Business Telephone Systems Belfast Northern Ireland (BT1): Offering a lot more than merely a way of making and receiving calls to and from customers, modern telephone systems for businesses these days boast a variety of additional features. Irrespective of what size your business is in Belfast, your communications armoury should include conference and video calls, have real time monitoring in place, and maybe even IVR (interactive voice response messaging). But knowing which telephone system service to sign up for and which integrated phone system to use can be a tricky decision to come to.
Conventional telephone systems that can easily be coordinated with the requirements of your business are straightforward and efficient. An in-house telephony solution provides your business with a PBX (Private Branch Exchange), in essence your own private telephone network, to allow your staff to communicate internally with each other, and externally to clients and outside agencies.
Internal phone calls are free to make through a Private Branch Exchange (PBX), while external telephone calls can be sent over analogue lines leased from a telephone company (Public Switched Telephone Network - PSTN), via a VoIP (Voice over Internet Protocol) Gateway, or ASDN/ISDN.
If your business is relatively small with just a few staff, a PBX will possibly not be the the most cost efficient solution. However, a virtual, cloud based PBX package might be a far better answer in this instance. A number of communications companies offer a "free" version of a virtual PBX exclusively for small businesses. But be cautious, because such so called free options are often just for a short trial period and may only offer limited functionality.
You should stay away from any companies offering you a virtual PBX that is free, but where there is paid hosting, because in this instance you will pay more as you channel more traffic through it. The better option is to sign up with a paid provider which provides all of the necessary features and also has possibilities for expansion when needed.
Of course, if you've got an unlimited internet connection at your office or premises in Belfast, you'll be able to pick VoIP, which is the least expensive of all.
What Does VoIP Stand For? - To save on the expense of making long distance, mobile and international phone calls, VoIP is a system that was introduced by a firm called VocalTec during the late 1990s, and stands for "Voice Over Internet Protocol".
A VoIP solution makes use of your high-speed broadband connection to make and receive voice and video calls. VoIP technologies can be improved using hardware and software to provide businesses in Belfast with;
- Instant messaging (IM)
- Voicemail and message retrieval
- Multi-user or conference video calls
- Call whispering
- Live website communication
- Call forwarding services
- Recording and monitoring of calls
For staff working remotely, a stable VoIP platform enables them to freely and seamlessly integrate with other personnel, wherever they're based. All that's needed is a microphone headset, an internet connection and a laptop or PC. VoIP also allows suppliers and clients to talk directly and instantly to you tariff free, as long as they have internet access. Your company's computers will turn into your primary communications hub once you have installed a fully optimised business VoIP phone system.
VoIP software programs may also include handy business features which are typically charged for by telecom providers. Standard offerings on most business VoIP packages automatic call forwarding, auto redial and caller ID, are just some examples. The ability to add telephone lines at no cost as the number of employees increase is also a massive benefit, as well as the capability to integrate with pre-existing IT and telecommunication devices via inexpensive routing equipment.
VoIP does however have a number of drawbacks. If your Belfast business happens to be in an area with low data speeds for internet or has a poor quality connection, it will affect the quality of calls. Companies in Belfast that are depending on VoIP communications are advised to utilise a dedicated data connection for the optimal results. In the past some standalone VoIP systems have also been at risk from cyber attacks using DDOS (Dedicated Denial of Service). By overwhelming their systems and flooding their VoIP communications with calls and messages, some larger organisations and companies have been compromised and held to ransom by hackers, when genuine customer communications are blocked out. To prevent such incidents from occurring, there are excellent security packages on offer, however it is still advisable to not just depend on VoIP and have a second form of communications for your business in Belfast.
Using a Dedicated Belfast Telephone Services Company
Digital communications have opened up the door for specialist telephone companies to provide inexpensive solutions for any size business. There is a business telephony service to suit your needs, irrespective of whether you're a gigantic conglomerate to a one man start up.
In smaller businesses where every working minute counts, a hosted phone service could be advantageous, where an outside company takes calls from your customers and passes messages on to your via SMS, phone or email, saving you precious time. Services like this mean that you aren't sidetracked by messages and telephone calls as you go about your day-to-day work, and can focus on the hands-on side of your business. Hosted services also means there's somebody to answer your business phone during working hours, or twenty four hours a day if that's an option you require. Then no matter where you are, from the office to the pub, vital messages and phone calls can be forwarded immediately to your phone or mobile using a hosted telephony service.
For medium sized and larger businesses in Belfast a professional telephony company can formulated and installed a secure and reliable messaging service and phone system. Smoothly integrating the new system with your existing infastructure, they will build a communication program to match your specific requirements. Possible features that may be involved include faxes and voicemail being routed instantly to your email inbox, and call forwarding established for different departments or staff members based on what the caller needs. A specialist company can also set up an Individual Voice Response (IVR) service for customers calling your switchboard, so that their response or key presses hook them up with the correct department for their enquiry. IVR is also a good way to get company messages and marketing across whilst the caller is waiting for connection to one of your team.
Measuring employee productivity is an important process for pretty much any company in Belfast, and if your daily business involves telephone working, such as with a customer service office or call centre, call reporting can offer worthwhile information. And not just that, since call reporting enables you to educate your personnel about efficient techniques for using the communications technology they have access to. It should help your staff to offer a top quality service to your clients by providing real time metrics and information.
Consequently, improved customer relations, more sales and increased profits can all be the outcome when an excellent phone and communication service is amalgamated with CRM (Customer Relationship Management) software. CRM software combines with your communication systems to collate recent orders or enquiries, customer's contact details, and even social media to develop a full view of each client or customer. These details is useful for targeted ad campaigns, follow up phone calls and helps to establish an improved relationship between you, and your customers.
A dependable telephone system service company in Belfast will provide you with advice according to your business communication needs. Any communication solutions offered should be appropriate for businesses of any size, suit a wide range of budgets, and provide the potential to increase your productivity. So that your personnel can get accustomed to any new equipment and software, a top notch company should provide adequate training, along with technical support for problems and queries.
When searching for a brand new telephone system for your company in Belfast, enquire about system upgrades in the future as technology advances. It may be more affordable at the moment to buy slightly older communications equipment, however it's going to cost you far more in the future if it cannot be integrated with more up-to-date phone systems, and has to be replaced.
If you want to keep your company in Belfast in the frontline of communication technology, there is a suitable business telephone system that meets your requirements, whether it's cloud based or traditional.
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Telephone Systems Near Belfast
Also find: Lambeg telephone systems, Ballyskeagh telephone systems, Moneyreagh telephone systems, Upper Galwally telephone systems, Ballygowan telephone systems, Dunmurry telephone systems, Andersontown telephone systems, Whiteabbey telephone systems, Dundonald telephone systems, Hannahstown telephone systems, Gilnahirk telephone systems, Strandtown telephone systems, Drumbeg telephone systems, Milltown telephone systems, Finaghy telephone systems, Greenisland telephone systems, Dundrod telephone systems and more. The majority of these villages and towns are covered by companies who install telephone systems. Belfast property owners can get estimates by going here.
Belfast Telephone Related Tasks
There is a range of work that can be carried out by your local Belfast telephone engineer including VoIP servers, phone call monitoring, multi-line telephone systems Belfast, landline telephone systems Belfast, internet telephone systems Belfast, cloud telephone systems, CCTV installation, telephone system maintenance, PBX phone system installation, phone call recording, phone fraud prevention, small business phone systems, data solutions, call queuing, cyber security, Private Branch Exchange solutions, telephone system repair in Belfast, phone call management, VoIP telephone systems, telephone system installation in Belfast, broadband services, setting up new office phone systems in Belfast, telephone system expansion, SIP trunking, computer/telephone integration, telephone system replacement in Belfast, telephone system price quotes in Belfast, VoIP Belfast, IT support, new telephone systems, affordable telephone systems, and more. Listed are just a few of the activities that are handled by those specialising in telephone systems. Belfast providers will let you know their whole range of services.
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