your Email inbox, and call forwarding setup for different departments or individuals based on what the needs of the caller are. So that customer key presses or responses connect them with the correct department or office for their needs, a professional telephony company in Colchester will also be able to establish an IVR (Individual Voice Response) service for callers to your company switchboard. Also, while callers are waiting to be connected to the appropriate member of staff, IVR is an awesome way to get company messages and advertising across.
Call reporting can offer useful information about employee productivity, particularly if your routine business in Colchester entails telephone operations, as with a customer service department or call centre. And not only that, as call reporting allows you to teach your employees about effective techniques for using the advanced communications technology they have access to. It can give real time metrics and information to help your team to deliver a world beating service to your customers.
When an outstanding communication and phone service is connected to Customer Relationship Management (CRM) software it can all combine to boost customer relations, drive sales and increase profits. CRM software joins forces with your telecommunications systems to gather recent orders or enquiries, customer contact details, and even social media signals to develop a full picture of each client or customer. This data can help you build a better relationship between you, and your customers, and can be used for follow-up phone calls and specific ad campaigns.
In order to get the best advice for your business requirements, you should chat to a credible telephone system service company in Colchester. Any communication solutions being offered should be suitable for businesses large and small, suit a wide range of budgets, and provide opportunities for increased productivity. A first-rate company should also offer training for your staff on any new equipment and make available technical support for any questions or queries you could have.
When you're enquiring about a brand new phone system in Colchester, you should also try to get information on system upgrades in the future, since communication technology is advancing rapidly. Slightly older equipment might be more economical today, however if it can't be integrated with more advanced systems it's going to cost you a lot more if you've got to upgrade it in the next few years.
Be it traditional or cloud based, or whatever phone system your business demands, there's a solution which will ensure that your company in Colchester is at the cutting edge of communication technology as it continues to grow.
Telephone system installation can be undertaken in Colchester and also in: Horkesley Heath, Braiswick, Ardleigh, Fox Street, Mile End, Greenstead, Wivenhoe, Maypole Green, Stanway, Crockleford Heath, Aldham, Highwoods, Lexden, West Bergholt, Parsons Heath, Coggeshall, together with these postcodes CO1 1JG, CO1 1JQ, CO1 1QD, CO1 1LJ, CO1 1GQ, CO1 1HR, CO1 1HG, CO1 1UD, CO1 1BP, CO1 1RY. Local Colchester telephone engineers will probably have the postcode CO1 and the telephone code 01206.
Colchester Telephone Related Tasks
There are a whole host of tasks that can be carried out by your local Colchester telephone engineer including moving office phone systems, telephone system quotes Colchester, broadband services in Colchester, Connectix cabling, line commissioning, phone call monitoring Colchester, cheap telephone systems, telephone system maintenance, cloud dictation systems, wireless access points in Colchester, Private Branch Exchange phone system installation Colchester, telephone system installations Colchester, SIP trunking in Colchester, business communication systems, telephone fraud detection, VoIP telephone systems in Colchester, data solutions, line rental, new telephone systems, cloud telephony in Colchester, setting up new office phone systems, on-hold marketing, small business phone systems, PBX solutions Colchester, and more.
Telephone Systems Near Colchester
Also: Horkesley Heath telephone systems, Lexden telephone systems, Maypole Green telephone systems, Parsons Heath telephone systems, Ardleigh telephone systems, Fox Street telephone systems, Aldham telephone systems, Wivenhoe telephone systems, Stanway telephone systems, Greenstead telephone systems, West Bergholt telephone systems, Highwoods telephone systems, Crockleford Heath telephone systems, Coggeshall telephone systems, Braiswick telephone systems, Mile End and more.
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Telephone Systems Around Colchester
Telephone related services have recently been required in the following Colchester areas and streets - St Clare Drive, Bramble Way, Bramley Close, Clacton Road, Sorrel Close, Slough Road, Derwent Road, Cape Close, Silverthorne Close, Clarkia Walk, Aldeburgh Gardens, Albrighton Croft, Shut Lane, Terrace Hall Chase, Darcy Way, Church Grove, Centurion Way, Askins Road, Tufnell Way, Beaumont Close, Admirals Walk, Bilsdale Close, St Andrews Avenue, Acorn Close, Spruce Close, Baden Powell Drive, Birchwood Road, Aldous Close, Cheveling Road, Darkhouse Lane, as well as the following local Colchester postcodes: CO1 1JG, CO1 1JQ, CO1 1QD, CO1 1LJ, CO1 1GQ, CO1 1HR, CO1 1HG, CO1 1UD, CO1 1BP, CO1 1RY.
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Telephone system services in CO1 area, 01206.