Business Telephone Systems Kettering Northamptonshire (NN15): Modern telephone systems for businesses offer so much more than just a way of receiving and making calls to and from clients. Whatever the size of your business in Kettering is, you should be capable of making conferencing calls, video calls, and have the capacity for real time monitoring and interactive voice response messaging. However, it can be extremely tough coming to a decision on which integrated phone system to opt for or which telephone system service to subscribe to.
The conventional type of phone system is efficient, straightforward and is readily modelled to the requirements of your business. A PBX (Private Branch Exchange) which is made possible through an in-house telephony system will enable your workforce to conveniently communicate with each other internally, and with suppliers and customers externally.
External phone calls will be directed via analogue lines rented from a telephone company (Public Switched Telephone Network - PSTN), via ISDN/ASDN, or a Voice over Internet Protocol (VoIP) Gateway, while internal telephone calls made through a Private Branch Exchange (PBX) are totally free.
Now, a physical PBX (Private Branch Exchange) will quite likely not be the most cost efficient solution for you, if you operate a small company with a minimal labour force. However, a hosted, virtual PBX package could be a better option, making use of cloud based technology. Several communication companies offer a "free" version of a virtual PBX exclusively for small businesses. Such free solutions might not come with all the features, or might only last for a short trial period however, thus make sure to check out all the specifications before you sign up for anything.
You should steer clear of any companies that offer you a virtual PBX that is free, but with paid hosting, given that in this instance you'll be charged more as you channel more traffic through it. It's preferable to opt for a paid professional supplier which will provide your business in Kettering with the full enterprise functionality you need, and also have elements you can extend should it be required.
Obviously, if you've got unlimited internet access at your premises in Kettering, you'd be silly not to choose VoIP, which is the cheapest of all.
What Does VoIP Stand For? - VoIP is short for "Voice Over Internet Protocol" and is a communication system which was developed in the late 1990s by a firm called VocalTec, mainly to save on the cost of making long distance and international phone calls.
For receiving and making telephone and video calls, VoIP uses your internet connection. Software and hardware can be purchased to enhance business VoIP technologies and provide valuable options such as;
- Instant messaging
- Live website communication
- Music on hold
- Monitoring and recording of calls
- Message and voicemail retrieval
- Conference or multi user video calls
- Call forwarding
To enable remote workers to integrate smoothly and freely with other members of the team, regardless of where they happen to be based, a stable VoIP platform is perfect. All they will require is an internet connection, a headset with microphone and a PC or laptop. VoIP also enables clients and suppliers to talk instantly and directly to you at no cost to themselves, as long as they've got an internet connection. With a fully optimised business VoIP phone system your company's computers will become your communications hub.
VoIP systems may also include useful business features which are generally charged extra for by telecommunications companies. Things like caller ID, automatic call forwarding and auto redial all come as standard on most VoIP business packages. The capability to integrate with pre-existing telecommunication and IT devices via low-cost routers is of great benefit, together with being able to put in additional phone lines at no cost as your employee numbers increase.
VoIP however, does have a few downsides. If your Kettering business is located in an area of low data speeds for internet or has a poor quality connection, the quality of any calls can be seriously affected. In business terms it's wise to use a dedicated data connection for all VoIP communications. Dedicated Denial of Service (DDOS) cyber assaults have been a bit of a problem for standalone VoIP systems over the last few years. Certain larger organisations and companies have been targeted and held to ransom by hackers who've flooded their VoIP communications with calls and messages, and caused authentic customer communications to completely break down by overwhelming the system. To stop this from occurring, there are excellent security programs offered, but it is still advisable to not just rely on VoIP and have a secondary form of communications for your business in Kettering.
Using a Dedicated Kettering Telephone Services Company
Advancements in digital technology has in recent years paved the way for specialist telephone companies to provide Kettering businesses both small and large with cost effective solutions. From a sole trader start-up to a massive conglomerate, there's a business telephone service that's right for you.
A hosted service, where an outside company takes your customer's calls and passes communications on to your via e-mail, phone or SMS, can really benefit small businesses in Kettering. This type of service allows you to concentrate on your business's fundamental objectives and not be sidetracked by telephone calls and messages as you work. If you need your telephone to be answered anytime during work hours or even 24 hours a day, being signed up to a hosted telephony service means that somebody is always on hand to do this. The main benefit of a hosted phone service is that wherever you might be, whether it be working remotely or out for lunch in the local restaurant, crucial calls and clients can be forwarded instantaneously to your phone or mobile.
For medium to large sized businesses in Kettering a professional telephony company can put in place a secure and reliable messaging service and telephone system. Establishing a communications solution that suits you, they will seamlessly integrate the new phone system with your established infrastructure. You could opt for call forwarding established for different departments or workers based on who can best serve the caller, or maybe faxes and voicemail being sent instantly to your e-mail inbox. A professional telephony company can also establish an Individual Voice Response (IVR) service for customers calling your company's main switchboard, so that their response or key presses are sent to the relevant office or department for their needs. IVR is also a terrific way to get company messages and promotion across while a caller is waiting for connection to one of your team.
The measurement of the productivity of employees is an excellent process for most companies in Kettering, and if your routine business involves telephone operations, such as with a call centre, or customer service department, call reporting can provide fruitful insights. Call reporting is also a useful tool in teaching your personnel the most efficient method of using the advanced communications technology that you have in place. It will help your staff to deliver a world class service to your customers by giving real time metric and information.
Consequently, increased profits, more sales and improved customer relationships can all be the outcome when an outstanding telephone and communication service is linked with CRM (Customer Relationship Management) software. CRM software integrates with your communication systems to provide customer's contact details, recent orders or enquiries, and even social media interactions to generate a full view of each customer. These details is useful for follow-up telephone calls, specific advertising campaigns and helps you to establish a better relationship between you, and your customers.
A reputable phone system provider in Kettering will be able to provide you with advice based on your business communication needs. Any telephone systems made available should be suitable for businesses small and large, fit a range of budgets, and provide the potential to increase your productivity. Training should also be available for your employees and a 24/7 help desk should be available for any queries you have or problems you might encounter.
When looking for a new telephone system for your company in Kettering, ask about future upgrades as technology develops. It may be cheaper at the moment to purchase older equipment, but it's going to cost you much more down the road if it can't be integrated into more up-to-date systems, and has to be replaced.
Whether it's traditional or cloud based hosting, or whichever phone system your business demands, there's a solution that will ensure your company in Kettering is at the forefront of communication technology as your business grows.
Telephone system installation can be carried out in Kettering and also nearby in: Little Cransley, Barton Seagrave, Burton Latimer, Desborough, Mawsley, Rothwell, Orlingbury, Broughton, Loddington, Isham, Rushton, Glendon, Pytchley, Cranford, Warkton, Cransley, together with these postcodes NN14 1ZD, NN15 5ES, NN15 5ER, NN15 5XF, NN14 4WJ, NN15 5JY, NN14 6XS, NN15 5EL, NN14 2ZG, NN15 5XT. Locally based Kettering telephone engineers will probably have the postcode NN15 and the telephone code 01536.
Kettering Telephone Related Tasks
There are a wide range of tasks that can be accomplished by your local Kettering telecoms engineer including business telephone systems, phone call monitoring in Kettering, telephone system maintenance, Connectix cabling, phone call recording, cloud telephone systems in Kettering, telephone system installation, telephone system upgrades Kettering, WAP installations Kettering, cloud telephony, on-hold marketing, computer/telephone integration systems, SIP trunking, phone call management in Kettering, telephone system repairs Kettering, remote phone systems in Kettering, telephone system services Kettering, business phone systems Kettering, telephone fraud prevention, moving office phone systems, call queuing, setting up new office phone systems, line commissioning, telephone system replacement, and more.
Telephone Systems Near Kettering
Also: Cransley telephone systems, Little Cransley telephone systems, Pytchley telephone systems, Glendon telephone systems, Barton Seagrave telephone systems, Desborough telephone systems, Broughton telephone systems, Cranford telephone systems, Loddington telephone systems, Mawsley telephone systems, Burton Latimer telephone systems, Orlingbury telephone systems, Warkton telephone systems, Rushton telephone systems, Isham telephone systems, Rothwell and more.
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More Kettering Business Services
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Telephone Systems Around Kettering
Business owners who live in the following streets have just recently enquired about telephone systems - Slade Close, Buckwell Close, Stanley Street, Church Hill, Birchvale Court, Bakers Court, Tasman Way, Surrey Road, Catesby Road, Boardman Road, Dovecote Drive, Crispin Street, Spring Gardens, Bath Road, The Crescent, Thorn Close, Sheep Street, The Grove, Aster Road, Cypress Close, Stanier Close, Cranleigh Road, Brecon Close, Bridge Road, Brook Haven, Dickens Drive, as well as the following local Kettering postcodes: NN14 1ZD, NN15 5ES, NN15 5ER, NN15 5XF, NN14 4WJ, NN15 5JY, NN14 6XS, NN15 5EL, NN14 2ZG, NN15 5XT.
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Telephone system services in NN15 area, 01536.