Business Telephone Systems Leeds West Yorkshire (LS1): Today's high-tech telephone systems for businesses offer a lot more than just a way of receiving and making calls to and from customers. Whether you have a small or large business in Leeds, your communications capacity ought to include conferencing and video calls, have real time monitoring in place, and maybe even IVR (interactive voice response messaging). But figuring out which telephone system service to subscribe to and which integrated phone system to go with is a difficult decision to come to.
The traditional type of phone systems is simple, efficient and is readily shaped around the requirements of your business. An on-site telephony system will provide your business with a Private Branch Exchange, in essence a private telephone network, to allow your personnel to communicate with each other internally, and externally to outside agencies.
External phone calls will be routed over analogue lines rented from a phone company (Public Switched Telephone Network, or PSTN), via ISDN/ASDN, or a VoIP Gateway (Voice over Internet Protocol), while internal telephone calls made through a Private Branch Exchange (PBX) are free.
If your business is relatively small with just a few staff, a Private Branch Exchange (PBX) would possibly not be the the most cost efficient choice. Using modern cloud based technology, you could opt for a hosted virtual PBX package, which could be a much better option. A number of communications companies offer a "free" version of a virtual PBX for small businesses. However, you you need to study the specifications before registering for any of these free solutions, as they may not come with full functionality, and they could be only for a short trial period.
You should watch out for any companies that offer you a virtual PBX that is free, but with paid hosting, given that in this instance you'll pay more as you channel more traffic through it. It's recommended that you go for a paid professional company which will supply your business in Leeds with the full enterprise functionality you require, plus have areas you can extend if it is necessary.
With unlimited internet access at your premises or office in Leeds you can choose the least expensive solution of all; VoIP.
What Does VoIP Stand For? - VoIP stands for "Voice Over Internet Protocol" and is a technology that was introduced during the late 1990s by a firm called VocalTec, primarily to save on the cost of making long distance and international phone calls.
The advantage of VoIP is that it makes use of your broadband internet connection to make telephone and video calls. VoIP systems can be enhanced using hardware and software to provide businesses in Leeds with;
- Monitoring and recording of calls
- Conferencing or multi user video calls
- Voicemail and message retrieval
- Live website communications
- Music on hold
- IM (Instant Messaging)
- Call forwarding
To permit those working remotely to freely and seamlessly integrate with other employees, wherever they are based, a reliable VoIP platform is ideal. All they'll need is a broadband connection, a PC or laptop and a microphone headset. And as long as they have a web connection VoIP also allows suppliers and customers to talk instantly and directly to you tariff free. With a fully optimised business VoIP phone system your firm's computers will turn into your communications hub.
Business features that are normally charged for by telecoms companies are also often included in VoIP systems. Standard offerings on the vast majority of business VoIP packages caller ID, automatic call forwarding and auto redial, are just three examples. A huge benefit is the ability to add extra phone lines at no cost as employee numbers increase, as well as the ability to integrate with pre-existing telecommunication and IT devices.
Nevertheless, there are some drawbacks to VoIP. If your Leeds business is located in an area with low internet data speeds or has an inadequate connection, it will affect the quality of any calls. Businesses in Leeds that are depending on VoIP communication should probably use a dedicated data connection. Dedicated Denial of Service (DDOS) cyber attacks have also been a bit of a problem for standalone VoIP systems in recent times. Cyber criminals have held some larger companies and organisations to ransom by flooding their VoIP communications with messages and calls, overwhelming their systems and causing authentic customer communications to break down completely. Bearing this in mind, it's preferable to have a second method of communication for your business in Leeds along with VoIP, although there are some superb security programs on offer to prevent such incidents from occurring.
Using a Dedicated Leeds Telephone Services Company
Digital advancements have opened up the door for specialist telephone companies to provide cost effective telephone systems for businesses of all sizes. There's a business telephony service suitable for you, irrespective of whether you're a sole trader start-up to a gigantic conglomerate.
Small businesses in Leeds may gain benefits from a hosted telephone service, whereby an outside company takes calls from your customers and forwards any messages on to you via telephone, SMS or email. Such services enable you to focus the bulk of your attention on the nuts and bolts of your business and not be sidetracked by constantly answering telephone calls which interfere with your work flow. Being signed up to a hosted service means you can be sure that all telephone calls to your company will be answered reliably during normal working hours and even 24 hours a day if that is something you need. Then wherever you are, be it your workshop or golf course, important telephone calls can be forwarded instantly to your own phone using a hosted telephony service.
Large and medium size businesses in Leeds can hire a professional telephony company to set up and install a world class telephone system and messaging service on-site. They'll seamlessly integrate your current infrastructure with a telecommunications strategy that suits your needs. Potential features that may be built-in include faxes and voicemails being delivered instantly to your Email inbox, and call forwarding established for different individuals or departments depending on who can best serve the caller. A competent telephone service company in Leeds should also make certain that customer responses or key presses hook them up with the correct department for their enquiry, by configuring an Individual Voice Response (IVR) service for callers to your company switchboard. IVR is also a good way to get company messages and promotion across whilst a caller is waiting to be connected to the right person.
Monitoring the productivity of staff is an excellent tool for most companies in Leeds, and if your day to day business involves telephone working, such as with a call centre, or customer service department, call reporting can offer fruitful information. And not just that, because call reporting enables you to teach your employees about efficient ways to use the advanced communications technology they have access to. By giving real time metric and information, call reporting can help your team to offer your clients and callers a first class service.
When an outstanding phone and communication service is amalgamated with Customer Relationship Management (CRM) software it can all work together to improve customer relations, drive sales and increase profits. When effectively integrated with your business's communication and telephone systems, CRM software can formulate a full overview of each customer or client by providing social media signals, recent orders or enquiries and customer contact information. This information is useful for specific advertising campaigns, follow up phone calls and helps to build a better relationship between you, and your customers.
Conclusion
To satisfy all of your business communication requirements, an experienced phone system service provider in Leeds will provide you with all the best advice. The telephone systems available will fit a wide array of budgets and provide a way to help any business to boost productivity. Sufficient training must also be offered to your team and 24-hour technical support should be in place for any queries you have or problems you might encounter.
You also need to ask about system upgrades in the future as technology develops when hunting for a new telephone system for your company in Leeds. Older equipment may be cheaper right now, but if it can't be integrated with more advanced systems it will cost you far more if you have to replace it in the near future.
Whichever telephone system your business requires, be it cloud based or traditional, there is a solution which will make sure your company in Leeds is at the leading edge of communication technology.
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Cloud telephone systems - article 456
Leeds Telephone Related Tasks
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Telephone Systems Near Leeds
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