Telephone Systems Gravesend

Gravesend Business Telephone System Installations

Business Telephone Systems Gravesend Kent (DA11): Offering a lot more than simply a means of receiving and making calls to and from clients, modern business telephone systems these days boast a range of additional features. Irrespective of what size your business is in Gravesend, your communications armoury should include video and conference calls, have live monitoring in place, and perhaps even interactive voice response messaging (IVR). In relation to deciding on which telephone system service to subscribe to and which integrated phone system to plump for, things can get a whole lot more confusing.

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The traditional type of telephone system is simple, effective and is readily shaped around your business requirements. To allow your personnel to communicate with each other internally, and externally to clients, an in-house telephony solution provides your business with a Private Branch Exchange, basically a private telephone network.

Telephone Systems Gravesend Kent (DA11)

Internal telephone calls are entirely free and made through a Private Branch Exchange, whilst external phone calls can be re-routed over analogue lines rented from a phone company (Public Switched Telephone Network - PSTN), via an ASDN/ISDN, or a Voice over Internet Protocol Gateway (VoIP).

If you are only in charge of a small business with just a few personnel, a PBX (Private Branch Exchange) will perhaps not be the the most cost effective alternative. However, making use of cloud based technology and a hosted, virtual PBX, would be a far better solution. Several telecommunications companies offer a "free" version of a virtual PBX for small businesses. These free solutions often don't come with all the features of a full package, or only last for a short trial however, so make sure to check out all of the specifications signing on the dotted line.

Beware of a company offering a free virtual PBX, yet you are charged for hosting, because the more communications traffic there is, the more you'll pay. You're far better to select a paid service which will provide your business in Gravesend with a package offering full functionality, and when needed an opportunity to extend the service.

Telephone System Services Gravesend UK (01474)

Of course, the cheapest of all, if you have an unlimited internet connection at your premises or office in Gravesend, is VoIP.

What Does VoIP Stand For? - To save on the expense of making international, long distance and mobile phone calls, VoIP is a communication system that was introduced by a company called VocalTec in the late 1990s, and stands for "Voice Over Internet Protocol".

For receiving and making video and voice calls, VoIP makes use of your internet connection. Options are available for improving your VoIP technologies to provide added services like;

  • Music on hold
  • Conferencing or multi user video calls
  • Message and voicemail retrieval
  • Call forwarding services
  • Instant messaging
  • Live website communication
  • Monitoring and recording of calls
Quotes for Telephone Systems in Gravesend Kent

For remote workers, a stable VoIP system permits them to integrate freely and smoothly with other members of your team, wherever they're based. All they'll require is a microphone headset, a broadband connection and a PC or laptop. VoIP also allows customers and suppliers to talk instantly and directly to you at no cost to themselves, providing they have an internet connection. Once you have installed a fully optimised business VoIP phone system, you can operate all of your communications through your company's computers.

You may also benefit from additional business related features with VoIP programs, that most telecom providers will usually charge you extra for. Coming as standard on the majority of VoIP business packages caller ID, automatic call forwarding and auto redial, are just a few examples. Being able to add telephone lines at no extra cost as employee numbers grow is also a massive benefit, as well as the ability to integrate with existing IT and telecommunication devices using relatively low-cost routers.

Business Telephone Systems Near Gravesend Kent

VoIP however, does have a few disadvantages. The call quality can be seriously affected if your business in Gravesend has low internet data speeds or has a substandard connection. In business terms it's better to utilise a dedicated data connection for any VoIP communications. Over the last few years some standalone VoIP systems have been at risk from cyber attacks using Dedicated Denial of Service (DDOS). Criminals have held larger organisations and companies to ransom by inundating their VoIP communications with messages and calls, overwhelming their systems and causing a failure in genuine customer communications. Bearing this in mind, it is recommended that you have a secondary form of communications for your business in Gravesend on top of VoIP, although there are some really good security packages being offered to stop this from occurring.

Using a Dedicated Gravesend Telephone Services Company

Developments in digital technology has over the last few years opened up the door for professional telephone suppliers to provide Gravesend businesses of all sizes with low-cost telephone systems. Regardless of whether you're a massive conglomerate to a one man start up, there is a world-class business telephone service which is suitable for your needs.

Smaller businesses in Gravesend could gain benefits from a hosted telephone service, where an external company takes calls from your clients and passes important messages on to you via email, SMS or phone. These services allow you to focus the bulk of your attention on the nuts and bolts of your business and not have the distraction of constantly answering phone calls that disrupt the flow of your work. Having a hosted telephony service means you can ensure that all phone calls to your company will be answered reliably during normal working hours and even twenty four hours a day if that's something you need. The main advantage of a hosted phone service is that wherever you might be, whether it be hard at work in the office or out for lunch in the local restaurant, crucial calls and clients can be forwarded instantaneously to your phone or mobile.

For medium to large sized businesses in Gravesend a specialist company can formulated and installed a reliable and secure messaging service and phone system. Flawlessly incorporating the new telephone system with your existing infastructure, they'll create a communication solution to match up with your exact requirements. You might decide on faxes and voicemail being sent straight to your Email inbox or maybe call forwarding set up for different departments or personnel subject to who can best serve the caller. A competent telephone service provider in Gravesend should also make sure that customer key presses or responses hook them up with the relevant department for their needs, by configuring an Individual Voice Response service for callers to your main switchboard. The advantage of IVR is that it's an outstanding way to get your company message across while the caller is patiently waiting to be connected.

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Call reporting can provide useful information about the productivity of employees, especially if your day to day business in Gravesend includes telephone operations, such as a call centre, or customer service department. Call reporting is also invaluable for educating your staff in the advanced communications technology which is within their grasp, and on the most beneficial techniques for using it. By providing real time information and metrics, call reporting can help your team to offer your customers and callers a first class service.

When CRM (Customer Relationship Management) software is integrated with an excellent communication and phone service, things can really unite to increase profits, drive sales and boost customer relationships. When effectively combined with your company's communication and phone systems, CRM software can create a complete overview of each customer by gathering social media interactions, customer's contact details and recent enquiries or orders. These details can help you establish a better relationship with your customers, and is useful for follow-up phone calls and specific ad campaigns.


In order to get the best advice possible for your business communication needs, you should speak to a reputable telephone system company in Gravesend. The solutions available will fit a wide range of budgets and provide a way to help any business to increase productivity. So your team can get accustomed to any new equipment and software, a decent company should supply the appropriate training, together with technical support for problems and questions.

When searching for a new phone system for your company in Gravesend, ask about future system upgrades as technology develops. Older communications equipment may be more affordable today, but if it cannot be integrated into newer phone systems it's going to cost you much more if you have to upgrade it in the next few years.

Be it cloud based or traditional, or whichever phone system your business demands, there is a solution that will ensure that your company in Gravesend is in the frontline of communication technology as your business grows.

Book a Telephone Engineer in Gravesend UK

Telephone systems can be installed in Gravesend and also nearby in: Southfleet, Ebbsfleet, Longfield, Green Street Green, Pinden, Higham, Riverview Park, Cooling Street, Chalk, Singlewell, Shorne, New Barn, Bean, Istead Rise, Cliffe Woods, Milton, and in these postcodes DA11 0SJ, DA11 0LZ, DA11 0GA, DA11 0BH, DA11 0JB, DA11 0SF, DA11 0LW, DA11 0PP, DA11 0DB, DA11 0RG. Local Gravesend telephone engineers will most likely have the postcode DA11 and the telephone code 01474. Checking this will ensure that you access local providers of telephone systems. Gravesend property and business can utilise these and various other comparable services.

VOIP Servers

The backbone of modern telecommunications systems is made up of VOIP servers, which provide an efficient and affordable method of conducting phone calls over the internet. Voice signals are changed into digital data packets by VOIP servers, which then transmit them over the internet to the intended recipient's device. The functionality of VOIP servers surpasses that of standard telephone systems, providing the ability to handle multiple calls at once, and offering advanced features such as voicemail, video conferencing and call forwarding. The ease of integration and flexibility of VOIP servers with existing business applications make them an excellent solution for companies of all sizes looking for a scalable telecommunications solution. The need for flexible communication solutions and the surge in working remotely have elevated the importance of VOIP servers in today's workplace. Despite the many benefits of VOIP servers, they do have some limitations. Elements such as internet connection speed and network congestion can result in poor call quality when using VOIP servers. The quality of VOIP server calls is heavily dependent on having a reliable and consistent internet connection with enough bandwidth.

Conference Calling Services

If a business needs to hold a meeting with remote participants, conference calling services can be a helpful solution. The popularity of conference calling has risen with remote work and telecommuting, connecting staff located in different locations.

Conference Calling Services Gravesend

By allowing several parties to join a single call, conference calling services facilitate real-time collaboration and communication. This can reduce costs and save the time associated with travel and in-person meetings. Conference calling services can improve the collaboration experience through extra features such as video conferencing, screen sharing and file sharing.

Conference calling services can be used for a variety of purposes, including sales presentations, team meetings, training sessions, and more.

Coming Next:

Unified messaging.

Gravesend Telephone Related Tasks

Telephone Related Tasks Gravesend

There is a variety of work that can be undertaken by your local Gravesend telephone engineer including office telephone systems, advanced telephone systems Gravesend, moving office phone systems in Gravesend, cheap telephone systems, telephone system expansion, VoIP phone systems Gravesend, internet telephone systems Gravesend, VoIP systems, digital telephone systems Gravesend, setting up new office phone systems, call queuing, CCTV installation, cyber security, wi-fi boosters, telephone system services, data solutions Gravesend, line rental, VoIP solutions Gravesend, VoIP servers, telephone system repairs, phone call management, VoIP Gravesend, telephone system replacement Gravesend, business phone systems Gravesend, SIP trunking, on-hold marketing, cloud dictation systems, voice broadcasting, office phone systems, voicemail & auto-attendant services, VoIP telephone systems Gravesend, phone call recording, business communications, and more. Listed are just a selection of the activities that are handled by those specialising in telephone systems. Gravesend specialists will be delighted to keep you abreast of their full range of services.

Telephone Systems Kent

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In Kent you will additionally discover: Cliffe Woods VoIP solutions, Hamstreet VoIP telephone systems, Frittenden telephone systems, Ditton VoIP systems, Hawkhurst telephone systems, Wye VoIP telephone systems, Bethersden telephone systems, Cliffs End VoIP telephone systems, Cuxton telephone systems, Bobbing phone systems, Sissinghurst telephone systems, Shoreham telephone system services, Sole Street VoIP systems, High Halden telephone system services, Headcorn VoIP telephone systems, Higham business telephone systems, Rolvenden telephone system services, Crockenhill VoIP solutions, West Malling VoIP telephone systems, Brasted VoIP phone systems, Darenth office telephone systems, Worth telephone systems, Aldington office telephone systems, Leybourne VoIP systems, Kings Hill business telephone systems, Woodnesborough telephone system services, Barming business telephone systems, Smarden telephone systems, Seal VoIP telephone systems, Woodnesborough telephone systems, Smeeth VoIP solutions.

Throughout Kent you will be able to find telephone engineers who'll offer various services for your communication requirements. If you cannot find the right telephone engineer in Gravesend itself then you should be able to find one close by.


Telephone Systems Near Gravesend

Also find: Longfield telephone systems, Pinden telephone systems, Green Street Green telephone systems, Shorne telephone systems, Cooling Street telephone systems, Milton telephone systems, Chalk telephone systems, Singlewell telephone systems, Riverview Park telephone systems, New Barn telephone systems, Higham telephone systems, Istead Rise telephone systems, Southfleet telephone systems, Cliffe Woods telephone systems, Ebbsfleet telephone systems, Bean telephone systems and more. The majority of these areas are covered by companies who install telephone systems. Gravesend residents can get estimates by clicking here.

Telephone System Services Gravesend

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Telephone system services in DA11 area, phone code 01474.

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(This telephone systems Gravesend article was edited and updated on 16-05-2023)