Telephone Systems Bangor

Bangor Business Telephone System Installations

Business Telephone Systems Bangor Northern Ireland (BT19): Modern telephone systems for businesses offer far more than just a way of receiving and making calls to and from clients. Whatever the size of your business in Bangor is, you should be able to make video calls and conferencing calls, and have the capacity for real time monitoring and interactive voice response messaging. But understanding which integrated phone system to use or which telephone system service to sign up for is a difficult decision to make.

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Conventional phone systems that can be harmonised with your business requirements are simple and effective. To enable your personnel to communicate with each other internally, and externally to clients, an in-house telephony system will provide your company with a PBX (Private Branch Exchange), basically your own private telephone network.

Telephone Systems Bangor Northern Ireland (BT19)

Internal calls are totally free to make through a Private Branch Exchange (PBX), whilst external calls can be routed over analogue lines leased from a phone company (PSTN - Public Switched Telephone Network), via ASDN/ISDN, or a VoIP Gateway (Voice over Internet Protocol).

If your business is relatively small with a minimal workforce, a PBX (Private Branch Exchange) would most likely not be the your most cost effective choice. Using modern cloud based technology, you could plump for a hosted virtual PBX package, which could be a much better option. Several telecommunications companies offer a "free" virtual PBX version exclusively for small businesses. But be aware, because such free solutions are often only for a short trial period and might only provide you with limited functionality.

Stay away from any company offering a free virtual PBX, but you pay for the hosting, since the more communications traffic there is, the more you'll pay. It is preferable to choose a paid professional option that will supply your business in Bangor with the full enterprise functionality you require, as well as have things you can expand upon if it is needed.

Telephone System Services Bangor UK (028)

Of course, if you've got unlimited internet access at your office or premises in Bangor, you will be able to opt for VoIP, which is the least expensive of all.

What Does VoIP Stand For? - To save on the cost of making mobile, international and long distance phone calls, VoIP is a technology that was developed during the late 1990s by a company called VocalTec, and is short for "Voice Over Internet Protocol".

A VoIP solution takes advantage of your data connection to receive and make voice and video calls. Hardware and software is available to extend business VoIP systems and deliver vital options such as;

  • Call whispering
  • Monitoring and recording of calls
  • Voicemail and message retrieval
  • Call forwarding
  • Live website communications
  • Instant messaging
  • Conference or multi user video calls
Quotes for Telephone Systems in Bangor Northern Ireland

To enable those working remotely to integrate smoothly and freely with other personnel, wherever they're based, a reliable VoIP system is ideal. Essentially a broadband connection, a microphone headset and a PC or laptop is all that's needed. Customers and clients can also talk instantly and directly to you at no cost, providing that they've got access to an internet connection at the time. Your company's computers will become your main communications hub once you've installed an optimised VoIP phone system.

VoIP software systems can also come with helpful business features that are normally charged extra for by telecommunications companies. The likes of caller ID, automatic call forwarding and auto redial all come as standard on most business VoIP packages. The ability to integrate with existing IT and telecommunication devices via cheap routing equipment is of great benefit, along with being in position to put in additional telephone lines at no cost as employee numbers rise.

Business Telephone Systems Near Bangor Northern Ireland

VoIP does, however, have its disadvantages. The call quality can be affected if your business in Bangor is in an area with low internet data speeds or has a poor quality connection. In terms of business it's best to utilise a dedicated data connection for any VoIP communication. In recent years some VoIP standalone systems have been prone to cyber assaults using Dedicated Denial of Service (DDOS). Certain organisations and companies have been targeted by hackers who've bombarded their VoIP communications with messages and calls, and caused genuine customer communications to break down by overwhelming the system. To stop this from happening, there are excellent security packages offered, but it's still preferable to not just depend on VoIP and have a secondary form of communications for your business in Bangor.

Using a Dedicated Bangor Telephone Services Company

Digital technology has paved the way for professional telephone and communication companies to provide inexpensive telephone systems for businesses of all sizes. There is a business telephone service that's right for you, no matter whether you are a sole trader start-up to a large conglomerate.

A hosted service, where an external company takes calls from your customers and passes any messages on to your via telephone, e-mail or SMS, can really benefit smaller businesses in Bangor. Such services allow you to concentrate on the basics of your business and not have the distraction of constantly answering telephone calls which interfere with the flow of your work. Being signed up to a hosted telephony service means that you can ensure that all phone calls to your business will be promptly answered during working hours and even 24 hours a day if that is appropriate. Important messages and phone calls can be forwarded directly to your own phone using a hosted telephony service wherever you are, from the office to the pub.

Larger and medium sized businesses in Bangor can hire a professional company to put in a first class phone system and messaging service on-site. They will seamlessly combine your existing phone infastructure with a telecommunications program that best suits you. You might choose voicemails and faxes being delivered straight to your Email inbox or perhaps call forwarding established for different departments or individuals based upon what the caller needs. So that customer key presses or responses are sent to the right department for their needs, a professional telephone service company in Bangor will also be able to set up an Individual Voice Response (IVR) service for callers to your main switchboard. IVR is also the ideal way to get your company message and marketing across whilst the caller is patiently waiting to be connected to one of your team.

Telephone Engineers Bangor (BT19)

Call reporting can offer useful insights about workforce productivity, especially if your regular business in Bangor involves telephone operations, for instance with a call centre, or customer service department. Call reporting is also a useful tool in educating your personnel on the most effective method of using the advanced communications technology that you have in place. By giving real time metrics and data, call reporting can help your team to offer your clients and callers a high quality service.

When Customer Relationship Management (CRM) software is amalgamated with an excellent communication and telephone service, everything can really unite to improve customer relations, increase profitability and drive sales. CRM software integrates with your communication systems to gather customer's contact details, recent orders or enquiries, and even social media interactions to generate a full picture of each customer or client. Helping you to establish an improved relationship between you, and your customers, these details is useful for targeted advertising campaigns, special promotions and follow-up telephone calls.

To Conclude

To satisfy all your business communication needs, an experienced telephone system company in Bangor will offer you all the best possible advice. The solutions available will fit a wide range of budgets and provide a way to help any business to increase productivity. A first class company will also provide sufficient training for your team on any new equipment and make available technical support for any questions or queries you might have.

When looking for a brand new phone system for your company in Bangor, ask about future system upgrades as technology develops. It may be cheaper at the moment to buy older communications equipment, however it's going to cost you a lot more down the line if it cannot be integrated into more up-to-date phone systems, and needs to be upgraded.

Whether it's traditional or cloud based, or whichever phone system your business needs, there is a suitable solution which will ensure that your company in Bangor is at the cutting edge of telecommunications technology as your business flourishes.

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Coming Next:

Unified messaging - article 213.

More Bangor Business Services

Northern Ireland Telephone Systems Near Me Bangor

Whenever you're looking for telephone system services in Bangor, Northern Ireland, you might also be in need of other similar business services for instance; HR consulting in Bangor, brand design in Bangor, website design in Bangor, bookkeeping in Bangor, E commerce in Bangor, telemarketing in Bangor, business consulting in Bangor, payroll services in Bangor, social media marketing in Bangor, brochure design in Bangor, brand management in Bangor, marketing agencies in Bangor, email marketing in Bangor, business accounting in Bangor, and more Bangor services.

Telephone Systems Near Bangor

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Bangor Telephone Related Tasks

Telephone Related Tasks Bangor

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(This telephone systems Bangor information was edited and updated on 16-05-2023)