Business Telephone Systems Leeds West Yorkshire (LS1): The modern high-tech telephone systems that Leeds businesses use today offer a lot more than just a way of receiving and making calls to and from clients and suppliers. Whether you have a large or small business in Leeds, your communications capacity ought to include the ability to make conferencing and video calls, have live monitoring in place, and possibly even IVR (interactive voice response messaging). However, it can be extremely tricky deciding on which telephone system service to subscribe to and which integrated phone system to use.
Traditional phone systems that can easily be matched to the requirements of your business are straightforward and efficient. A Private Branch Exchange that is made possible through an on-site telephony solution will allow your staff to conveniently communicate with one another internally, and with customers and suppliers externally.
Calls made internally through a PBX (Private Branch Exchange) are totally free to make, whilst calls to external numbers are commonly re-routed over analogue lines that are leased from a Public Switched Telephone Network (PSTN), via a Voice over Internet Protocol Gateway (VoIP), or an ISDN/ASDN.
If your business is relatively small with a minimal workforce, a PBX (Private Branch Exchange) will possibly not be the your most cost efficient alternative. However, using cloud based technology and a virtual PBX, might be a far better solution. Many communications companies provide a "free" virtual PBX version for small businesses. But be careful, because such free solutions are frequently just for a short trial period and may only provide you with limited functionality.
Beware of using a company that offers a free virtual PBX, yet you pay for the hosting, because the more traffic there is, the more you will be charged. The best option is to sign up with a paid service provider which provides all the necessary features and also has possibilities for expansion when needed.
Of course, if you have an unlimited internet connection at your premises in Leeds, you'd be foolish not to pick VoIP, which is the cheapest of all.
What Does VoIP Stand For? - To save on the cost of making mobile, international and long distance phone calls, VoIP is a communication system that was introduced during the late 1990s by a firm called VocalTec, and stands for "Voice Over Internet Protocol".
For receiving and making video and telephone calls, VoIP takes advantage of your high-speed broadband connection. Options are available for extending your VoIP technologies to deliver supplemental services like;
- Multi-user or conference video calls
- Message and voicemail retrieval
- Call forwarding
- Instant messaging (IM)
- Live website communications
- Call whispering
- Recording and monitoring of calls
A reliable VoIP system allows staff working remotely to integrate smoothly and freely with other employees, regardless of where they're based in the world. Essentially a microphone headset, a laptop and a broadband connection is all that's needed. Suppliers and clients can also talk directly and instantly to you for free, providing that they have access to a web connection at the time. Your firm's computers will turn into your main communications hub once you've installed an optimised business VoIP telephone system.
VoIP software applications may also include helpful business related features which are normally charged for by telecoms providers. Coming as standard on the majority of business VoIP packages caller ID, automatic call forwarding and auto redial, are just a few examples. The capability to integrate with existing IT and telecommunication devices via relatively cheap routers is extremely beneficial, along with being able to add extra telephone lines cost-free as the number of employees grow.
Having said that, there are some disadvantages to VoIP. The call quality can be adversely affected if your business in Leeds has low internet data speeds or has a substandard internet connection. In business terms it's best to utilise a dedicated data connection for any VoIP communications. Standalone VoIP systems have also been found in the past to be at risk from Dedicated Denial of Service (DDOS) cyber assaults. Cyber criminals have held some organisations and companies to ransom by inundating their VoIP communications with messages and calls, overwhelming the system and causing genuine customer communications to fail. Bearing this in mind, it's advisable to have an extra form of communication for your business in Leeds as well as VoIP, even though there are superb security packages being offered to stop such incidents from happening.
Using a Dedicated Leeds Telephone Services Company
Developments in digital technology has in recent years paved the way for specialist telephone companies to provide Leeds businesses both small and large with inexpensive solutions. There is a business telephony system that's right for you, regardless of whether you're a one man start-up to a huge conglomerate.
Smaller businesses in Leeds may benefit from a hosted service, where an external company takes your customer's calls and forwards any messages on to you via e-mail, phone or SMS. These services enable you to focus on the ins and outs of your business and not have the distraction of answering constant phone calls which disrupt the flow of your work. Hosted services also means there is somebody to answer your business telephone or website during normal work hours, or 24/7 if that's an option you're looking for. The primary benefit of a hosted telephone service is that wherever you are, whether it's hard at work in the office or chilling in the pub, crucial messages and calls can be instantly forwarded to your phone or mobile.
Medium sized and larger businesses in Leeds can take full advantage of a secure and efficient telephone system and messaging service formulated and installed by a professional telephony company. They will smoothly combine your current phone infastructure with a telecommunications solution that suits your needs. Potential options that may be built-in include faxes and voicemails being delivered instantly to your email inbox, and call forwarding setup for different staff members or departments based upon caller ID. A competent telephone service provider in Leeds will also make certain that customer responses or key presses connect them with the correct department for their needs, by creating an IVR (Individual Voice Response) service for customers calling your main switchboard. Also, whilst callers are twiddling their thumbs waiting for a response from the correct team member, IVR is the ideal way to get company messages across.
Having the ability to evaluate the productivity of staff is essential for pretty much any company in Leeds, and if your business has a call centre, or customer service office, fruitful insights can be offered by call reporting. Call reporting is also invaluable for teaching your employees the cutting-edge communications technology which is at their disposal, and on the most efficient method of using it. It can help your staff to deliver a top quality service to your customers by giving real time information and metrics.
In essence, more sales, increased profits and enhanced customer relationships can all result when an effective phone and communication service is integrated with Customer Relationship Management (CRM) software. In order to collect recent orders or enquiries, customer's contact details and social media signals, and create a full view of each customer, CRM software combines with your company's communication and telephone systems. Helping you to build a better relationship with your, this data will be useful for targeted ad campaigns, special promotions and follow-up telephone calls.
To Conclude
In order to get the best possible advice for your business communication needs, you should organise a consultation with a trustworthy phone system service company in Leeds. The telephone systems that are available should suit a wide range of budgets and provide ways to help any business to maximise productivity. Adequate training should also be available for your team and a 24/7 help desk should be in place for any enquiries you've got or issues you may encounter.
When trying to find a new telephone system for your business in Leeds, enquire about future upgrades as technology advances. It might be cheaper right now to purchase slightly older communications equipment, however it's going to cost you far more in the future if it can't be integrated with newer telephone systems, and needs to be replaced.
Whether it's traditional or cloud based hosting, or whatever phone system your business demands, there is a solution which will ensure that your company in Leeds is at the very forefront of telecommunications technology as it continues to flourish.
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