Telephone Systems Reading

Reading Business Telephone System Installations

Business Telephone Systems Reading Berkshire (RG1): Offering so much more than merely a way of making and receiving calls to and from customers, modern business telephone systems these days boast a whole range of extra features. Regardless of the size of your business in Reading, you need to be able to make video calls and conferencing calls, and have the capacity for interactive voice response messaging and real time monitoring. However, it can be really tricky coming to a decision on which integrated phone system to opt for or which telephone system service to subscribe to.

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Conventional telephone systems that can easily be harmonised with your business requirements are efficient and simple. To enable your staff to communicate with each other internally, and externally to customers, an on-site telephony solution will provide your company with a PBX (Private Branch Exchange), basically a private telephone network.

Telephone Systems Reading Berkshire (RG1)

Internal calls are completely free and made through a PBX (Private Branch Exchange), whilst external phone calls will be sent over analogue lines leased from a phone company (Public Switched Telephone Network, or PSTN), via a VoIP Gateway (Voice over Internet Protocol), or ASDN/ISDN.

Clearly, if you have a small business with only a few workers a physical Private Branch Exchange (PBX) will quite likely not be the most cost effective alternative for you. However, a hosted, virtual, cloud based PBX package might be a much better answer in this instance. Occasionally small businesses can even acquire a "free" version of a virtual PBX, which some communications companies are willing to offer. However, you must check out the specifications before registering for any of these free options, because they may not come with all the features, and they may be only for a short trial period.

Be wary of any company that offers you a free virtual PBX, but where you're charged for the hosting, as the more communications traffic that goes through the system, the more expensive your bill is likely to be. It is recommended that you choose a paid professional option which can supply your business in Reading with the full functionality that you need, and also have elements that you can expand upon if it is required.

Telephone System Services Reading UK (0118)

With an unlimited internet connection at your premises in Reading you can choose the most cost effective solution of them all; VoIP.

What Does VoIP Stand For? - VoIP is a technology which was developed during the late 1990s by a firm called VocalTec, and stands for "Voice Over Internet Protocol", which was primarily introduced to save on the expense of making long distance, mobile and international phone calls.

The advantage of VoIP is that it uses your high-speed data connection to make video and telephone calls. Possibilities are available on the market for improving your VoIP technologies to deliver supplemental services like;

  • Call forwarding
  • Recording and monitoring of calls
  • Call queuing
  • Instant messaging
  • Message and voicemail retrieval
  • Live website communications
  • Multi-user or conference video calls
Quotes for Telephone Systems in Reading Berkshire

For those working remotely, a stable VoIP system permits them to integrate smoothly and freely with other members of the team, no matter where they are based. Basically an internet connection, a laptop or PC and a microphone headset is all that is needed. VoIP also allows customers and suppliers to speak instantly and directly to you for free, as long as they have an internet connection. With an optimised VoIP business telephone system your firm's computers become your communications hub.

VoIP systems may also come with useful business features that are typically charged extra for by telecommunications providers. Coming as standard on the majority of VoIP business packages caller ID, auto redial and automatic call forwarding, are just three examples. The capability to integrate with pre-existing IT and telecommunication devices using inexpensive routers is a huge benefit, together with being in position to add extra telephone lines at no cost as the number of employees rise.

Business Telephone Systems Near Reading Berkshire

Having said that, there are a number of disadvantages to VoIP. If your Reading business is in an area experiencing low data speeds for internet or has a poor connection, the quality of calls can be seriously affected. Where businesses are concerned it is usually best to use a dedicated data connection when dependent on communications through VoIP. In recent years some VoIP standalone systems have also been prone to cyber attacks using DDOS (Dedicated Denial of Service). By overwhelming their systems and bombarding their VoIP communications with calls and messages, certain larger companies have been compromised and held to ransom by hackers, where genuine customer communications fail altogether. There are excellent security packages being offered to stop such incidents from happening, however it is recommended that you have an additional method of communication for your business in Reading as well as VoIP.

Using a Dedicated Reading Telephone Services Company

Specialist telephone and communication providers are now able to offer low-cost telephone systems to any size business, thanks to advancements in digital communications. Irrespective of whether you're a huge conglomerate to a one man start up, there is a high quality business telephone service which is suitable for your needs.

A hosted phone service, where an outside company takes your customer's calls and passes messages on to your via SMS, email or telephone, can be really beneficial for smaller businesses in Reading. Services like this mean you're not distracted by messages and telephone calls as you go about your day-to-day work, and can focus on the hands-on aspect of your business. If you need your phone to be answered promptly during normal working hours or possibly even 24/7, being signed up to a hosted telephony service means somebody is always on hand to accomplish this. Then wherever you are, from the workshop to the golf course, crucial phone calls can be immediately forwarded to your phone or mobile using a hosted telephone service.

For medium sized and larger businesses in Reading a specialist telephony company can put together an efficient and secure phone system and messaging service. Faultlessly incorporating the new phone system with your existing infastructure, they will build a communications solution to match up with your specific needs. You might go for voicemails and faxes being sent instantly to your e-mail inbox or call forwarding arranged for different staff members or departments based on caller requirements. A specialist company can also put in place an Individual Voice Response service for customers calling your switchboard, so that their response or key presses connect them with the right office or department for their enquiry. One of the advantages of IVR is that it's a fantastic way to get company messages and marketing across while a caller is waiting for an answer.

Telephone Engineers Reading (RG1)

The measurement of employee productivity is an important tool for any company in Reading, and if your day to day business involves telephone working, as with a customer service office or call centre, call reporting can offer worthwhile insights. Call reporting is also invaluable for educating your staff in the communications technology which is within their grasp, and on the most efficient ways to use it. It can provide real time information and data to help your workforce to offer a first class service to your clients.

When CRM (Customer Relationship Management) software is linked with an outstanding communication and telephone service, everything can really work together to boost customer relations, drive sales and increase profitability. CRM software integrates with your phone and communication systems to collate recent orders or enquiries, customer's contact details, and even social media signals to generate a full view of each client or customer. Helping you establish an improved relationship with your, this data will be useful for follow-up telephone calls, promotions and specific ad campaigns.


An experienced telephone system provider in Reading will be able to offer you advice based on your business needs. The solutions that are available will suit a range of budgets and provide a way to help any business to improve productivity. So that your employees can get acquainted with any new equipment and software, a decent company should offer the appropriate training, together with technical support for enquiries and problems.

You should also ask about future upgrades as technology develops when hunting for a brand new telephone system for your business in Reading. Although it might be more affordable in the short term, to purchase older equipment, if this cannot be integrated with newer phone systems, it could get fairly costly later on if it needs replacing.

Whether it's traditional or cloud based, or whichever telephone system your business needs, there is a suitable solution that will ensure your company in Reading is at the very forefront of telecommunications technology as your business evolves.

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VOIP Servers

VOIP servers serve as the backbone of modern telecommunications, offering an effective and economical means of making phone calls via the web. By changing voice signals into digital data packets, VOIP servers enable the transmission of telephone calls over the internet to the recipient's device. In comparison with standard telephone systems, VOIP servers have the capacity to handle numerous calls simultaneously while providing additional features like voicemail, video conferencing and call forwarding. The compatibility of VOIP servers with existing business applications, as well as their scalability, make them a practical choice for businesses of any size. The need for adaptable communication solutions and the spike in working remotely have elevated the importance of VOIP servers in the modern workplace. Despite being a highly advantageous solution, VOIP servers have some inherent limitations. The quality of the calls can be affected by aspects such as internet connection speed and network congestion. It is important to have a reliable internet connection and sufficient bandwidth to ensure high-quality calls.

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Cloud telephone systems - article 456

Telephone Systems Near Reading

Also find: Mapledurham telephone systems, Englefield telephone systems, Caversham Heights telephone systems, Emmer Green telephone systems, Purley on Thames telephone systems, Caversham telephone systems, Chazey Heath telephone systems, Theale telephone systems, Tokers Green telephone systems, Sonning telephone systems, Whitley telephone systems, Pangbourne telephone systems, Sulham telephone systems, Play Hatch telephone systems, Calcot telephone systems, Trench Green telephone systems, Dunsden Green telephone systems, Binfield Heath telephone systems, Tidmarsh telephone systems, West Reading telephone systems, Shinfield telephone systems, Southcote telephone systems, Norcot telephone systems, Pingewood telephone systems and more. The majority of these locations are served by companies who supply telephone systems. Reading residents can get quotes by clicking here.

Reading Telephone Related Tasks

Telephone Related Tasks Reading

There are a number of different tasks that can be accomplished by your local Reading telephone engineer including computer/telephone integration Reading, small business phone systems, wi-fi access points, multi-line telephone systems Reading, cloud dictation systems, telephone system maintenance in Reading, wireless access points, PBX phone system installation, broadband services, Private Branch Exchange solutions in Reading, data solutions in Reading, digital telephone systems Reading, telephone system repairs, remote phone systems Reading, on-hold music, VoIP phone systems Reading, CCTV installation Reading, new phone systems, advanced telephone systems Reading, cloud telephony, telephone system estimates Reading, cheap telephone systems, VoIP business phone systems, fraud detection, phone call management in Reading, VoIP telephone systems, moving office phone systems, affordable telephone systems, on-hold marketing, VoIP Reading, fraud prevention, and lots more. Listed are just some of the duties that are performed by people specialising in telephone systems. Reading providers will let you know their whole range of services.

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(This telephone systems Reading information was edited and updated on 02-03-2023)