Business Telephone Systems Ely Cambridgeshire (CB7): Today's cutting-edge business telephone systems offer far more than simply a way of receiving and making calls to and from clients. Whatever the size of your business in Ely is, you need to be capable of making conferencing calls, video calls, and have the facility for interactive voice response messaging and real time monitoring. However, it can be pretty tricky deciding on which telephone system service to subscribe to and which integrated phone system to use.
Conventional phone systems are efficient, straightforward and can be matched to the requirements of your business. To enable your staff to communicate with each other internally, and externally to clients, an on-site telephony system will provide your company with a Private Branch Exchange, basically your own private telephone network.
Internal calls are entirely free to make through a PBX (Private Branch Exchange), whilst external calls are sent over analogue lines leased from a phone company (Public Switched Telephone Network - PSTN), via a VoIP (Voice over Internet Protocol) Gateway, or ASDN/ISDN.
If you're only in charge of a small business with just a few workers, a PBX (Private Branch Exchange) would perhaps not be the your most cost efficient alternative. Using modern cloud based technology, you could use a hosted virtual PBX package, which might be a better option. A "free" virtual PBX version is available for small businesses from some communications companies. Such free solutions might not come with all the features, or may only last for a short trial period however, so make sure you check the specifications signing on the dotted line.
Be wary of signing up with any company that provides you with a free virtual PBX, but where you're charged for the hosting, because the more traffic that is sent through the system, the more expensive your bill is likely to be. You're much better to go with a paid, professional service which will provide your business in Ely with a fully functioning package, and when needed the option to extend the service.
With unlimited internet access at your business premises in Ely you can pick the most cost effective solution of them all; VoIP.
What Does VoIP Stand For? - VoIP stands for "Voice Over Internet Protocol" and is a system which was introduced by a firm called VocalTec in the late 1990s, primarily to save on the expense of making long distance and international phone calls.
For receiving and making telephone and video calls, VoIP uses your data connection. Hardware and software is available to extend VoIP technologies and deliver valuable options such as;
- Multi-user or conference video calls
- Live website communication
- Call forwarding
- Call whispering
- Voicemail and message retrieval
- Recording and monitoring of calls
- Instant messaging
For remote workers, a stable VoIP system enables them to integrate seamlessly and freely with other personnel, regardless of where they're based. All that they will require is an internet connection, a laptop or PC and a microphone headset. And as long as they have a web connection VoIP also allows suppliers and clients to talk directly and instantly to you for free. Your company's computers will become your primary communications hub as soon as you've installed a fully optimised VoIP business telephone system.
Business related features that are usually charged as extras by telecommunication companies are also often included in VoIP software packages. The likes of auto redial, caller ID and automatic call forwarding all come as standard on most VoIP business packages. The capability to add phone lines at no extra cost as employee numbers grow is also of great benefit, together with the capability to integrate with existing telecommunication and IT devices using relatively low-cost routers.
VoIP however, does have some downsides. If your Ely business is situated in an area that experiences low internet data speeds or has an inadequate connection, it will affect the quality of any calls. In terms of business it's advisable to use a dedicated data connection for any VoIP communication. In recent times some standalone VoIP systems have also been susceptible to cyber assaults using Dedicated Denial of Service (DDOS). Criminals have held some larger companies to ransom by bombarding their VoIP communications with messages and calls, overwhelming the system and causing a failure in genuine customer communications. Being mindful of this, it is preferable to have an alternative form of communication for your business in Ely along with VoIP, even though there are excellent security packages on offer to prevent this from occurring.
Using a Dedicated Ely Telephone Services Company
Digital technology has paved the way for specialist telecoms and communications companies to offer inexpensive solutions for any size business. Regardless of whether you're a gigantic conglomerate to a sole trader start up, there's a world-class business telephone system that will be suitable for you.
For smaller businesses in Ely where every second counts, a hosted service could be a tremendous benefit, where an external company takes your customer's calls and passes communications on to your via phone, email or SMS, saving your precious time. Such services enable you to concentrate on the nuts and bolts of your business and not have the distraction of constantly answering telephone calls that interfere with your work flow. If it is important for your phone to be answered promptly during working hours or possibly even 24 hours a day, having a hosted telephony service means somebody is always there to do this. The primary advantage of a hosted telephone service is that wherever you are, whether it be working remotely or chilling in the pub, important calls and messages can be forwarded instantly to your own phone or mobile.
Medium sized and larger businesses in Ely can take advantage of a reliable and secure phone system and messaging service put together by a professional company. Creating a communications program that suits your needs, they'll flawlessly combine the new system with your current infrastructure. You may decide on call forwarding established for different individuals or departments dependant upon caller identification, or maybe voicemail and faxes being sent directly to your Email inbox. A decent telephone service provider in Ely will also make certain that customer responses or key presses connect them with the relevant office or department for their enquiry, by establishing an Individual Voice Response (IVR) service for customers calling your main switchboard. Also, whilst callers are waiting to be connected to the right member of staff, IVR is a fantastic way to get your company message across.
Measuring the productivity of employees is an important strategy for most companies in Ely, and if your everyday business involves operating telephones, such as with a call centre, or customer service office, call reporting can provide worthwhile information. And not only that, as call reporting allows you to teach your workforce about efficient methods for using the communications technology you are providing them with. It can give real time metrics and information to help your staff to deliver a first class service to your clients.
When an excellent communication and phone service is linked with CRM (Customer Relationship Management) software it can all work together to increase profitability, drive sales and improve customer relations. When effectively combined with your company's communication and telephone systems, CRM software can produce a complete view of each customer or client by providing recent enquiries or orders, customer's contact information and social media signals. This data can help you to establish an improved relationship between you, and your customers, and can be used for follow-up phone calls and targeted advertising campaigns.
Summary
In order to get the best advice for your business needs, you should talk to a trusted phone system provider in Ely. The communication solutions available should provide ways to help any business to improve productivity, and should fit a wide range of budgets. The appropriate training should also be available for your employees and a 24/7 help desk should be in place for any questions you've got or issues you might encounter.
When you are shopping around for a brand new phone system in Ely, you should also get the full story on system upgrades in the future, as the technology in communications is advancing constantly. Although it might be less expensive in the shorter term, to purchase slightly older communications equipment, if this cannot be integrated into more up-to-date phone systems, it could get extremely costly down the track if it needs updating.
Whether it's cloud based or traditional, or whatever phone system your business needs, there is a solution that will ensure that your company in Ely is in the frontline of telecommunications technology as it continues to flourish.
Coming Next:
Unified messaging - article 213.
Telephone Systems Near Ely
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Ely Telephone Related Tasks
There is a range of work that can be accomplished by your local Ely telephone engineer including advanced telephone systems Ely, VoIP telephone systems, business telephone systems in Ely, VoIP servers, phone call management in Ely, VoIP phone systems Ely, Private Branch Exchange phone system installation, multi-line telephone systems Ely, small business phone systems, telephone system installations, setting up new office phone systems, SIP trunking, voicemail & auto-attendant services, moving office phone systems, line commissioning, cyber security, telephone fraud detection, phone call monitoring, new phone systems, fraud prevention, interactive whiteboards, conference calling services, interactive projectors Ely, telephone system repairs Ely, telephone system expansion Ely, WAP installations, cloud telephone systems, telephone system replacement, computer/telephone integration, CCTV installation Ely, cloud telephony, remote phone systems Ely, cloud dictation systems in Ely, and lots more. These are just a selection of the tasks that are conducted by those specialising in telephone systems. Ely professionals will tell you about their whole range of services.
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