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Business Telephone Systems UK UK (UK): The modern telephone systems that UK businesses now use offer so much more than just a way of receiving and making calls to and from customers and suppliers. Regardless of what size business you might have in UK, you should have the capability to make video calls, conference calls, and have real time monitoring and interactive voice response messaging in your communications armoury. But understanding which telephone system service to subscribe to and which integrated phone system to go with is a difficult decision to make.

Traditional telephone systems that can easily be harmonised with your business requirements are efficient and straightforward. To enable your staff to communicate with each other internally, and externally to outside agencies, an in-house telephony system will provide your business with a Private Branch Exchange (PBX), basically your own private telephone network.

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Internal calls are totally free to make through a PBX (Private Branch Exchange), while external telephone calls will be sent over analogue lines rented from a telephone company (Public Switched Telephone Network), via a VoIP (Voice over Internet Protocol) Gateway, or ASDN/ISDN.

Of course, if you operate a small company with just a handful of workers an actual PBX will probably not be the most cost efficient alternative for you. But, making use of cloud based technology and a hosted, virtual PBX, would be a far better answer. Many communications companies provide a "free" version of a virtual PBX exclusively for small businesses. However, you should check out the specifications before signing up for any of these free options, since they might not come with all the features of a full package, and they could be just for a short trial period.

Don't use a company that offers a free virtual PBX, but you pay for hosting, because the more communications traffic is used, the more you'll pay. It's preferable to go for a paid professional provider which can supply your business in UK with the full functionality that you need, as well as have areas that you can extend if it is required.

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Of course, the most cost effective of all, if you've got an unlimited internet connection at your business premises in UK, is a VoIP system.

What Does VoIP Stand For? - VoIP is a communication system which was introduced by a company called VocalTec during the late 1990s, and is short for "Voice Over Internet Protocol", which was mostly developed to save on the expense of making international, mobile and long distance phone calls.

A VoIP communication solution makes use of your high-speed broadband connection to make voice and video calls. Options are available for extending your VoIP system to provide added services like;

For remote workers, a stable VoIP system allows them to seamlessly and freely integrate with other employees, regardless of where they are based. All that is needed is a broadband connection, a microphone headset and a laptop. Customers and suppliers can also call you directly and instantly tariff free, providing that they've got access to a web connection at the time. Your company's computers will become your primary communications hub as soon as you've installed a fully optimised VoIP business telephone system.

You may also benefit from extra business features with VoIP systems, that many telecoms companies would typically charge extra for. Some examples of this are caller ID, auto redial and automatic call forwarding, which on the majority of VoIP business packages come included. The ability to add phone lines at no extra cost as your employee numbers rise is also a huge benefit, in addition to the ability to integrate with existing IT and telecommunication devices via relatively inexpensive routing equipment.

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VoIP does however have a number of downsides. The call quality can be affected if your business in UK is based in an area with low internet data speeds or has a poor internet connection. Where businesses in UK are concerned it is generally best to utilise a dedicated data connection when relying on communication via VoIP. Dedicated Denial of Service (DDOS) cyber attacks have also been something of a problem for VoIP standalone systems over the last few years. Certain larger companies and organisations have been targeted by cyber criminals who've inundated their VoIP communications with calls and messages, and caused genuine customer communications to break down by overwhelming the system. With this in mind, it's advisable to have an alternative method of communications for your business in UK as well as VoIP, even though there are superb security packages being offered to stop this from occurring.

Using a Dedicated UK Telephone Services Company

Improvements in digital technology has over the last few years opened up the door for specialist telecoms companies to offer businesses of all sizes with cost effective solutions. Irrespective of whether you're a huge conglomerate to a sole trader start up, there is a high quality business telephony system which is suitable for your needs.

Smaller businesses in UK may gain benefits from a hosted telephone service, where an outside company takes calls from your clients and forwards messages on to you via SMS, telephone or e-mail. This form of service permits you to concentrate on the hands-on side of your business and not get distracted by messages and phone calls as you work. Being signed up to a hosted phone service means you can ensure that all telephone calls to your business will be promptly answered during working hours and even twenty four hours a day if that is appropriate. Then wherever you are, be it your office or the golf course, vital phone calls can be instantly forwarded to your phone or mobile using a hosted telephony service.

Large and medium sized businesses in UK can hire a professional company to formulate and install a world class messaging service and phone system in-house. They'll be able to smoothly integrate your current infrastructure with a communication strategy that suits your needs. Potential features that may be incorporated include faxes and voicemails being sent instantly to your Email inbox, and call forwarding setup for different departments or staff members depending on caller requirements. To ensure that customer key presses or responses hook them up with the correct department for their enquiry, a specialist telephone service company in UK will also establish an Individual Voice Response service for callers to your company switchboard. One of the advantages of IVR is that it's a good way to get your company message and advertising across while the caller is patiently waiting for an answer.

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Having the ability to gauge employee productivity is essential for any company in UK, and if yours includes a customer service department or call centre, worthwhile insights can be offered by call reporting. Call reporting is also handy for educating your workforce in the advanced communications technology that's at their disposal, and on the most beneficial ways of using it. By giving real time data and information, call reporting should help your workforce to offer your clients a high quality service.

When an effective communication and phone service is amalgamated with Customer Relationship Management (CRM) software it can all unite to drive sales, increase profitability and boost customer relations. CRM software joins forces with your communication systems to collect customer's contact details, recent orders or enquiries, and even social media to produce an extensive picture of each customer. Helping you to build an improved relationship between you, and your customers, these details can be used for follow-up telephone calls, special promotions and targeted advertising campaigns.


To meet all your business's communication needs, a trustworthy phone system service provider in UK will offer you all the best advice. Any solutions being offered should be suitable for businesses of all sizes, fit a range of budgets, and provide the potential for increased productivity. Adequate training must also be offered to your staff and 24/7 technical support should be available for any queries you have or problems you may encounter.

You should also enquire about future upgrades as technology develops when in the market for a new phone system for your company in UK. Older equipment might be more economical right now, but if it can't be integrated with more advanced systems it will cost you much more if you've got to change it in the next few years.

Be it traditional or cloud based, or whichever telephone system your business needs, there's a suitable solution which will ensure that your company in UK is at the forefront of communication technology as it continues to grow.
Created: 2021, January 13

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