Business Telephone Systems Worcester Worcestershire (WR1): Today's cutting-edge telephone systems for businesses offer so much more than simply a way of receiving and making calls to and from customers. Regardless of what size business you may have in Worcester, you must have the ability to make conference calls, video calls, and have real time monitoring and possibly interactive voice response messaging in your communications armoury. But knowing which integrated phone system to opt for or which telephone system service to sign up for can be a difficult choice to make.
The conventional kind of phone systems is simple, efficient and is readily shaped around your business requirements. An in-house telephony solution will provide your company with a Private Branch Exchange (PBX), basically a private telephone network, to allow your personnel to communicate with each other internally, and externally to outside agencies.
Internal phone calls are completely free and made through a Private Branch Exchange (PBX), while external calls will be routed over analogue lines leased from a telephone company (Public Switched Telephone Network - PSTN), via ISDN/ASDN, or a VoIP (Voice over Internet Protocol) Gateway.
Of course, if you have a small business with just a few employees an actual physical PBX will probably not be the most cost efficient alternative for you. Using modern cloud based technology, you could opt for a virtual PBX solution, which might be a better option. A "free" virtual PBX version is available exclusively for small businesses from certain communications companies. Such free options might not come with all the features, or may only last for a short trial period however, therefore make sure you check all the specifications signing on the dotted line.
Stay away from any company offering a free virtual PBX, but you pay for the hosting, since the more traffic there is, the more you'll pay. You are much better to settle for a paid professional provider that will provide your business in Worcester with a package offering full functionality, and when necessary an opportunity to expand the level of service.
With an unlimited internet connection at your business premises in Worcester you can go for the most affordable solution; VoIP.
What Does VoIP Stand For? - VoIP is a system that was developed by a company called VocalTec during the late 1990s, and stands for "Voice Over Internet Protocol", which was chiefly introduced to save on the cost of making mobile, long distance and international phone calls.
A VoIP communication solution makes use of your broadband internet connection to receive and make video and voice calls. VoIP systems can be expanded using software and hardware to provide your business in Worcester with;
- Call queuing
- Live website communications
- Call forwarding services
- Conferencing or multi user video calls
- Message and voicemail retrieval
- Instant messaging
- Recording and monitoring of calls
To enable staff working remotely to integrate freely and smoothly with other members of the team, wherever they are based, a reliable VoIP system is ideal. All that they will need is a laptop, a broadband connection and a microphone headset. And as long as they have internet access VoIP also allows suppliers and clients to talk instantly and directly to you tariff free. With an optimised VoIP phone system your firm's computers will become your communications hub.
Business features that are typically charged for by telecommunication providers are also often included free in VoIP software systems. A few examples of these are automatic call forwarding, caller ID and auto redial, which on most business VoIP packages come as standard. The capacity to integrate with pre-existing IT and telecommunication devices via inexpensive routing equipment is a huge benefit, together with being in position to put in additional telephone lines at no cost as the number of employees grow.
VoIP however, does have some drawbacks. The overall quality of calls can be seriously affected if your Worcester business is within a low data speed area, or has an unsatisfactory internet connection. In terms of business it is best to utilise a dedicated data connection for any VoIP communication. In recent years some VoIP standalone systems have been vulnerable to cyber attacks using Dedicated Denial of Service (DDOS). Some larger companies have been targeted and held to ransom by attackers who've bombarded their VoIP communications with calls and messages, and caused genuine customer communications to break down by overwhelming the system. There are excellent security packages being offered to prevent this from happening, but it's preferable to have an alternative method of communications for your business in Worcester along with VoIP.
Using a Dedicated Worcester Telephone Services Company
Telephone suppliers are now in a position to offer inexpensive solutions to all sizes of Worcester business, owing to improvements in digital communications. From a massive conglomerate to a sole trader start up, there is a business telephony service just for you.
Smaller businesses in Worcester could gain benefits from a hosted phone service, where an external company takes your customer's calls and forwards communications on to you via telephone, SMS or email. Services such as this mean that you're not sidetracked by telephone calls and messages as you get on with your day-to-day work, and are able to focus on the practical aspect of your business. If you need your telephone to be answered anytime during work hours or perhaps even 24/7, having a hosted telephone service means somebody is always on hand to do this. Important calls and clients can be forwarded instantly to your own phone using a hosted telephone service wherever you are, from the workshop to the golf course.
For medium to large sized businesses in Worcester a specialist telephony company can put together an efficient and secure telephone system and messaging service. Flawlessly integrating the new phone system with your existing infastructure, they will establish a communications solution to match your specific requirements. Potential options that might be involved include voicemail and faxes being routed instantly to your email inbox, and call forwarding set up for different workers or departments subject to what the needs of the caller are. A professional company will also be able to set up an Individual Voice Response service for callers to your company's main switchboard, so that their response or key presses hook them up with the right department or office for their enquiry. IVR is also a fantastic way to get company messages across whilst a caller is waiting for connection to one of your team.
Evaluating the productivity of staff is an excellent strategy for any company in Worcester, and if your daily business involves working on telephones, for instance with a call centre, or customer service department, call reporting can provide useful insights. And not only that, since call reporting allows you to educate your staff about effective strategies for using the communications technology you are providing them with. It will help your staff to offer a world beating service to your clients by providing real time information and data.
Consequently, increased profits, more sales and enhanced customer relations can all be the result when an outstanding communication and phone service is linked with Customer Relationship Management (CRM) software. CRM software joins forces with your communication systems to gather customer contact details, recent orders or enquiries, and even social media to generate a complete overview of each client or customer. These details can be used for follow-up telephone calls, targeted advertising campaigns and helps you to build a better relationship with your customers.
Conclusion
So as to get the best advice for your business communication needs, you should speak to a dependable phone system service provider in Worcester. Any communication solutions made available should be suitable for businesses of any size, suit a range of budgets, and provide the potential for increased productivity. Adequate training must also be provided for your team and 24-hour technical support should be available for any queries you've got or problems you may encounter.
You also need to enquire about system upgrades in the future as technology advances when searching for a brand new phone system for your business in Worcester. It may be less expensive at the moment to purchase older equipment, but it is going to cost you a lot more down the road if it cannot be integrated into more advanced phone systems, and has to be changed.
Be it traditional or cloud based hosting, or whatever telephone system your business needs, there's a suitable solution that will keep your company in Worcester in the frontline of communication technology as it continues to grow.
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