Business Telephone Systems Gravesend Kent (DA11): The high-tech telephone systems that businesses in Gravesend now use offer a lot more than just a way of making and receiving calls to and from clients and suppliers. Whatever the size of your business in Gravesend is, you need to be capable of making conferencing calls, video calls, and have the capacity for interactive voice response messaging and real time monitoring. However, it can be quite tricky coming to a decision on which integrated phone system to plump for or which telephone system service to subscribe to.
Traditional telephone systems are effective, simple and can be coordinated with your business requirements. An in-house telephony solution will provide your business with a Private Branch Exchange, essentially a private telephone network, to allow your workforce to communicate with each other internally, and externally to clients.
Calls made internally through a Private Branch Exchange are free to make, while calls to external numbers are normally routed over analogue lines that are leased from a Public Switched Telephone Network (PSTN), via a Voice over Internet Protocol (VoIP) Gateway, or ASDN/ISDN.
If your business is relatively small with a minimal workforce, a Private Branch Exchange (PBX) will probably not be the your most cost effective alternative. Using cloud based technology, you could plump for a virtual PBX package, which could be a much better option. Quite often small businesses can even acquire a "free" virtual PBX version, which quite a few telecommunications companies are pleased to offer. However, you should check out the specifications carefully before registering for any of these free options, as they might not come with all the features, and they may be just for a short trial period.
You should beware of using any companies that offer you a virtual PBX that is free, but where there is paid hosting, given that in this case you'll be charged more as you send more traffic through it. You're much better to go with a paid professional provider that will provide your business in Gravesend with a package offering full functionality, and when required the option to expand the service.
With an unlimited internet connection at your office or premises in Gravesend you can pick the least expensive solution; VoIP.
What Does VoIP Stand For? - VoIP is a system that was introduced during the late 1990s by a company called VocalTec, and is short for "Voice Over Internet Protocol", which was chiefly developed to save on the expense of making long distance, international and mobile phone calls.
The benefit of VoIP is that it makes use of your high-speed internet connection to receive and make voice and video calls. VoIP technologies can be enhanced through the use of software and hardware to provide your business in Gravesend with;
- Multi-user or conference video calls
- Instant messaging (IM)
- Voicemail and message retrieval
- Call forwarding services
- Live website communications
- Monitoring and recording of calls
- Call whispering
For staff working remotely, a stable VoIP system permits them to smoothly and freely integrate with other members of your team, no matter where they're based. Essentially a microphone headset, a laptop and an internet connection is all that's needed. Clients can also call you directly and instantly tariff free, providing that they've got access to an internet connection at the time. As soon as you've installed a fully optimised VoIP business telephone system, you will be able to manage all your communications through your firm's computers.
Business features that are normally charged as extras by telecom companies are also often included in VoIP software systems. A few examples of this are caller ID, automatic call forwarding and auto redial, which on the vast majority of business VoIP packages come included. The ability to integrate with existing IT and telecommunication devices using relatively low-cost routers is extremely beneficial, as well as being able to add extra telephone lines at no cost as your employee numbers increase.
VoIP comes with certain disadvantages however. The call quality can be negatively affected if your Gravesend business is within a slow data speed location, or has a poor web connection. Where businesses are concerned it is usually better to use a dedicated data connection when relying on communication via VoIP. Standalone VoIP systems have also been found to be susceptible to Dedicated Denial of Service (DDOS) cyber attacks. By overwhelming their systems and inundating their VoIP communications with calls and messages, certain companies and organisations have been targeted and held to ransom by criminals, when legitimate customer communications totally fail. To stop such incidents from happening, there are some fantastic security packages available, but it is still recommended that you not just count on VoIP and have a secondary form of communication for your business in Gravesend.
Using a Dedicated Gravesend Telephone Services Company
Improvements in digital communications have over the last few years opened the door for professional telecoms suppliers to provide Gravesend businesses both large and small with cost effective telephone systems. From a gigantic conglomerate to a sole trader start up, there is a business telephone service that's right for you.
In small businesses where every working minute counts, a hosted phone service could be extremely beneficial, where an external company takes your customer's calls and passes any messages on to your via phone, SMS or email, saving your precious time. Services like this mean that you aren't distracted by telephone calls and messages as you get on with your work, and are able to focus on the practical aspect of your business. Having a hosted service means that you can ensure that all telephone calls to your company will be promptly answered during normal work hours and even 24/7 if that's appropriate. The main benefit of a hosted phone service is that wherever you are, whether it is grafting in the workshop or chilling in the pub, crucial calls and messages can be instantly forwarded to your phone or mobile.
Medium sized and larger businesses in Gravesend can take full advantage of a reliable and secure messaging service and telephone system set up and installed by a professional telephony company. Faultlessly integrating the new system with your existing infastructure, they will establish a communications program to match your particular requirements. You could choose faxes and voicemail being delivered instantly to your Email inbox or call forwarding set up for different people or departments based on the needs of the caller. A high quality telephone service company in Gravesend should also make sure that customer responses or key presses hook them up with the correct department for their needs, by configuring an IVR (Individual Voice Response) service for callers to your company's main switchboard. IVR is also a good way to get your company message and marketing across while the caller is patiently waiting for connection to one of your team.
Call reporting can offer useful information about employee productivity, especially if your everyday business in Gravesend involves working on telephones, such as a customer service office or call centre. And not simply that, since call reporting enables you to teach your workforce about efficient strategies for using the cutting-edge communications technology that they have access to. It can provide real time metrics and data to your workforce to help them deliver a world beating service to your customers.
Basically, improved customer relationships, increased profits and more sales can all result when a good communication and phone service is amalgamated with CRM (Customer Relationship Management) software. In order to gather social media signals, recent enquiries or orders and customer contact information, and create an extensive overview of each client or customer, CRM software joins forces with your business's communication and phone systems. This information will be useful for specific advertising campaigns, follow up phone calls and helps to build an improved relationship with your customers.
A reputable phone system service in Gravesend will be able to offer you advice according to your business communication requirements. Any solutions offered should be suitable for businesses large and small, fit a wide array of budgets, and provide the potential for increased productivity. A first-rate company will also be able to offer sufficient training for your personnel on any new software and equipment and make available technical support for any queries and questions you could have.
When in the market for a brand new phone system for your business in Gravesend, enquire about future system upgrades as technology develops. Older equipment might be more economical at the moment, however if it cannot be integrated into more up-to-date phone systems it's going to cost you far more if you have to replace it in the next few years.
Whichever system your business demands, be it cloud based hosting or traditional, there is a suitable solution which will keep your company in Gravesend at the very forefront of communication technology.
Telephone system installations can be carried out in Gravesend and also nearby in: Northfleet, Northfleet Green, Istead Rise, Shorne, Denton, Higham, Milton, Hook Green, Greenhithe, Chalk, Singlewell, Strood, Cobham, Bean, Ebbsfleet, Stone, Swanscombe, Southfleet, Longfield, together with these postcodes DA11 0JA, DA11 0LL, DA11 0EF, DA11 0GA, DA11 0HP, DA11 0RQ, DA11 0SJ, DA11 0QT, DA11 0AQ, DA11 0RY. Local Gravesend telephone engineers will probably have the postcode DA11 and the telephone dialling code 01474.
Kent Telephone Systems
In the Kent area you will also find: Staplehurst telephone systems, Hever telephone system services, Lower Stoke telephone systems, Greenhithe telephone system services, Speldhurst office telephone systems, Seal telephone system services, Hamstreet telephone systems, Aldington business telephone systems, Cranbrook telephone system services, Hoo St Werburgh telephone system services, Shorne Ridgeway telephone systems, Westerham office telephone systems, Hawley office telephone systems, Charing office telephone systems, Woodnesborough business telephone systems, Lamberhurst telephone systems, Guston business telephone systems, Minster on Sea telephone systems, Southfleet telephone systems, Sutton Valence telephone system services, New Barn telephone system services, Barham telephone systems, Grain telephone systems, Riverhead business telephone systems, Hawkinge telephone systems, Swanley office telephone systems, Hextable telephone systems, Broad Oak telephone system services, Yalding telephone systems.
Throughout Kent you should be able to find telecoms engineers who will provide various services for your communication requirements. If you're unable to find the perfect telephone engineer in Gravesend itself then you should be able to uncover one nearby.
Gravesend Telephone Related Tasks
There is a wide range of work that can be completed by your local Gravesend telephone engineer including broadband services Gravesend, data solutions, VoIP servers Gravesend, telephone system expansion, telephone system replacement Gravesend, telephone system installation Gravesend, telephone fraud detection in Gravesend, telephone system maintenance, line rental Gravesend, telephone system services, computer/telephone integration Gravesend, cheap telephone systems in Gravesend, phone call monitoring, telephone system repairs in Gravesend, phone call management, telephone fraud prevention in Gravesend, cloud dictation systems in Gravesend, new telephone systems in Gravesend, Private Branch Exchange setup, on-hold marketing in Gravesend, SIP trunking Gravesend, phone call recording, WAP installations, cloud telephone systems, and more.
Telephone Systems Near Gravesend
Also: Singlewell telephone systems, Longfield telephone systems, Stone telephone systems, Southfleet telephone systems, Chalk telephone systems, Ebbsfleet telephone systems, Hook Green telephone systems, Northfleet Green telephone systems, Shorne telephone systems, Greenhithe telephone systems, Higham telephone systems, Milton telephone systems, Istead Rise telephone systems, Cobham telephone systems, Swanscombe telephone systems, Bean telephone systems, Denton telephone systems, Strood telephone systems, Northfleet and more.
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More Gravesend Business Services
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Telephone Systems Around Gravesend
Telephone services were recently requested by business owners living in Bull Yard, Collington Close, Battle Street, Shrubbery Road, Bunny Hill, Beech Mast, Beechwood Gardens, Chandlers Road, Townfield Corner, Stuart Road, Albert Murray Close, The Rise, Tradescant Drive, Spire Close, Claremont Place, Sallows Shaw, Ash Keys, Sunning Hill, The Hill, South Street, Brunswick Walk, Silverbirch Avenue, Baker Hill Close, Davis Avenue, Trosley Avenue, Broadwood, Clarence Place, Birtrick Drive, The Gallops and these Gravesend postcodes: DA11 0JA, DA11 0LL, DA11 0EF, DA11 0GA, DA11 0HP, DA11 0RQ, DA11 0SJ, DA11 0QT, DA11 0AQ, DA11 0RY.
More Sittingbourne, Rochester, Canterbury, Northfleet, Margate, Swanley, Chatham, Tunbridge Wells, Gravesend, Swanscombe, Folkestone, Ramsgate, Ashford, Deal, Maidstone, Tonbridge, Herne Bay, Dover, Dartford, Gillingham, Sevenoaks, Whitstable, Broadstairs and Faversham.:
Telephone system services in DA11 area, telephone code 01474.