Business Telephone Systems Norwich Norfolk (NR1): Today's cutting-edge business telephone systems offer far more than simply a way of receiving and making calls to and from customers. No matter what size your business is in Norwich, your communications capacity should include the ability to make video and conference calls, have live monitoring in place, and possibly even interactive voice response messaging (IVR). In relation to deciding on which telephone system service to sign up for and which integrated phone system to opt for, things can get a lot more confusing.
Conventional phone systems that can easily be harmonised with your business requirements are effective and straightforward. A Private Branch Exchange (PBX) that's made possible through an in-house telephony solution will enable your personnel to conveniently communicate with one another internally, and with suppliers and clients externally.
External calls will be directed via analogue lines leased from a telephone company (Public Switched Telephone Network - PSTN), via ISDN/ASDN, or a VoIP (Voice over Internet Protocol) Gateway, while internal calls made through a PBX (Private Branch Exchange) are entirely free.
If you only have a small business with a minimal workforce, a PBX would most likely not be the your most cost effective solution. Making use of modern, cloud based technology, you could use a hosted virtual PBX solution, which may be a much better option. Quite often small businesses can even obtain a "free" virtual PBX version, which some communications companies are willing to offer. However, you need to check the specifications carefully before applying for any of these free options, because they may not come with all the features, and they might be for a short trial period only.
Be wary of signing up with any company that offers you a free virtual PBX, but where you're charged for the hosting, as the more traffic that is channeled through the system, the more expensive your bill is going to be. You are far better to settle for a paid professional provider which will provide your business in Norwich with a package offering full functionality, and when appropriate the option to expand the level of service.
Of course, the cheapest of all, if you have unlimited internet access at your office or premises in Norwich, is a VoIP system.
What Does VoIP Stand For? - VoIP is a technology which was introduced during the late 1990s by a firm called VocalTec, and stands for "Voice Over Internet Protocol", which was mainly developed to save on the expense of making long distance, mobile and international phone calls.
The good thing about VoIP is that it uses your high-speed internet connection to receive and make telephone and video calls. Options are available for extending your VoIP system to deliver supplemental services like;
- Call forwarding services
- Call whispering
- Voicemail and message retrieval
- Conference or multi user video calls
- Monitoring and recording of calls
- Live website communication
- IM (Instant Messaging)
A stable VoIP platform allows those working remotely to freely and smoothly integrate with other personnel, wherever they happen to be based in the world. All they will need is a microphone headset, a PC or laptop and a broadband connection. And so long as they have a web connection VoIP also allows clients and customers to talk instantly and directly to you at no cost to themselves. Your company's computers will turn into your main communications hub as soon as you've installed a fully optimised VoIP business phone system.
Business related features that are normally charged for by telecommunications companies are also often included in VoIP software applications. Things like auto redial, automatic call forwarding and caller ID are all standard on the vast majority of business VoIP packages. The ability to integrate with existing telecommunication and IT devices using relatively cheap routing equipment is a massive benefit, together with being able to add extra phone lines at no cost as your employee numbers increase.
Nevertheless, there are a few downsides to VoIP. The overall quality of calls can be adversely affected if your Norwich business is within a slow data speed location, or has a substandard web connection. In business terms it's wise to utilise a dedicated data connection for any VoIP communications. In recent times some standalone VoIP systems have been at risk from cyber assaults using DDOS (Dedicated Denial of Service). Hackers have held some larger companies to ransom by flooding their VoIP communications with calls and messages, overwhelming the system and causing authentic customer communications to completely break down. Bearing this in mind, it is recommended that you have an extra form of communication for your business in Norwich on top of VoIP, although there are some excellent security programs being offered to prevent such incidents from occurring.
Using a Dedicated Norwich Telephone Services Company
Improvements in digital technology has over the last few years opened up the door for professional telecoms and communications suppliers to provide Norwich businesses both large and small with cost effective solutions. From a one man start-up to a gigantic conglomerate, there's a business telephone system just for you.
Small businesses in Norwich may gain benefits from a hosted phone service, where an outside company takes your customer's calls and forwards messages on to you via telephone, email or SMS. Services like this mean that you aren't disturbed by messages and phone calls as you get on with your work, and are able to concentrate on the practical aspect of your business. Having a hosted phone service means that you can be certain that all phone calls to your business will be promptly answered during working hours and even 24/7 if that is appropriate. The primary benefit of a hosted phone service is that wherever you are, whether it is working remotely or relaxing on the golf course, crucial telephone calls and messages can be instantaneously forwarded to your phone or mobile.
For medium to large sized businesses in Norwich a professional company can put in place a secure and efficient telephone system and messaging service. Establishing a communication solution that suits your needs, they will seamlessly combine the new system with your current infrastructure. Possible features that could be provided include voicemails and faxes being delivered directly to your e-mail inbox, and call forwarding setup for different individuals or departments depending on what the caller needs. To ensure that customer key presses or responses hook them up with the relevant office or department for their enquiry, a professional telephony company in Norwich can also create an Individual Voice Response (IVR) service for callers to your company's main switchboard. IVR is also an awesome way to get company messages across while a caller is waiting to be connected to the right person.
Call reporting can provide worthwhile insights about employee productivity, particularly if your daily business in Norwich entails working on telephones, as with a customer service department or call centre. And not only that, as call reporting allows you to educate your personnel about efficient ways to use the cutting-edge communications technology that they have access to. By providing real time metric and information, call reporting can help your workforce to give your customers a world class service.
When Customer Relationship Management (CRM) software is integrated with an excellent communication and telephone service, things can really come together to drive sales, increase profits and improve customer relations. In order to collate recent orders or enquiries, social media signals and customer contact information, and formulate an extensive view of each client or customer, CRM software combines with your company's communication and telephone systems. This information is useful for follow-up telephone calls, specific ad campaigns and helps you to build a better relationship with your customers.
To meet all of your business communication needs, a trusted telephone system service company in Norwich will be able to provide you with all the best possible advice. Any communication solutions offered should be suitable for businesses large and small, fit a wide range of budgets, and provide opportunities for increased productivity. A first-rate company will also provide training for your team on any new software and equipment and make available a help desk for any queries and questions you may have.
When you're enquiring about a brand new phone system in Norwich, you should also try to get the full story on system upgrades in the future, as communication technology is advancing constantly. Older equipment might be more economical at the moment, but if it cannot be integrated with more advanced systems it is going to cost you far more if you have to upgrade it in the next few years.
If you wish to keep your company in Norwich at the leading edge of communication technology, there is a suitable business phone system to satisfy your needs, be it traditional or cloud based.
Unified messaging - article 213.
More Norwich Business Services
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Telephone Systems Near Norwich
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Norwich Telephone Related Tasks
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